Digital Experience Score​ release notes

  • Release version: Store
  • Updated July 31, 2025
  • 1 minute to read

    • Version history for the Digital Experience Score​ application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 3.1.0 - August 2025
    See DEX Application and Device Health product for release notes. This app is a dependency of DEX Application and Device Health.
    Version 3.0.0 - May 2025
    • Important: Digital Experience Score is supported from the Yokohama release onward. If you see the Digital Experience Score dashboard in Xanadu, you must disable DEX Score feature. See the “Disable DEX Score Feature” article [KB2224330] in the Now Support Knowledge Base article for more information. 
    • New: Access device lists based on individual device or application health metric scores. Review the list to identify devices with scores below the average for each metric. 
    Version 1.0.2 - February 2025
    • Digital Experience Score provides comprehensive insights into the digital experience of your employees by analyzing three key data sources: 
      • Monitored metrics from end-user devices 
      • User sentiment 
      • Service desk experience 
    • With the ability to drill down into application or device operating system performance and leveraging data collected at various intervals, organizations can identify and address areas for improvement, ultimately enhancing the overall digital experience for their employees.