Supplier Case Management release notes
Version history for the Supplier Case Management application on the ServiceNow Store.
Important:
For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Version history
- Version 11.0.0 - June 2026 (Australia)
- Fixed:
- Improved access controls for better security.
- Fixed translation of user interface text to ensure accurate display of product capabilities across multiple languages, resolving issues reported.
- Fixed:
- Version 5.9.0 - June 2026
- Fixed:
- Improved access controls for better security.
- Fixed translation of user interface text to ensure accurate display of product capabilities across multiple languages, resolving issues reported.
- Fixed:
- Version 7.0.0 - March 2026
- New:
-
- Monitor and enforce time-bound documents from suppliers.
-
- Provides escalation pathways if document upload tasks are not completed.
- Enables admins to configure document lead time, grace period, and reminder frequency.
- Ensures seamless management of documents with expiration dates and reduces manual oversight on renewals.
- Supplier managers or contacts can fill the expiry date while uploading documents. Based on this, automated upload document tasks are created (Supported only in the Australia release).
-
- Assess supplier performance at scale powered by the Smart Assessment Engine application.
- Bulk distribution via segmentation rules: Associate assessment templates with supplier segments to survey hundreds of suppliers at once, replacing manual one-off outreach.
- Internal stakeholder completion: Sourcing and procurement teams complete assessments in the Source-to-Pay Workspace, keeping evaluations centralized and auditable.
- Supplier self-service completion: Supplier contacts complete their assessments through the Supplier Collaboration Portal.
- Email-driven capabilities to simplify supplier interactions and centralize communication.
- Email-based task completion: Suppliers can directly complete tasks via email, such as marking tasks complete, playing videos, and accessing shared links.
- Centralized email tab: Email tab at supplier, case, and task levels to view all communications in one place.
- Email summarization: Summarization within emails provides quick and clear context for users (for tasks and cases).
- Monitor and enforce time-bound documents from suppliers.
-
- New:
- Version 5.0.1 - October 2025
- Fixed:
- Caller access for supplier onboarding email event
- Other minor fixes
- Version 5.0.0 - August 2025
- Collaborate with suppliers through a centralized platform for managing and responding to supplier inquiries, enhancing communication efficiency and transparency throughout the supplier lifecycle.