Agent Client Collector for Visibility Content release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Agent Client Collector for Visibility Content release notes

    The Agent Client Collector for Visibility Content (ACC-VC) is a ServiceNow Store application designed to enhance discovery and digital experience management. It provides capabilities for detailed endpoint data collection, software license management, file-based discovery, and SaaS usage monitoring across Windows, Linux, and MacOS environments.

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    This release history highlights continuous improvements, new features, and bug fixes aimed at improving discovery accuracy, performance, and integration with software asset management (SAM) and configuration management databases (CMDB).

    Key Features

    • Software License Key Discovery Framework: Enables discovery and management of software license keys from Windows registry locations (added in version 1.9.0).
    • File-based Discovery Enhancements: Supports discovering files inside ZIP/JAR archives, handles larger payloads with chunking, and improves efficiency by separating policies for SAM and file management.
    • SWID Tag Discovery: Agent-based discovery of Software Identification Tags (SWID) across Windows, Linux, and Mac platforms for improved software identification.
    • SaaS Usage Monitoring: Collects SaaS URL data via browser extensions or background scripts, enabling monitoring of configured or full URL usage.
    • Certificate Discovery: Discovers certificates on configured server ports to enhance asset visibility.
    • Support for Additional Software: Enables discovery of OneDrive editions, MS SQL Server components, Adobe software editions, and Oracle Java certifications.
    • Platform Support and Improvements: Added MacOS support for file-based discovery, IPv6 network adapter discovery fixes, and handling of special characters and symlinks in scan paths.
    • Policy and Integration Enhancements: Activation of key policies by default and improved integration with SAM APIs to include Digital Experience (DEX) applications.

    Practical Benefits for ServiceNow Customers

    • Comprehensive Asset Visibility: Gain detailed and accurate discovery of software, licenses, certificates, and SaaS usage across diverse endpoints.
    • Improved Software Asset Management: Enhanced discovery data supports better license compliance and software usage tracking, reducing audit risks.
    • Optimized Discovery Performance: Incremental improvements and chunking enable handling larger data sets efficiently.
    • Cross-Platform Support: Ensures discovery capabilities across Windows, Linux, and MacOS devices for heterogeneous environments.
    • Advanced SaaS Monitoring: Monitor SaaS application usage with configurable URL monitoring, providing insights into cloud service consumption.

    Next Steps for Customers

    Review the system requirements and compatibility details on the ServiceNow Store before upgrading to the latest ACC-VC version. Leverage the new discovery capabilities to enhance your CMDB accuracy, software license management, and SaaS usage insights. Consider activating relevant policies by default to maximize data collection and integration with existing ServiceNow SAM and DEX workflows.

    Version history for the Agent Client Collector for Visibility Content on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.9.0 - June 2026
    • New: Software License Key Discovery Framework: Enables users to discover and manage software license keys from Windows registry locations.
    • File-based Discovery Enhancements: Discover Files inside ZIP/JAR files through File-based Discovery (Agent-based).
    Version 1.8.0 - May 2026
    • New: SWID Tag Discovery for Windows, Linux and MAC agents
    • Fixed: Performance improvements for ACC based File Based Discovery
    Version 1.7.0 - April 2026
    • Backend support to collect SaaS URL data from the endpoint browser via the browser extension.
    • The administrator can select to monitor only the configured URL or full monitoring (all URLs).
    Version 1.6.0 - March 2026
    • New: ACC-VC now supports discovery of One-Drive editions for Windows along with MS SQL and Adobe.
    • Changed: Enhance efficiency in File-based Discovery by using separate policies to gather information for SAM and File management.
    • Fixed: Successfully populate install location for software in the software installation table.FBD to support larger payload through chunking capability.
    Version 1.5.0 - December 2025
    • New:
      • Perform SWID Tag discovery via ACC-VC (Agent based approach)
      • Discover Certificates using ACC-VC on all available server ports
    • Fixed: File based Discovery supports larger payload via chunking capability
    Version 1.4.2 - September 2025
    • Fixed issues with storage devices, network adapters, and file systems on specific infrastructure.
    • Fixed issues with scanning symlinks during file-based discovery.
    • Fixed issues with scan paths with special character file-based discovery.
    • Fixed issues with discovering IPv6 network adapters.
    Version 1.4.0 - August 2025
    • New:
      • Discover Certificates via ACC-VC on configured Ports
      • File-based discovery is now supported on MacOS
      • Monitor SaaS usage using a browser extension (in addition to background scripts)
    • Fixed:
      • File-based discovery improvement allows discovery to restart from last checkpoint on Windows devices
      • Total Usage Data is now captured through ACC-VC for Windows devices
    Version 1.3.1 - June 2025
    • Changed:
      • Activated the "VISC Get application metric" policy by default.
      • Removed sub-class restriction during application creation. Now, SaaS application creation supports cmdb_ci_service_auto and its subclasses.
    • Fixed:
      • Made VISC Get application metric policy active by default.
      • Sam integration api to return DEX applications as well by default.
    Version 1.3.0 - May 2025
    • New:
      • Allows Oracle Java Certification discovery
      • Now supports the discovery of SQL Server components and their editions
    • Fixed:
      • Agent File-Based Discovery was Improved
      • Fixed minor product bugs
    Version 1.1.1 - March 2025
    Fixed a bug related to the population of the Edition field for Adobe Acrobat software records.
    Version 1.1.0 - February 2025
    • New: File based discovery support via agent
    • Fixed:
      • Performance improvement for "SAM - Update Software Total Usage Metric" job
      • Fixed a few product bugs
    Version 1.0.4 - November 2024
    Fixed a few product bugs.
    Version 1.0.2 - May 2024
    Fixed a few product issues.
    Version 1.0.0 - February 2024
    Core store application to support Discovery and Digital Experience Management customers.