---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Problem Management Migration Utility release notes

# Problem Management Migration Utility release notes {#ariaid-title1}

Release version: Store  
Updated July 9, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the ITSM
Problem Management Migration Utility on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 2.4.0 - July 2026
:   Changed: Query Range ACLs

Version 2.3.0 - March 2026
:   Changed: Updates to read only dictionary attributes, no functional changes.

Version 2.2.0 - May 2025
:   No changes.{#store-rn-itsm-pm-migration-utility__latest-migration-utility}
{#store-rn-itsm-pm-migration-utility__latest-migration-utility}

Version 2.1.7 - November 2024
:   Minor fixes.

Version 2.1.5 - February 2024
:   Changed: Version updated for dependency version update.

Version 2.1.4 - February 2023
:   Fixed: UI-related localization issues.

Version 2.1.2 - November 2022
:
    * New: Added a clean-up step to remove all unused widgets, widget indicators, reports, and report sources.
    * Fixed: Architectural changes (no functional impact)

Version 2.1.0 - May 2022
:   New: Introduced a new Clean-Up task for the Old Process Flow Formatters.

Version 2.0.1 - September 2021
:
    * Fixed:
      * Modified details for Backup instance guided setup task
      * Minor fixes
      {#store-rn-itsm-pm-migration-utility__ul_a5c_wpw_wqb}
    {#store-rn-itsm-pm-migration-utility__ul_y1z_vpw_wqb}

Version 2.0.0 - April 2021
:   New: Listed modifications on a few Core ITSM Business rules under the Warnings section as they impact the Problem States.

Version 1.3.1 - February 2021
:   Fixed: minor issues fixed.

Version 1.3.0 - January 2021
:   New: Added a new guided setup clean up step which guides the admin to remove or deactivate the old filters on their instance.

Version 1.2.0 - October 2020
:   New: Added a new guided setup step which guides the admin to add the problem management roles to the users on their instance

Version 1.1.0 - July 2020
:   Minor issues fixed

Version 1.0.6 - May 2020
:   The Problem Management Migration Utility is a guided setup application that helps upgrade customers to adopt the base version of problem management using the guided problem life cycle (Problem Management Best Practice -
    Madrid - State Model).