Insights Clustering Utils release notes

Release version: Store

Updated March 12, 2026

1 minute to read

Version history for the ServiceNow® Insights Clustering Utils application on the ServiceNow Store.

Important:

For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version 2.0.2 - March 2026: Clustering skills and scripts for intents and resolution steps to be used by CSAT for Intent (Conversation Insights 2.0), Process Mining (Agent & Activity Analysis), and Agent Miner. It utilizes Group-Action Framework for clustering, labeling, and reducer, with mapper skills as dependency.