Secureworks Ticket Ingestion Integration for Security Operations release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Secureworks Ticket Ingestion Integration for Security Operations release notes

    The Secureworks Ticket Ingestion Integration for Security Operations is a ServiceNow application designed to support Secureworks Managed Security Services (MSS) by automatically fetching Secureworks CTP tickets and converting them into security incidents within ServiceNow. This integration enables automatic incident creation and facilitates automated response actions to streamline security operations.

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    Key Features and Updates

    • Automated Ticket Ingestion: Automatically retrieves Secureworks CTP tickets and converts them into security incidents for efficient incident management.
    • Security Enhancements: Upgraded dictionary-level read-only fields to Strict Read-Only to enforce consistent read-only behavior across UIs, scripts, and integrations (Version 11.1.1, Dec 2025).
    • Bug Fixes and Performance Improvements: Resolved issues related to access permissions for Security Analysts querying tables, improved logging for ticket ingestion, fixed UI bugs, and addressed errors in ticket closing processes.
    • Library and Framework Updates: Updated jQuery UI libraries and AngularJS to maintain compatibility and performance.
    • Key Management Integration: Added capability to manage keys for Password2 fields through the Key Management Framework plugin (Version 11.0.4, Dec 2020).
    • Error Resolution: Fixed errors such as 400 response codes when closing tickets with quotes and issues with ISO date mapping to ensure data integrity and smooth operation.

    Practical Benefits for ServiceNow Customers

    • Seamless integration of Secureworks CTP ticketing into ServiceNow’s security incident workflow, reducing manual effort.
    • Enhanced security controls to prevent unauthorized modifications to critical fields, ensuring data integrity.
    • Improved user experience with resolved UI issues and better error handling during ticket processing.
    • Ongoing updates and fixes that maintain compatibility with ServiceNow platform standards and security best practices.
    • Support for automated response actions that accelerate incident resolution and improve security operations efficiency.

    Version history for the Secureworks Ticket Ingestion Integration for Security Operations.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 11.1.4 - June 2026
    Fixed:Access issues for Security Analyst while querying tables.
    Version 11.1.3 - May 2026
    Fixed: Access issues for Security Analyst while querying tables.
    Version 11.1.2 - February 2026
    Fixed: Security Vulnerability via Client-Callable System-Run Subflow Code Execution.
    Version 11.1.1 - December 2025
    New: Upgraded all dictionary-level read-only fields to Strict Read-Only to enhance security and prevent unauthorized changes.This update ensures the server consistently enforces read-only behaviour across all UIs, scripts, and integrations.
    Version 11.0.18 - May 2024
    The new UI dependency is removed.
    Version 11.0.16 - November 2023
    Changed: Updated jQuery UI libraries to the latest versions.
    Version 11.0.13 - September 2022
    • Fixed:
      • Improve the logging for Secureworks CTP ticket ingestion.
      • Performance fix.
    Version 11.0.12 - June 2022
    Fixed: Creating Blank SIR (skipping SIR sequence) when M2M mapping is done for Observable/CIs in Profile.
    Version 11.0.11 - March 2022
    • Fixed:
      • Update AngularJS 1.4.8, platform mandate.
      • Fixed the issue where the first ticket in Preview was not loading fine.
    Version 11.0.10 - December 2021
    Fixed: UI changes
    Version 11.0.9 - November 2021
    • Fixed:
      • Added additional password related policies.
      • Fixed an error which occured when closing a SIR incident with the option 'Create knowledge article' enabled.
    Version 11.0.8 - August 2021
    • Fixed:
      • Fixed an issue where the close ticket API call responds with a 400 error code when quotes were present.
      • Fixed an issue where the error message "An error occurred while creating timeline entries." appeared when closing Security Incident created by SecureWorks when the option "Create knowledge article" was enabled.
    Version 11.0.5 - February 2021
    Fixed: Fixed an issue where tickets were missing when the ISO format date was part of the Secureworks field that was mapped to ServiceNow field.
    Version 11.0.4 - December 2020
    Changed: With Key Management Framework plugin, developers will have an ability to manage keys used for Password2 fields through crypto module definition.
    Version 11.0.2 - November 2020
    Fixed: A fix has now been provided for the fetch sample events button for fetching the recent events, which was not working as expected.
    Version 11.0.1 - September 2020
    New: The Secureworks CTP ticketing system is an application that supports the servicing needs of the Secureworks Managed Security Services (MSS) organizations. The Secureworks CTP ticket ingestion integration allows you to automatically fetch Secureworks CTP tickets and convert them into security incidents and enable automated response actions.