Customer Engagement Sequences release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the Customer Engagement Sequences application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.2.0 - June 2026
    Fixed: Enhanced security by introducing non-glide Query Range ACLs.
    Version 2.1.0 - April 2026
    Fixed: Enhancements aimed at improving the calling experience from the playbook callback activity during runtime.
    Version 2.0.1 - December 2025
    • New:
      • Add multi-trigger sequences with decision branches between stages.
      • Leverage schedule call activity for structured telesales workflows within sequences.
      • Enable click-to-call integration with platforms like Amazon Connect on sequences call activity.
      • Implement granular role framework for sequence admins, writers, executors, and readers.
      • Enforce runtime permissions for fine-grained access control of sequences.
    Version 1.0.0 - August 2025
    Customer Engagement Sequences application automates personalized outreach and follow-up activities to engage customers throughout their entire lifecycle.