---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Social Benefits Playbook release notes

# Social Benefits Playbook release notes {#ariaid-title1}

Release version: Store  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Version history for the Social Benefits Playbook application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 3.0.1 - September 2026
:
    * L3 compliance support.The Social Benefits Playbook now supports Level 3 compliance, enabling agencies to meet advanced regulatory requirements.
    * Bug fixes.

Version 2.16.1 - August 2026
:
    * Defects Fix: Field Level Access is blocked for the users in sn_customerservice_related_party_configuration table
    * New Feature: Rename "Now Assist" → "ServiceNow Otto"

Version 2.12.2 - July 2026
:
    * Fix the plugin dependency issue from the previous release and deliver a Zurich-compatible version.
    * Fix security defects

Version 2.12.0 - June 2026
:
    * Make changes for the Cobalt Directive
    * Cleanup roles per the Big Rock Directive
    * Add translation

Version 2.11.5 - April 2026
:
    * Fixed:
      * Now® Mobile Reflow layout for the Undo Action in the Verify Documents Activity is now properly supported (PRB1999122)
      * Hardcoded strings in the Social Benefits Playbook are now exposed for translation via Playbook Localization, resolving i18n issues across Public Sector Digital Services (PRB1968653)

Version 2.11.4 - March 2026
:   SR - Industry - Public Sector Digital Services Apps - Social Benefits 2.11.4New:Accessibility to Doc Classification \& validate blank documentsAddressed playbook loading issuesPolicies to load for Social Benefit with PACESave and
    Cancel events to trigger consistently for all languages

Version 1.2.3 - September 2025
:
    * Fixed:
      * PACE Policies were not appearing in Social Benefits
      * Mark Complete button was missing in the Confirm application details activity (Portal and Workspace)
      {#store-rn-public-sector-social-benefits-playbook__ul_kdy_1h4_lgc}

Version 2.0.2 - August 2025
:
    * Fixed:
      * Review Application Activity Empty After Completion: Now retains and displays content as expected after marking complete.
      * Responsibility Field in 'Add People' Activity: Fixed to show appropriate options like "dependent".
      {#store-rn-public-sector-social-benefits-playbook__ul_tnj_dzb_cgc}

Version 2.0.3 - August 2025
:   Changed: Moved PaCE Calling Service APIs to the PSDS Core Application.

Version 2.0.1 - May 2025
:   Fixed: Functionality problem within the "Enter primary applicant information" activity.{#store-rn-public-sector-social-benefits-playbook__latest-store-rn-public-sector-social-benefits-playbook}
{#store-rn-public-sector-social-benefits-playbook__latest-store-rn-public-sector-social-benefits-playbook}

Version 2.0.0 - February 2025
:
    * Changed:
      * Modified eligibility rules engine output to better inform agents when runtime issues occur.
      * Updated application labels to support accessible rich internet applications (ARIA) accessibility requirements.
      * Added new access control rules (ACLs) to enhance the playbook security model.
      {#store-rn-public-sector-social-benefits-playbook__ul_xm3_hkh_22c}
    {#store-rn-public-sector-social-benefits-playbook__ul_vb5_gkh_22c}

Version 1.2.0 - November 2024
:
    * Changed:
      * Modified eligibility rules engine output to better inform agents when runtime issues occur.
      * Updated application labels to support accessible rich internet applications (ARIA) accessibility requirements.
      * Added new access control rules (ACLs) to enhance the playbook security model.

Version 1.1.1 - August 2024
:
    * New:
      * Ability for social assistance program applicants to bypass initial eligibility questions
      * Applicants are now able to advance from initial applicant information questions directly to the sign and submit activity without having to complete additional application questions
      * Improved constituent 360 card within the agent workspace to provide more detailed information about social assistance program applicants
      * Links to the associated policies governing eligibility criteria are available within the contextual side panel of the agent experience

Version 1.0.4 - June 2024
:
    * Fixed:
      * Resolved accessibility issues
      * Updated API call to glide plugin manager when checking if a plugin exists
      * Action Status on the social benefits workspace lists
      {#store-rn-public-sector-social-benefits-playbook__ul_dtg_4dq_4bc}
    {#store-rn-public-sector-social-benefits-playbook__ul_wsm_ndq_4bc}

Version 1.0.2 - May 2024
:   The Social Benefits Playbook provides governments with a packaged playbook built to simplify and modernize eligibility determination and the delivery of financial and social assistance enabling governments to focus
    on quickly providing critical assistance to constituents in need, rather than developing and maintaining expensive custom solutions.