Problem Management Migration Utility release notes

  • Release version: Store
  • Updated March 12, 2026
  • 1 minute to read

    • Version history for the ITSM Problem Management Migration Utility on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.3.0 - March 2026
    Changed: Updates to read only dictionary attributes, no functional changes.
    Version 2.2.0 - May 2025
    No changes.
    Version 2.1.7 - November 2024
    Minor fixes.
    Version 2.1.5 - February 2024
    Changed: Version updated for dependency version update.
    Version 2.1.4 - February 2023
    Fixed: UI-related localization issues.
    Version 2.1.2 - November 2022
    • New: Added a clean-up step to remove all unused widgets, widget indicators, reports, and report sources.
    • Fixed: Architectural changes (no functional impact)
    Version 2.1.0 - May 2022
    New: Introduced a new Clean-Up task for the Old Process Flow Formatters.
    Version 2.0.1 - September 2021
    • Fixed:
      • Modified details for Backup instance guided setup task
      • Minor fixes
    Version 2.0.0 - April 2021
    New: Listed modifications on a few Core ITSM Business rules under the Warnings section as they impact the Problem States.
    Version 1.3.1 - February 2021
    Fixed: minor issues fixed.
    Version 1.3.0 - January 2021
    New: Added a new guided setup clean up step which guides the admin to remove or deactivate the old filters on their instance.
    Version 1.2.0 - October 2020
    New: Added a new guided setup step which guides the admin to add the problem management roles to the users on their instance
    Version 1.1.0 - July 2020
    Minor issues fixed
    Version 1.0.6 - May 2020
    The Problem Management Migration Utility is a guided setup application that helps upgrade customers to adopt the base version of problem management using the guided problem life cycle (Problem Management Best Practice - Madrid - State Model).