ITOM - Advanced release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of ITOM - Advanced release notes

    The ITOM - Advanced application on the ServiceNow Store provides enhanced IT operations management by integrating AI-driven automation and intelligent monitoring capabilities. This application streamlines complex IT tasks such as discovery, service mapping, certificate management, and event management, enabling organizations to reduce manual effort and operational risks.

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    It is essential for ServiceNow customers to review system requirements and compatibility details on the ServiceNow Store to ensure smooth deployment and integration.

    Key Features

    • AI Agents for Automation: Purpose-built AI agents autonomously handle monitoring and remediation across Discovery, MID Servers, Certificate Management, Service Mapping, and LEAP, minimizing manual interventions.
    • AI Agent Topology Mapping: Provides comprehensive visibility and governance over AI agents, large language models, and prompts deployed across cloud and hybrid environments. This feature creates a consolidated, authoritative map linking AI components to supported applications and services, facilitating governance, cost control, security reviews, and compliance.
    • ITOM URL Discovery: Converts browser activity signals into actionable intelligence to identify shadow SaaS applications and unmanaged services in use. This data feeds directly into the CMDB, enhancing accuracy and enabling better license optimization, risk detection, and a realistic application landscape view.
    • ITOM Configuration Console: Offers guided onboarding with best-practice configuration for Discovery and Event Management. This step-by-step console simplifies setup, accelerating production deployment and improving administrator experience.
    • AIOps Learning Enhanced Automation Playbooks: Transforms historical incident data into dynamic, reusable resolution intelligence, improving automated remediation processes.
    • Operational Enhancements: Features like LEAP Automation opportunity discovery, ACC health monitoring, and MID Guardian oversight help evolve IT operations from reactive to intelligent, self-managing environments.

    Key Outcomes

    • Improved operational efficiency through AI-driven automation that reduces manual toil and operational risks in IT operations.
    • Enhanced visibility and governance over AI assets and shadow IT, enabling better security, compliance, and cost management.
    • More accurate and comprehensive CMDB data reflecting real application usage and unmanaged services within the enterprise.
    • Simplified onboarding and configuration processes for ITOM components, accelerating deployment and adoption.
    • Empowered IT teams to proactively manage and automate complex IT operations tasks, shifting from reactive to self-managing IT environments.

    Version history for the ServiceNow® ITOM - Advanced application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.0.10 - June 2026
    • New in ITOM - Advanced:
      • Added AI agents to automate monitoring and remediation for Discovery, MID Servers, Certificate Management, Service Mapping, and LEAP.
      • Added AI Agent Topology Mapping to provide governance and visibility to your AI estate.
      • Added ITOM URL Discovery to surface shadow SaaS and unmanaged applications directly in the CMDB.
      • Added ITOM Configuration Console to simplify onboarding for Discovery and Event Management with guided, best-practice setup.
      • Added AIOps Learning Enhanced Automation Playbooks to turn historical incidents into dynamic, reusable resolution intelligence.
    Version 1.0.8 - May 2026
    • New:
      • AI Agent Topology Mapping - Turn AI sprawl into a managed estate. As enterprises deploy agents, large language models, and prompts across AWS, Azure, and hybrid environments, most teams have no idea what's actually running, who owns it, or what data it touches. AI Agent Topology Mapping discovers and maps every AI agent, model, and prompt across your hyperscaler footprint and links them to the applications and services they support. The result is a single, authoritative view of your AI estate - the foundation for governance, cost control, security review, and responsible AI compliance.
      • ITOM URL Discovery - Make shadow IT visible. Every browser session inside the enterprise carries signal about the SaaS apps, internal tools, and unmanaged services employees actually use - signal that today is invisible to IT. ITOM URL Discovery converts this browser activity into actionable intelligence, surfacing the applications and endpoints in real use across the organization and feeding them directly into the CMDB. The result is a closer-to-reality picture of the application landscape: faster discovery of unmanaged SaaS, sharper license optimization, earlier detection of risky or unsanctioned tools, and a CMDB that reflects how the business actually works rather than what was provisioned on paper.
      • ITOM Configuration Console - ITOM Configuration Console introduces guided onboarding journeys for Discovery and Event Management, walking administrators step-by-step from installation to production deployment with built-in best-practice configuration.
    Version 1.0.7 - April 2026
    • The ITOM - Advanced app empowers entitled users to harness AI-driven automation across the most demanding IT operations challenges: from service mapping and cloud discovery to certificate management and firewall task automation.
    • Purpose-built AI agents work autonomously in the background, eliminating manual toil and reducing operational risk with capabilities spanning LEAP Automation opportunity discovery, ACC health monitoring, and MID Guardian oversight, ITOM - Advanced transforms reactive IT ops into an intelligent, self-managing operation.