Service Bridge Health release notes

  • Release version: Store
  • Updated June 11, 2026
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    Summary of Service Bridge Health Release Notes

    The Service Bridge Health application, now referred to as Service Exchange, provides centralized management and monitoring of provider and consumer connections within the ServiceNow ecosystem. The solution enables efficient onboarding, data synchronization, and compliance for Configuration Management Database (CMDB) data across instances, improving operational visibility and reducing administrative overhead.

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    Key Features

    • Service Exchange Center Connections Tab: Manage provider and consumer connections—including creation, viewing, requests, and offboarding—from a single interface. Enhanced search and filtering streamline navigation across connections.
    • Consumer Registration and Onboarding: A guided, step-by-step onboarding workflow expedites consumer onboarding, providing clear progress indicators and actionable messages for errors or delays, minimizing support dependency.
    • Federated Data Synchronization (FDS) Enhancements: Synchronize Knowledge Base articles and maintain CMDB data integrity by preserving sys IDs and dependent relationships through transform maps. Automatically create CI dependency relationships to ensure configuration item functionality is retained on destination instances. Restrict data synchronization from non-production to production instances for compliance.
    • Journal Field Framework Improvements: Map multiple source journal fields to a single target journal field, including support for journalinput types alongside journal fields, preserving all journal entries without custom scripting.
    • Group-Based Persona Assignment for Remote Catalog: Assign personas to user groups to leverage existing group-based access controls, reducing administrative effort by managing access at the group rather than individual user level.
    • Unified Health Dashboard and Heartbeat Capability: Provides real-time visibility into connection status with accurate health metrics, enhanced search/filtering, and centralized issue tracking with validation and resolution.

    Resolved Issues and Improvements

    • Fixed inbound transform execution failures caused by permission constraints, ensuring reliable data ingestion.
    • Preserved connection entitlements across interruptions and reconnections, maintaining consistent access rights.
    • Improved onboarding error handling by presenting clear error messages instead of indefinite “Work in Progress” states.
    • Automated closure of scan tasks when no new findings are detected in subsequent executions.
    • Enhanced pre-onboarding scan checks and resolved intermittent authentication issues for improved reliability.

    Versioning and Naming

    • The application was renamed from Service Bridge to Service Exchange starting April 2026.
    • Regular updates include translation additions and documentation restructuring to support global and user-friendly access.

    Practical Impact for ServiceNow Customers

    With these enhancements, ServiceNow customers can expect more streamlined connection management, faster and clearer onboarding processes, robust synchronization of critical CMDB data with compliance controls, and improved operational visibility via a centralized dashboard. The ability to assign personas at the group level and preserve journal data without scripting reduces administrative complexity. Fixed errors and stability improvements ensure dependable integration and ongoing connection health monitoring.

    Version history for the Service Bridge Health on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.3.18 - June 2026
    • Connections tab in the Service Exchange Center: Create, view, request, and offboard provider and consumer connections from a single location in the Service Exchange Center. Search and filter connections without navigating across multiple screens.
    • Improved consumer registration and onboarding: Onboard consumers faster with a guided, step-by-step registration experience. Upgraded consumers are automatically redirected to this experience to receive clearer progress indicators during onboarding, and actionable messaging for failure and delay scenarios, minimizing onboarding friction and support dependency.
    • Improved FDS capabilities:
      • Improve your connection experience by syncing Knowledge Base articles between provider and consumer instances.
      • Reduce data inconsistencies by maintaining sys IDs for CMDB data and dependent relationships through transform maps.
      • Ensure CI functionality is preserved on the destination instance by choosing to automatically create CI dependency relationships when relationship data is received from the source.
      • Improved compliance through restricted data sync from non-production instances to production instances for CMDB tables.
    • Journal Field Framework enhancements:
      • Increase flexibility in journal data synchronization between provider and consumer instances by mapping multiple source fields to a single target journal field.
      • Configure journal fields, such of type journal_input fields alongside journal type, ensuring all journal entries are preserved during synchronization without requiring custom scripting.
    • Group-based persona assignments for Remote Catalog: Assign Remote Catalog personas to user groups so existing group-based access management practices extend to Remote Catalog, reducing administrative effort by managing access at the group level instead of individual users.
    Version 2.3.15 - May 2026
    • Fixed:
      • Inbound Transform Execution
        • Resolved an issue where inbound transforms could fail to execute due to permission-related constraints, ensuring reliable data ingestion and processing.
      • Connection Entitlements Retention
        • Fixed a condition where entitlements could be lost after a connection was interrupted and later re-established. Entitlements are now consistently preserved across reconnections.
      • Improved Onboarding Error Handling
        • Enhanced onboarding behavior so that, if an error occurs in an onboarding flow, a clear error message is presented instead of the process remaining in a “Work in Progress” state.
    Version 1.0.7 - April 2026
    • New:
      • Added translations
      • Change name from Service Bridge to Service Exchange
    Version 2.3.9 - March 2026
    • New:
      • Service Exchange Center
        • Introduced the unified Health Dashboard for improved visibility into connections through a new Heartbeat capability, more accurate connection status, enhanced search and filtering, and centralized issue tracking with validation and resolution.
      • Documentation
        • Restructured Service Exchange documentation.
    Version 1.0.4 - November 2025
    Fixes: Scan tasks are automatically closed when subsequent executions produce no new findings.
    Version 1.0.3 - September 2025
    • Fixed:
      • Updated scan check to handle "User Not Authenticated" intermittent issue with RPS (PRB1924176)
      • Improved pre-onboarding scan check suite (PRB1917753)
    Version 1.0.1 - August 2025
    This application contains the Instance scan audit checks for Service Bridge.