--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # Clone Admin Console release notes # Clone Admin Console release notes {#ariaid-title1} Release version: Store Updated August 6, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Clone Admin Console release notes The Clone Admin Console application streamlines the management and execution of data cloning between ServiceNow instances. It offers enhanced visibility, improved user experience, and automation features designed to support administrators in efficiently handling cloning operations. Show full answer Show less ## Key Features * **OAuth-Based Authentication (v2.3.0):** Enhanced security with OAuth authentication and a guided setup experience for cloning between instances. * **Multi-Instance View (v2.2.0):** Centralized monitoring of clone activities across multiple connected instances from a single console, facilitating management of multiple environments. * **Instance Overview Page (v2.2.0):** Displays last clone timestamps for each instance, enabling quick identification of stale environments for prioritizing updates. * **Clone FAQ Agent (v2.2.0):** AI-powered in-console assistance via Now Assist to answer clone-related questions, streamlining onboarding and issue resolution (requires Now Assist license). * **Clone Request Enhancements:** Estimated completion times and relative time indicators help users plan cloning activities more effectively. * **Clone Profile Management Fixes:** Resolves issues with script activation propagation and correct duplication of clone profiles to ensure accurate clone configurations. * **Usability and Accessibility Improvements:** Includes menu consolidation for better navigation, accessibility fixes, localization support for multiple languages, theme support, and UI enhancements. * **Notification and Email Support:** Ability to add external email addresses to receive clone notifications enhances communication. ## Practical Benefits for ServiceNow Customers * Improved security and authentication mechanisms reduce risks during cloning operations. * Multi-instance monitoring and overview pages provide comprehensive visibility to efficiently manage multiple environments and identify outdated instances. * AI-assisted FAQ support accelerates learning and reduces dependency on external documentation. * Clone request enhancements aid in scheduling and planning clones with clear completion estimates. * Fixes to clone profiles and scripts ensure cloning processes run reliably and as intended, preventing configuration errors. * Accessibility and localization improvements enable a better user experience for diverse teams globally. * Email notifications keep stakeholders informed about clone progress and status. ## Important Considerations * Some features, such as the Clone FAQ Agent, require a Now Assist license and may need reinstallation of the Clone Admin Console to enable AI capabilities. * Consolidation of clone-related settings under a single Configuration menu item simplifies administration. * Regular updates have addressed usability, performance, and security enhancements, reflecting ongoing commitment to improving the cloning experience. Version history for the Clone Admin Console application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 2.3.0 - August 2026 : * New: * Enhanced authentication:Clone Admin Console now uses OAuth-based authentication. When you place your next clone, a guided experience automatically prompts you to set up the new mechanism between your instances. * Cleanup Script status: You can now view the status of your cleanup scripts. With Multi-Instance View enabled, the status appears on the clone status page of the source instance. {#store-platcap-rn-clone-admin-console__ul_qgl_4l1_bkc} * Changed: Clone Request page: The page now warns you if a clone profile overrides the target instance selection. Version 2.2.0 - May 2026 : * New: * Instance Overview Page: The Instance Overview page now displays last-cloned timestamps for each instance, enabling you to quickly identify stale environments and prioritize update activities. * Multi-Instance View: View clone activity across connected instances from a single console. Opt in from Configuration \> Multi-Instance View to begin monitoring multiple instances simultaneously. * Clone FAQ Agent (via Now Assist): Get answers to clone questions directly in the console, powered by curated ServiceNow clone documentation. This AI-assisted capability streamlines the learning experience for new users. * Requirement: Requires a Now Assist license. If Now Assist is installed after the Clone Admin Console, reinstall the console from the Store to enable the skill. * Help Page: The static FAQ section on the Homepage has been replaced with a dedicated Help page. Links to curated clone help articles are now consolidated in a single location, alongside version information and details about the Now Assist AI skill. * Clone Request Estimated Completion: The Clone Request page now displays an estimated completion time beneath the selected Date/Time. A relative time indicator (for example, "in 2 hours" or "in 2 weeks") helps you plan activities accordingly. {#store-platcap-rn-clone-admin-console__ul_efk_ycc_cjc} * Changed: * Configuration