Field Service Manager Mobile release notes
Version history for the ServiceNow® Field Service Manager Mobile application on the ServiceNow Store.
Important:
For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
- Version 1.1.0 - April 2026
- Fixed: Personal event creation when WFO is enabled.
- Version 1.0.5 - March 2026
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- Field Service Manager Mobile is built for enterprise field service managers who run large technician workforces across telecom, utilities, healthcare, facilities, retail, and food service. Right now, most managers spend 5–10% of their time in the field because dispatching, reassignments, approvals, and performance tracking all require a desktop. That keeps managers office-bound, which slows coaching, delays operational decisions, and limits their visibility into what's actually happening on the ground.
- This app gives managers full operational control from their mobile device. Reassign technicians, reprioritize work orders, monitor SLA breach risk in real time, and view team schedules — shift data, WFO schedules, and personal events in a single view — alongside live technician and task locations. Offline capabilities mean the app works in remote or low-connectivity environments without losing functionality.
- Unlike technician tools repurposed for managers, or workarounds built from disconnected dashboards and third-party apps, this is a purpose-built management experience that runs on the ServiceNow platform your FSM data already lives on. Customers have measured field presence increasing from 5–10% to 40–80%, with direct improvements in technician productivity, SLA compliance, and operational response.