Microsoft Exchange Online Spoke release notes

  • Release version: Store
  • Updated June 11, 2026
  • 3 minutes to read
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    Summary of Microsoft Exchange Online Spoke release notes

    The Microsoft Exchange Online Spoke for ServiceNow IntegrationHub enables seamless bi-directional integration between ServiceNow and Microsoft Exchange Online. This integration allows customers to automate calendar and email management tasks such as setting up meetings, sending emails, and managing mailbox functions directly from ServiceNow. By leveraging Flow Designer workflows, customers can also receive notifications about meeting responses, enhancing collaboration and communication efficiency.

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    Use of this spoke requires a license for IntegrationHub Professional or HR Service Delivery.

    Key Features and Enhancements

    • Support for creating, updating, and deleting calendar events, including reservation management without blocking Outlook calendars.
    • Advanced recurring event handling supporting all Exchange options.
    • Integration with AI agents to enhance meeting scheduling and event management.
    • New actions to manage mailboxes, including create, delete, enable, and mailbox lookup.
    • Handling of subscriptions for resource management with sample subflows for subscription lifecycle.
    • Support for Out of Office settings lookup.
    • Notification feature to alert admins of Exchange Online subscription renewal failures.
    • Security enhancements including ACL and role adjustments per AI Security Directive guidelines.
    • Improvements in date/time format compatibility across various actions and streams.
    • UI actions to configure reservable sync records and populate related data.

    Key Outcomes for ServiceNow Customers

    • Streamlined collaboration by automating meeting scheduling and email communications within ServiceNow workflows.
    • Reduced manual calendar management workload through automated event creation, updates, and deletions.
    • Enhanced security compliance with role and ACL updates aligned with AI security directives.
    • Improved reliability and usability with fixes for date/time formatting, error handling, and subscription management.
    • Greater operational oversight with admin notifications for subscription issues, helping maintain continuous integration service availability.
    • Flexibility to customize and extend calendar and mailbox management workflows using Flow Designer and AI agents.

    Version history for the Integration Hub Microsoft Exchange Online Spoke on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 4.0.0 - June 2026
    Fixed: Streamline ACLs
    Version 3.14.1 - June 2026
    Fixed: Retrieve Reservation time format issue.
    Version 3.13.0 - March 2026
    New: Enhance the recurring spoke action to support all exchange options.
    Version 3.12.0 - November 2025
    New: Modifications to support Meeting scheduler AI agent, added 2 subflows, and modified 1 action.
    Version 3.11.0 - September 2025
    Added required ACLs or Roles as per the AI Security Directive guidelines.
    Version 3.10.0 - August 2025
    • Fixed:
      • 1. Microsoft Exchange Online Spoke AI Agents - March Release : Agents Renaming and Output transformation strategy set to None.
      • 2. "Look up Calendar Views Stream - with Parent Alias" data stream action was broken for different date/time formats at system level other than default date format.
    Version 3.9.1 - May 2025
    Minor release with new AI agents.
    Version 3.8.0 - March 2025
    Minor release with new AI agents.
    Version 3.7.3 - December 2024
    Fixed: Date format support in Look up Calendar View Stream action.
    Version 3.7.2 - September 2024
    Fix for a deleted table that was getting referenced in flow.
    Version 3.7.1 - August 2024
    New: UI action on reservable sync configuration record and populating records.
    Version 3.6.5 - May 2024
    Security fix.
    Version 3.6.4 - February 2024
    Fixed for Start and End date for all day reservations are not set correctly in Events table.
    Version 3.6.3 - December 2023
    Fixed: Fix for Subflow "Delete Event Record" is randomly deleting other events.
    Version 3.6.1 - September 2023
    • Fixed:
      • To the Look up MailBox Flow action
      • The "sn_ex_online_spke.Microsoft Exchange Online Admin" is the only role which is required to access the 'sn_ex_online_spke_events' table
    Version 3.6.0 - August 2023
    Added feature to notify admin in case exchange online subscription renewal fails for unknown reasons.
    Version 3.5.1 - June 2023

    ATTENTION: Use of this product requires a license for either Integration Hub Professional or HR Service Delivery.

    ServiceNow, as the system of engagement, provides a one-stop-shop for customers to collaborate and communicate with their stakeholders more effectively. By using the Microsoft Exchange Online spoke, the ServiceNow application can now set up meetings and send emails to the customer's teammates or external parties easily. Combing with workflow automation in Flow Designer, this bi-directional integration can also notify the customers whether their meeting has been accepted or declined.

    When both ServiceNow and Microsoft Exchange Online do collaborations together, the possibilities are endless.

    Version 3.5.0 - May 2023
    • Added a new column to Events table to store the online meeting link
    • Fixed: Unable to delete events in spoke events table when override alias is enabled
    Version 3.4.0 - December 2022
    Added "Create or Update Subscriptions for Resources" sample subflow for manage subscription lifecycle
    Version 3.3.1 - September 2022
    Patch release of Microsoft Exchange Online Spoke for IntegrationHub. This version includes fixes to improve the installation performance of the spoke, intermittent issues (Error 429) in the flow for actions (Create Calendar Event, Create Subscriptions), and issues with Retry Policies.
    Version 3.3.0 - August 2022
    New: The minor release of Microsoft Exchange Online Spoke for IntegrationHub. This version adds the functionality to be able to make a reservation without blocking the outlook calendar.
    Version 3.2.3 - May 2022
    Changed: Patch release of Microsoft Exchange Online Spoke. This version increases the field length of Location column in sn_ex_online_spke_events table.
    Version 3.2.2 - April 2022
    New: Patch release for Microsoft Exchange Online Spoke. This version includes a missing dependency.
    Version 3.2.1 - February 2022
    Fixed: Fixed script to update field length for fields if the table already exists on the instance.
    Version 3.1.0 - December 2021
    • New: Minor release of Microsoft Exchange Online Spoke for IntegrationHub. This version adds 4 new actions - Create Mailbox, Delete Mailbox, Enable Mailbox, Look up Mailbox
    • Fixed: This version includes a fix for hardcoded secrets.
    Version 3.0.0 - September 2021
    New: Functionality to look up Out of Office Settings
    Version 2.0.2 - July 2021
    Changed: Patch Release of Microsoft Exchange Online Spoke for IntegrationHub. This version includes fixes to missing error messages in mail management.
    Version 1.3.0 - March 2021
    Minor release of Microsoft Exchange Online spoke for IntegrationHub. This version adds a new action 'Send Mail'.
    Version 1.2.0 - December 2020
    Minor release of Microsoft Exchange Online spoke for IntegrationHub. This version adds functionality related to Look Up Calendar View.
    Version 1.1.1 - November 2020
    Minor release of Microsoft Exchange Online spoke for Integration Hub.
    Version 2.5.0 - October 2019
    Provides actions to automate calendar and mail management in Microsoft Exchange Online.