Menu: All clone-related settings are now grouped under a single Configuration menu item for improved organization and discoverability. * Clone Home Renamed to Clone Activity: The Clone Home menu item has been renamed to Clone Activity to be more descriptive of the page's purpose and improve navigation clarity. {#store-platcap-rn-clone-admin-console__ul_km2_bdc_cjc} * Fixed: * Clone Profile Script Updates: Fixed an issue where setting a script in the clone_cleanup_script table to active=false or active=true did not apply consistently across all clone profiles the script was listed on. Changes now propagate correctly. * Clone Profile Duplication: Fixed an issue where duplicating a clone profile pulled in all existing scripts, preservers, and exclusions from the original profile. Duplicating a profile now correctly creates a new profile containing only the intended scripts, preservers, and exclusions from the source. {#store-platcap-rn-clone-admin-console__ul_om5_cdc_cjc} * Removed: * Static FAQ Content: Static FAQ content has been removed from the landing page and consolidated into the new dedicated Help page for a streamlined user experience. {#store-platcap-rn-clone-admin-console__ul_tyr_ddc_cjc} {#store-platcap-rn-clone-admin-console__ul_vsf_xcc_cjc} Version 2.1.7 - March 2026 : * Fixed: * Instance Registration: Resolved an issue where adding a new instance (Configurations \> Instances \> Add New) would fail if the instance name contained trailing spaces or a forward slash. Both characters are now handled correctly. * Accessibility: Resolved several accessibility issues to improve compliance and usability. * Localization: Resolved several localization issues to ensure accurate translations and regional formatting. {#store-platcap-rn-clone-admin-console__ul_qpr_psw_l3c} * Enhancements: * Clone Request Form: Added a hyperlink to the selected profile field, allowing users to navigate directly to the profile from the clone request form. * Security enhancements. {#store-platcap-rn-clone-admin-console__ul_ktz_psw_l3c} Version 2.1.6 - January 2026 : * Users can now submit clone requests to a target instance that has another scheduled clone, provided the requests are more than 7 days apart * Left nav menu consolidation * Usability, security fixes * Resolved an issue where the Cancel button on the calendar time slot selection did not close the modal. Version 2.1.2 - December 2025 : * Accessibility fixes * Usability enhancements * Menu item consolidation * Security enhancements * Admin experience theme updates {#store-platcap-rn-clone-admin-console__ul_fg4_4dz_mhc} Version 2.0.1 - August 2025 : * Performance improvement on the clone request page * Dark theme support * Internationalization and localization fixes * Home page UI improvements and fixes * External email support fix * Bug fixes and other improvements Version 1.0.18 - May 2025 : * Ability to add external email addresses to receive clone notifications * Performance improvements * Clones are sorted by recency on the homepage * A new target instance can be registered from the clone request page * UI and usability improvements {#store-platcap-rn-clone-admin-console__latest-store-platcap-rn-clone-admin-console} {#store-platcap-rn-clone-admin-console__latest-store-platcap-rn-clone-admin-console} Version 1.0.17 - February 2025 : * Preserve Theme support for Next Experience themes * Improvements to cross-scope scope warnings * Improvements to refresh intervals and clone progress reporting * Default clone profile pre-populated onto the clone request page * Performance and usability improvements {#store-platcap-rn-clone-admin-console__ul_abj_jqg_zdc} Version 1.0.16 - November 2024 : * New: Ability to view granular restore progress * Fixed: UI Improvements; Internationalization {#store-platcap-rn-clone-admin-console__ul_imw_tys_ddc} Version 1.0.15 - August 2024 : * Fixed: * Clone Duration Display Fixes * Date/Time Format Fix * UI Improvements {#store-platcap-rn-clone-admin-console__ul_edn_2n4_ccc} {#store-platcap-rn-clone-admin-console__ul_nxn_dn4_ccc} Version 1.0.12 - May 2024 : * New: * Ability to duplicate clone profile * Ability to add a target instance on the clone request form * Column picker for definitions * Fixed: Clone progress bar improvements on the clone status page Version 1.0.11 - February 2024 : * New: Localization support for multiple languages; UI improvements on Clone Home, incl. column picker for List View; UI improvements on Clone Request Page; Clone Logs on Clone Status page; Clone pre-submission warning to save unpublished development work; Added a preview within the recurring clones feature. * Changed: Simplified the recurring clone feature; Backup selection can now be made via a dropdown. * Fixed: List view on Clone Home now remembers user preferences for selected columns and the preferred column order; Clone can be successfully placed with a custom clone profile that has just OOB definitions (preservers, exclusions, and scripts). Version 1.0.9 - November 2023 : The Clone Admin Console provides a streamlined user experience for cloning data between instances, one of ServiceNow's most-used automations. It features a unified cloning experience, updated visibility, and several key features informed by customer needs.