Clone Admin Console release notes

  • Release version: Store
  • Updated May 5, 2026
  • 4 minutes to read
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    Summary of Clone Admin Console release notes

    The Clone Admin Console application on the ServiceNow Store offers a comprehensive and evolving solution for managing data cloning between instances. It centralizes clone activities, enhances visibility, and streamlines clone request processes, incorporating customer-driven improvements and AI assistance. This tool is essential for efficiently maintaining and updating multiple ServiceNow environments.

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    Key Features

    • Instance Overview Page (v2.2.0): Displays last cloned timestamps for instances to help identify outdated environments and prioritize updates.
    • Multi-Instance View (v2.2.0): Allows monitoring clone activities across multiple connected instances from a single console, activated via Configuration settings.
    • Clone FAQ Agent via Now Assist (v2.2.0): Provides AI-powered answers to clone-related questions directly in the console, improving onboarding and user learning. Requires a Now Assist license.
    • Clone Request Enhancements: Shows estimated completion times with relative indicators to aid planning.
    • Configuration Menu Consolidation: All clone-related settings are now grouped under a single menu for easier navigation.
    • Clone Activity Page: Renamed from Clone Home to better describe its function.
    • Profile Management Improvements: Fixes for consistent script activation across profiles and correct duplication behavior.
    • Accessibility and Localization: Multiple fixes to improve compliance, usability, and accurate translations.
    • Notification and UI Enhancements: Support for external email notifications, dark theme, improved UI elements, and performance boosts.
    • Recurring Clones and Profile Features: Simplified recurring clone management, ability to duplicate clone profiles, and granular restore progress visibility.

    Practical Benefits for ServiceNow Customers

    • Streamlines clone management across multiple instances, making it easier to keep environments synchronized and up to date.
    • Improves planning and scheduling of clones with estimated completion times and visibility into clone progress.
    • Enhances user support and reduces learning curves through embedded AI-assisted FAQs within the console.
    • Consolidated configuration improves discoverability and reduces complexity when setting clone options.
    • Increased reliability and accuracy in clone profiles and request submissions minimize errors and administrative overhead.
    • Accessibility and localization updates ensure the console is usable and understandable for global teams.

    Requirements and Considerations

    To leverage the AI-assisted Clone FAQ Agent, a Now Assist license is required. If Now Assist is installed after the Clone Admin Console, reinstallation of the console is necessary to enable this feature.

    Version history for the Clone Admin Console application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.2.0 - May 2026
    • New:
      • Instance Overview Page: The Instance Overview page now displays last-cloned timestamps for each instance, enabling you to quickly identify stale environments and prioritize update activities.
      • Multi-Instance View: View clone activity across connected instances from a single console. Opt in from Configuration > Multi-Instance View to begin monitoring multiple instances simultaneously.
      • Clone FAQ Agent (via Now Assist): Get answers to clone questions directly in the console, powered by curated ServiceNow clone documentation. This AI-assisted capability streamlines the learning experience for new users.
      • Requirement: Requires a Now Assist license. If Now Assist is installed after the Clone Admin Console, reinstall the console from the Store to enable the skill.
      • Help Page: The static FAQ section on the Homepage has been replaced with a dedicated Help page. Links to curated clone help articles are now consolidated in a single location, alongside version information and details about the Now Assist AI skill.
      • Clone Request Estimated Completion: The Clone Request page now displays an estimated completion time beneath the selected Date/Time. A relative time indicator (for example, "in 2 hours" or "in 2 weeks") helps you plan activities accordingly.
    • Changed:
      • Configuration Menu: All clone-related settings are now grouped under a single Configuration menu item for improved organization and discoverability.
      • Clone Home Renamed to Clone Activity: The Clone Home menu item has been renamed to Clone Activity to be more descriptive of the page's purpose and improve navigation clarity.
    • Fixed:
      • Clone Profile Script Updates: Fixed an issue where setting a script in the clone_cleanup_script table to active=false or active=true did not apply consistently across all clone profiles the script was listed on. Changes now propagate correctly.
      • Clone Profile Duplication: Fixed an issue where duplicating a clone profile pulled in all existing scripts, preservers, and exclusions from the original profile. Duplicating a profile now correctly creates a new profile containing only the intended scripts, preservers, and exclusions from the source.
    • Removed:
      • Static FAQ Content: Static FAQ content has been removed from the landing page and consolidated into the new dedicated Help page for a streamlined user experience.
    Version 2.1.7 - March 2026
    • Fixed:
      • Instance Registration: Resolved an issue where adding a new instance (Configurations > Instances > Add New) would fail if the instance name contained trailing spaces or a forward slash. Both characters are now handled correctly.
      • Accessibility: Resolved several accessibility issues to improve compliance and usability.
      • Localization: Resolved several localization issues to ensure accurate translations and regional formatting.
    • Enhancements:
      • Clone Request Form: Added a hyperlink to the selected profile field, allowing users to navigate directly to the profile from the clone request form.
      • Security enhancements.
    Version 2.1.6 - January 2026
    • Users can now submit clone requests to a target instance that has another scheduled clone, provided the requests are more than 7 days apart
    • Left nav menu consolidation
    • Usability, security fixes
    • Resolved an issue where the Cancel button on the calendar time slot selection did not close the modal.
    Version 2.1.2 - December 2025
    • Accessibility fixes
    • Usability enhancements
    • Menu item consolidation
    • Security enhancements
    • Admin experience theme updates
    Version 2.0.1 - August 2025
    • Performance improvement on the clone request page
    • Dark theme support
    • Internationalization and localization fixes
    • Home page UI improvements and fixes
    • External email support fix
    • Bug fixes and other improvements
    Version 1.0.18 - May 2025
    • Ability to add external email addresses to receive clone notifications
    • Performance improvements
    • Clones are sorted by recency on the homepage
    • A new target instance can be registered from the clone request page
    • UI and usability improvements
    Version 1.0.17 - February 2025
    • Preserve Theme support for Next Experience themes
    • Improvements to cross-scope scope warnings
    • Improvements to refresh intervals and clone progress reporting
    • Default clone profile pre-populated onto the clone request page
    • Performance and usability improvements
    Version 1.0.16 - November 2024
    • New: Ability to view granular restore progress
    • Fixed: UI Improvements; Internationalization
    Version 1.0.15 - August 2024
    • Fixed:
      • Clone Duration Display Fixes
      • Date/Time Format Fix
      • UI Improvements
    Version 1.0.12 - May 2024
    • New:
      • Ability to duplicate clone profile
      • Ability to add a target instance on the clone request form
      • Column picker for definitions
    • Fixed: Clone progress bar improvements on the clone status page
    Version 1.0.11 - February 2024
    • New: Localization support for multiple languages; UI improvements on Clone Home, incl. column picker for List View; UI improvements on Clone Request Page; Clone Logs on Clone Status page; Clone pre-submission warning to save unpublished development work; Added a preview within the recurring clones feature.
    • Changed: Simplified the recurring clone feature; Backup selection can now be made via a dropdown.
    • Fixed: List view on Clone Home now remembers user preferences for selected columns and the preferred column order; Clone can be successfully placed with a custom clone profile that has just OOB definitions (preservers, exclusions, and scripts).
    Version 1.0.9 - November 2023
    The Clone Admin Console provides a streamlined user experience for cloning data between instances, one of ServiceNow's most-used automations. It features a unified cloning experience, updated visibility, and several key features informed by customer needs.