Workplace Service Delivery Suite release notes

  • Release version: Store
  • Updated June 11, 2026
  • 5 minutes to read
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    Summary of Workplace Service Delivery Suite release notes

    The Workplace Service Delivery Suite is a comprehensive ServiceNow application available on the ServiceNow Store, designed to support various workplace management needs. The suite has evolved through multiple versions since its introduction in 2020, adding new modules and capabilities to enhance workplace services such as visitor management, space management, move management, calendar synchronization, and mobile service delivery.

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    ServiceNow customers can reference this version history to understand the changes, new features, and removals across releases, helping them plan upgrades and integrations accordingly.

    Key Features and Version Highlights

    • Modular Application Additions: Over time, new applications have been introduced including Workplace Visitor Management (2020), Workplace Calendar Synchronization, Workplace Space Management, Workplace Move Management, Workplace Service Delivery for Mobile, Workplace Indoor Mapping, Workplace Connectors, and Workplace Central for scenario planning.
    • Renaming and Version Changes: The suite has been renamed between "Workplace Service Delivery Suite" and "Workplace Service Delivery Professional" in different releases, indicating branding and packaging updates.
    • Decoupling of Components: Starting with version 2.11.0, upgrades to Workplace Service Delivery Suite no longer automatically update Workplace Space Management and Workplace Move Management, requiring separate upgrade processes for these apps.
    • Integration with Hardware and Sensors: Workplace Connectors application introduced a framework to incorporate data from workplace hardware like badging systems and occupancy sensors to enrich workplace service delivery.
    • Synchronization Capabilities: Synchronization between Workplace Visitor Management and Safe Workplace applications ensures up-to-date employee health and safety status and visitor records.

    Important Notices for Customers

    • Organizations are responsible for ensuring their use of the application complies with applicable laws and regulations, including data protection and employment laws. The out-of-the-box templates provided by ServiceNow do not constitute legal advice and should be customized to meet specific requirements.
    • Government agencies using this application must verify compliance and permissible use through their Ethics Office or authorized representatives. ServiceNow does not cover implementation or configuration costs unless separately contracted.

    Practical Implications

    ServiceNow customers can use these release notes to track the evolution of the Workplace Service Delivery Suite and plan their adoption or upgrades accordingly. The modular architecture requires awareness of separate upgrade paths for some components. The introduction of new applications and connectors enables richer workplace data integration and enhanced workplace experience management. Customers should carefully review legal compliance considerations and customize application templates to their organizational policies.

    Version history for the Workplace Service Delivery Suite application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.17.5 - June 2026
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.17.4 - March 2026
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.17.2 - December 2025
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.17.0 - September 2025
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.16.0 - August 2025
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.15.2 - May 2025
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.15.0 - February 2025
    Changed: The application got renamed from Workplace Service Delivery Professional back to Workplace Service Delivery Suite.
    Version 2.14.0 - November 2024
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.13.0 - August 2024
    Removed: Upgrading Workplace Service Delivery Professional will no longer install or update Workplace Agent for mobile.
    Version 2.12.1 - May 2024
    Changed: The application got renamed from Workplace Service Delivery Suite to Workplace Service Delivery Professional.
    Version 2.11.0 - February 2024
    Removed: Upgrading Workplace Service Delivery Suite will no longer update Workplace Space Management and Workplace Move Management. Upgrading the apps must be done separately.
    Version 2.10.0 - November 2023
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.9.0 - August 2023
    New: A new application, Workplace Connectors is introduced and is a generic framework using data from various workplace hardware/sensors (such as badging systems, occupancy sensors etc.) and can be brought into Workplace Service Delivery via respective spokes.
    Version 2.8.0 - May 2023
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.7.0 - February 2023
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.6.0 - December 2022
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.5.0 - November 2022
    New: A new application, Workplace Central is introduced to enable you to perform Scenario planning using stack plans. The parent application for Scenario planning is Workplace Space Management though it is hosted in the Workplace central application.
    Version 2.4.0 - August 2022
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.3.1 - June 2022
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.3.0 - May 2022
    New: A new application, Workplace Indoor Mapping is introduced.
    Version 2.2.2 - March 2022
    The release notes for the related plugins can be found in the respective plugins.
    Version 2.2.0 - February 2022
    The release notes for the related plugins can be found in the respective plugins.
    Version 2.1.0 - December 2021
    The release notes for the related plugins can be found in the respective plugins.
    Version 2.0.0- October 2021
    New: A new application, Workplace Service Delivery for Mobile is introduced.
    Version 1.9.0 - September 2021
    New: A new application Workplace Move Management has been introduced to manage move requests raised by employee to move to another location.
    Version 1.8.1 - July 2021
    New: A new application, Workplace Reservations for Microsoft Outlook Add-in is introduced.
    Version 1.7.0 - June 2021
    New: A new application, Workplace Space Management is introduced.
    Version 1.6.0 - May 2021
    New: Synchronize registered visitors between Workplace Visitor Management and Safe Workplace application's Employee Health and Safety Status. The synchronization is bi-directional between both applications.
    Version 1.5.0 - March 2021
    Fixed: minor fixes.
    Version 1.4.1 - January 2021
    New: A new application, Workplace Calendar Synchronization, is added. Using the application, you can create or update reservations in the Workplace Service Delivery, and synchronize them to a calendar service (Exchange Online).
    Version 1.3.0 - December 2020
    New: A new application, Workplace Calendar Synchronization, is added. Using the application, you can create or update reservations in the Workplace Service Delivery, and synchronize them to a calendar service (Exchange Online).
    Version 1.2.1 - November 2020
    Changed: From Workplace Safety Management (sn_wsd_core) version 2.1, all updates, and new features are available only on the Workplace Service Portal. The workplace services provided by ServiceNow® are removed from the Service Portal from Workplace Safety Management (sn_wsd_core) version 2.1.
    Version 1.0.1 - October 2020
    New: A new application Workplace Visitor Management to manage guests and off-site employees when they visit the organization

    Notice regarding use by organizations

    All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application’s compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.

    Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations' specific requirements.

    Notice regarding use by government agencies

    ServiceNow is offering this application to government agencies and their authorized users, not to government employees in their individual capacities. Use of the application does not modify any existing, or future entitlements or payment obligations for ServiceNow software or applications otherwise purchased by the government agency. ServiceNow shall not be responsible for any implementation or configuration costs associated with use of the application unless separately purchased. Government customers are solely responsible to confirm with the agency’s Ethics Office or its authorized representative that acceptance and usage of the application is permissible.

    All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency’s specific requirements.