---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# FSO - Advanced release notes

# FSO - Advanced release notes {#ariaid-title1}

Release version: Store  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the ServiceNow®
FSO - Advanced application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 2.1.0 - September 2026
:   Changed: Updated internal application components to support ongoing platform enhancements

Version 1.0.0 - April 2026
:
    * FSO - Advanced applies generative and agentic AI to complex financial services cases, including credit card disputes, insurance claims, and customer inquiries.Key capabilities include:
      * Agentic workflows for handling friendly fraud
      * AI agents for customer service representatives
      * Disputes intake via Virtual Agent
      * Case summarization
    * Use these capabilities to quickly and accurately intake case data, summarize key case details, streamline workflows, provide AI assistance, and significantly reduce processing times and mistakes.
    * These capabilities help financial institutions reduce manual effort, enhance customer satisfaction, and drive growth.