Process Mining Content Pack for FSM release notes

  • Release version: Store
  • Updated March 12, 2026
  • 1 minute to read

    • Version history for the Process Mining Content Pack for FSM application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.5.0 - March 2026
    • Automatically create a copy of Field Service Management (FSM) content pack process configuration on content pack application installation.
    • Uptake of the dependency
    • As part of the incoming dependency automatically create a copy of the process configuration template when the FSM content pack is installed
    Version 1.4.0 - February 2025
    Addressed data model changes coming from our core plugin (sn_po).
    Version 1.2.1 - September 2024
    Nothing has been changed. We have just updated the version of our dependency plugin [sn_po].
    Version 1.2.0 - February 2024
    Changed: Minor fixes and changes made to the data models of Process Mining for Field Service Management.
    Version 1.0.0 - February 2023
    Process Mining for Field Service Management creates business process flows from the work order task data in audit trails, allowing process owners to perform in-depth analysis and discover process insights to improve business outcomes.