Manufacturing Sales Promotion Management Advanced release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the Manufacturing Sales Promotion Management Advanced application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.5.0 - June 2026
    No release notes.
    Version 2.4.0 - June 2026 (Zurich)
    No release notes.
    Version 2.3.0 - April 2026
    No release notes.
    Version 2.2.0 - April 2026 (Zurich)
    No release notes.
    Version 2.1.0 - March 2026
    No release notes.
    Version 2.0.0 - March 2026 (Zurich)
    No release notes.
    Version 1.1.0 - August 2025 (Zurich)
    • New:
      • Sales promotion creation and publishing.
      • Submission of claims by dealer using the playbook on the dealer portal.
      • Review and approval of the claims by the claims agent on the CSM workspace.
      • Claim submission and review and approval are both rendered using playbooks and related activities.
    • For more details, please refer to the release notes below: https://docs-preview.corp.service-now.com/bundle/zurich-release-notes/page/release-notes/manufacturing/manufacturing-commercial-operations-rn.html
    Version 1.0.0 - August 2025
    • The ServiceNow Manufacturing Commercial Operations (MCO) application provides a comprehensive solution to manage the entire post-sales life cycle of your products, subscriptions, and services. With the latest Yokohama release, the Manufacturing Commercial Operations application has been improved and updated to include powerful new features designed to support manufacturers more effectively.
    • Sales Promotion Management
      • Manufacturing OEMs (Original Equipment Manufacturers) frequently launch sales promotion campaigns to introduce new products, boost sales of existing lines, or clear aging inventory. These campaigns often include targeted promotions tailored to specific demographics, such as senior citizen or veteran discounts. Channel partners are responsible for extending these promotions and discounts to end customers during sales transactions. Subsequently, OEMs reimburse these channel partners for the associated promotional costs.
      • The MCO application facilitates seamless collaboration between OEMs and their dealers by streamlining the management of sales promotions and claims. The sales promotion framework within MCO allows OEMs to publish and manage promotional campaigns efficiently. At the same time, it enables channel partners to submit claims for reimbursement after completing product sales transactions under the terms of these promotions.
      • By leveraging this framework, manufacturers can ensure better transparency, faster processing of promotional claims, and stronger alignment between OEMs and their sales channels.