Patient Support Services release notes

  • Release version: Store
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Patient Support Services Release Notes

    The Patient Support Services application on ServiceNow Store has undergone various updates to enhance functionality and user experience. As of the latest version, it is important to note that Patient Support Services is preparing for future deprecation, becoming hidden and unavailable for installation on new instances, while still being supported.

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    Key Features

    • Version 9.0.2 (February 2025): Application is preparing for deprecation; will remain supported.
    • Version 7.0.1 (February 2025): Updates for appropriate role access with new CSM query rules and Scripted ACLs.
    • Version 8.0.0 (August 2024): Introduction of three new Automated Testing Frameworks tests.
    • Version 7.0.0 (May 2024): Enhanced onboarding for Medical Device records conforming to PID uptake.
    • Version 4.0.0 (November 2023): Improved dashboards with better data visualizations and navigation.
    • Version 1.4.1 (February 2023): Added error documents for appointment booking and fixed demographic population issues.
    • Version 1.2.0 (May 2022): Enhancements in playbook experience for prescription creation and consent management.

    Key Outcomes

    These updates facilitate better role management, improved data visualization, and enhanced onboarding processes, ultimately ensuring that life sciences organizations can efficiently support patients in starting therapy without financial barriers. Customers can expect a streamlined experience and continued support even as the application transitions toward deprecation.

    Version history for the Patient Support Services application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 9.0.2 - February 2025
    Starting with the Yokohama release, Patient Support Services is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details on this process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
    Version 7.0.1 - February 2025
    • Updates made to give sn_hcls_patient for appropriate role access
    • CSM query rules and Scripted ACLs added to the following tables:
      • sn_patientservice_training_task
    Version 8.0.0 - August 2024
    New: Three new Automated Testing Frameworks tests were added.
    Version 7.0.0 - May 2024
    New: Improved the Onbourd Medical Device record producer to be conformant with PID uptake.
    Version 6.0.0 - February 2024
    New: Added minor enhancements to true up to the Washington DC release.
    Version 4.0.0 - November 2023
    Changed: Dashboards have been updated with improved data visualizations and navigation.
    Version 1.5.3 - September 2023 (Utah)
    Fixed: Issue causing slow ACL and response time.
    Version 1.3.3 - September 2023 (Tokyo)
    Fixed: Issue causing slow ACL and response time.
    Version 3.0.0 - August 2023
    Minor fixes to true up to Vancouver release.
    Version 1.5.0 - May 2023
    Changed: Existing role sn_customerservice.customer_data_viewer is now contained directly under sn_patientservice.agent_connector. No change to role functionality.
    Version 1.4.1 - February 2023
    • New: Error document has been added to appointment booking
    • Fixed:
      • Issue with enrollment case patient 360 demographics populating incorrectly
      • Issue with filtering enrollment case patient 360
    Version 1.3.0 - August 2022
    • New:
      • Agent connectors and contributors for enrollment cases: Administer who can act as an agent connector or contributor for enrollment cases by assigning the following roles
        • sn_patientservice.agent_connector
        • sn_patientservice.contributor
      • Enrollment case contributors: Create enrollment cases for your patients with contributor profile from a service portal.
      • Domain separation support in  Patient Support Services Use domain separation at the basic support level in Patient Support Services.
    • Removed: The sample Enrollment Request Form [enrollment_request_form] page was removed.
    Version 1.2.0 - May 2022
    • Changed:
      • Playbook experience now allows creating a prescription based on configured dosage specifications for a program
      • Playbook experience now handles consent management changes
    Version 1.1.0 - February 2022
    Minor fixes.
    Version 1.0.1 - October 2021
    Patient Support Services helps life sciences organizations overcome the hurdles faced when patients start therapy by removing financial barriers and streamlining onboarding so that therapy starts faster.