ITOM Infra Services Workspace release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the ServiceNow® ITOM Infra Services Workspace application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.
    Version 1.0.2 - June 2026
    • Updates to ACC Admin Workspace:
      • Agent Diagnostics page - When ACC agents encounter issues in the field, administrators currently have limited visibility into agent health from the ServiceNow instance. This page allows customers to run diagnostic tests from the agent record in the ACC Admin Workspace and gather suggestions for remediation.
      • Agent Onboarding page - Deploying new ACC agents can be challenging due to the number of available configuration options.  This page guides customers through proper ACC agent deployment.
    Version 1.0.0 - December 2025
    The ServiceNow ITOM infrastructure Services Workspace provides platform owners and IT Operations teams with a single, unified interface to manage and monitor MID Servers, Agent Client Collectors, and related components. It streamlines troubleshooting, assists with configuration, and grants visibility into these deployments. This workspace helps admins reduce downtime and lower operational overhead, so that critical services like Discovery, Integration Hub, Service Mapping, and Orchestration stay up and running. Enhanced with Now Assist for ITOM (MID Guardian skill) to provide advanced AI-driven troubleshooting and remediation.