---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# ITSM Process Mining Content Pack release notes

# ITSM Process Mining Content Pack release notes {#ariaid-title1}

Release version: Store  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the ITSM Process Mining Content Pack on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 2.0.0 - March 2026
:   Minor fixes.

Version 1.9.1 - August 2025
:   Minor bug fixes.

Version 1.9.0 - April 2025
:   Minor bug fixes.

Version 1.7.9 - February 2025
:   Minor bug fix.{#store-itsm-process-optimization__latest-store-itsm-process-optimization}
{#store-itsm-process-optimization__latest-store-itsm-process-optimization}

Version 1.7.0 - February 2024
:   Minor fixes.

Version 1.5.2 - November 2023
:   Changed: Onboarded translations.

Version 1.3.10 - September 2023
:   Fixed: The "No Transitions Found" error on the bottleneck analysis after mining.

Version 1.6.0 - August 2023
:   Changed: The name "Process Optimization" has been changed to "Process Mining."

Version 1.3.9 - July 2023
:   Fixed: Fixed the 'No Transitions Found' error on the bottleneck analysis after mining.

Version 1.5.1 - May 2023
:   Fixed: Retired all summary and insights variants.

Version 1.5.0 - February 2023
:   New: Created default dashboard for ITSM Process Mining.

Version 1.3.7 - November 2022
:   Fixed: Fixed some issues in the ITSM Process Mining Content Pack. Uptake of new tables and UI fields from Process Mining.

Version 1.3.5 - March 2022
:   Minor fixes.

Version 1.2.0 - July 2021
:
    * New:
      * Ability to configure cluster analysis for ITSM work items.
      * Ability to configure KPIs and insights for ITSM work items in the Process Mining dashboard.
      {#store-itsm-process-optimization__ul_mck_2cj_3qb}

Version 1.1.0 - January 2021
:   New: A new capability introduced in Quebec with ITSM Enterprise SKU.