ITSM Process Mining Content Pack release notes

  • Release version: Store
  • Updated March 12, 2026
  • 1 minute to read

    • Version history for the ITSM Process Mining Content Pack on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.0.0 - March 2026
    Minor fixes.
    Version 1.9.1 - August 2025
    Minor bug fixes.
    Version 1.9.0 - April 2025
    Minor bug fixes.
    Version 1.7.9 - February 2025
    Minor bug fix.
    Version 1.7.0 - February 2024
    Minor fixes.
    Version 1.5.2 - November 2023
    Changed: Onboarded translations.
    Version 1.3.10 - September 2023
    Fixed: The "No Transitions Found" error on the bottleneck analysis after mining.
    Version 1.6.0 - August 2023
    Changed: The name "Process Optimization" has been changed to "Process Mining."
    Version 1.3.9 - July 2023
    Fixed: Fixed the 'No Transitions Found' error on the bottleneck analysis after mining.
    Version 1.5.1 - May 2023
    Fixed: Retired all summary and insights variants.
    Version 1.5.0 - February 2023
    New: Created default dashboard for ITSM Process Mining.
    Version 1.3.7 - November 2022
    Fixed: Fixed some issues in the ITSM Process Mining Content Pack. Uptake of new tables and UI fields from Process Mining.
    Version 1.3.5 - March 2022
    Minor fixes.
    Version 1.2.0 - July 2021
    • New:
      • Ability to configure cluster analysis for ITSM work items.
      • Ability to configure KPIs and insights for ITSM work items in the Process Mining dashboard.
    Version 1.1.0 - January 2021
    New: A new capability introduced in Quebec with ITSM Enterprise SKU.