Document Intelligence release notes

  • Release version: Store
  • Updated September 10, 2025
  • 4 minutes to read
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    Summary of Document Intelligence Release Notes

    The Document Intelligence application on the ServiceNow Store has received several updates, enhancing its capabilities for dynamic document processing. This application allows users to define the information they want to extract, train AI models through a user-friendly interface, and improve efficiency over time, potentially achieving full automation.

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    Key Features

    • New Functionalities: Enhanced UI for Now Assist, support for various themes, and new data extraction capabilities from tables and single fields using a draw tool.
    • Accessibility Improvements: Enhanced user experience for various features, including better handling of large tables and improved error messages.
    • Document Classifier: New features for categorizing incoming documents and document-level predictions for multi-page documents.
    • Integration Flows: New out-of-the-box integration flows for effective data extraction and process tasks.

    Key Outcomes

    These updates enable ServiceNow customers to improve document processing efficiency, enhance user experience, and ensure better data accuracy. With ongoing improvements, users can expect a more intuitive interface and enhanced functionality that adapts to changing document processing needs. Additionally, the application now supports broader language options and improved accessibility, making it more versatile for various user environments.

    Version history for the Document Intelligence application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 7.1.5 - September 2025
    Changed: UI changes to support Now Assist in Document Intelligence
    Version 7.0.10 - August 2025
    Added support for Coral theme.
    Version 7.0.1 - June 2025
    User interface (UI) fixes.
    Version 7.0.7 - May 2025
    No updates.
    Version 6.0.0 - February 2025
    Fixed: Issues with Draw tool.
    Version 5.2.1 - November 2024
    • New: UI improvements for Now Assist in Document Intelligence use cases
    • Changed: UI/UX improvements for draw tool for single fields
    • Fixed:
      • Fixes to data normalization for ambiguous dates
      • Fixes to data normalization for reference fields
    Version 5.1.0 - September 2024
    • New: Extract data from single fields using the draw tool to select a document area and extract the information.
    • Changed: Ensure check box selection, row number, status, and row actions columns are visible at all times in the table section.
    • Fixed:
      • Fixes to ambiguity handling logic for dates, numbers, and references.
      • Inactive fields are now hidden from the agent workspace.
    Version 5.0.1 - August 2024
    • New:
      • Support for reflow
        • Enables pages and content to be zoomed up to 400% through browser settings without loss of content or functionality
        • Data normalization enhancements
          • Ability to match extracted field values with fields in a referenced table record
          • Better handling for ambiguous values for date and number fields
        • Document classifier improvements
          • New out-of-the-box integration flows: Process Task, Extract Values, Map to Document Data Extraction Use Case
          • More informative error and warning messages
        • Support for Chinese and Japanese languages
    • Fixed:
      • Usability improvements to Draw tool features
      • Usability improvements to Table section
    • Removed: The legacy Platform Document Intelligence Usage dashboard is no longer supported or available through the Document Intelligence application (now available in the Admin experience)
    Version 4.1.6 - March 2024
    • New: New option to mark a blank page when classifying a document.
    • Changed:
      • Updated features of the draw tool for a better user experience when extracting tables
      • Various improvements to increase user accessibility
    • Fixed:
      • More robust automated saving mechanism for large tables
      • Date normalization for table fields
      • Chrome browser warnings when attempting to close the DocIntel workspace
    Version 4.0.0 - February 2024
    • New: Extract data from tables easily using the draw tool on an area on the document you want to extract
    • Changed:
      • Various table extraction features are updated to create a more consistent user experience
      • The file size limit for attachments is increased to 10 MB
      • The default maximum number of document tasks processed per instance per day is increased to 2,000
      • More streamlined input form and better error handling when creating document classifier use cases
      • Various accessibility improvements
    • Fixed:
      • Issues with the duplicate use cases and export use case functionalities
      • Issues with how accuracy values are calculated and shown in dashboards
    Version 3.1.1 - September 2023
    • New:
      • Document extraction: New field types available (date, integer, decimal, float)
      • Document classifier: Document-level predictions for multi-page documents
    • Fixed:
      • Localization of the DocIntel workspace in languages other than English
      • Document classifier: fixed a number of small UI/UX issues
      • Document classifier: Autofill mode now correctly populates values
    Version 3.0.0 - August 2023
    • New:
      • Document classifier feature, enabling you to categorize incoming documents
      • Support for dark theme
    • Changed:
      • More granularity for straight-through processing mode, enabling you to define fields to consider for full automation
      • Improvements to the table extraction experience: ability to adjust column width, ability to insert a new row in arbitrary locations
    Version 2.4.2 - June 2023
    Fixed: Issues with application version upgrade (unable to display tasks created previously; existing trained models fail to upgrade and show as untrained).
    Version 2.4.0 - March 2023
    • New:
      • Check box extraction user experience
      • Ability to clone an existing use case
      • 'Field group' group type to logically group fields together
    • Changed: Provide read-only access to the DocIntel workspace for the sn_docintel.viewer role
    Version 2.3.2 - February 2023
    • New:
      • New user experience for extracting information from tables
      • Ability to process multiple documents concurrently
    • Changed: Key terminology across the product
    • Fixed: More robust saving mechanism
    Version 2.2.0 - November 2022
    • Fixed:
      • Reviewed fields are marked as still needing review after page refresh
      • Inability to type "/" character on certain keyboard layouts
      • Version upgrade fixes
      • Accessibility fixes
    Version 2.1.0 - September 2022
    • New:
      • Support for table extraction in Autofill and Straight-through processing modes, for simple tables that have an explicit grid and span a single page.
      • Automatically predict whether a given attribute is present or not in a document
      • Ability to link a key group target record with a parent record
    • Fixed:
      • Fixes for the Process Task and Extract Values integration flows
      • Additional validations to prevent unsupported user actions
    Version 2.0.1 - August 2022
    • New:
      • Extract information from lists and tables, where the number of data items is not known beforehand (supported in Recommend mode only)
      • Improved out-of-the-box workflow integration experience via Flow Designer actions and flow templates
      • Straight-through processing mode: extraction information automatically (without user input) when predefined conditions are met
    • Fixed:
      • Bugs in the training and prediction AI workflows
      • Bugs related to roles and permissions
    Version 1.0.1 - July 2022
    • Fixed:
      • Issue that prevented the UI from loading on some instances
      • Issue that prevented the submission of retraining jobs in specific scenarios
    Version 1.0.0 - May 2022

    Document Intelligence is an intuitive and flexible application for dynamic businesses with highly variable document processing needs that change over time. You define what information you want to extract from your documents and then teach AI models to extract that information through our user-friendly interface. Over time, the application gets better and better, making it faster for you to extract data from your documents and eventually enabling full automation if desired.