---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# FSO Process Mining Content Pack release notes

# FSO Process Mining Content Pack release notes {#ariaid-title1}

Release version: Store  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the FSO Process Mining Content Pack on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 2.1.0 - September 2026
:   Changed: Updated internal application components to support ongoing platform enhancements

Version 1.8.2 - August 2025
:   Changed: Included additional translations to support localization for Q4.

Version 1.7.0 - November 2024
:   Changed in FSO Card Operations - Card Disputes: Removed the breakdown of Card network and Reason code for Card disputes service cases.{#store-rn-fso-process-optimization__latest-store-rn-fso-process-optimization}
{#store-rn-fso-process-optimization__latest-store-rn-fso-process-optimization}

Version 1.6.0 - February 2024
:
    * New: Added breakdowns by Dispute category and Dispute reason code
    * Changed:
      * Upgraded snc-app-parent version to 5.1.0.16
      * Modified configuration for localization support
    * Removed: Removed breakdowns by Dispute reason and Fraud alert

Version 1.5.2 - August 2023
:
    * Changed
      * Updated application name, label, and description from "Process Optimization" to "Process Mining".

Version 1.5.1 - May 2023
:   New: Added localization changes.

Version 1.5.0 - February 2023
:   New: Added PO configuration for Intelligent Servicing for Fraud application.

Version 1.4.0 - November 2022
:
    * New:
      * Added PO projects for Commercial Lines Claims
      * Added PO projects for Personal Lines Claims

Version 1.3.0 - August 2022
:   New: Added new PO projects for Individual Life, Group Life insurance and claim operations

Version 1.2.1 - March 2022
:
    * New:
      * Process Mining project for Personal Lines Servicing
      * Process Mining project for Commercial Lines Servicing
    {#store-rn-fso-process-optimization__ul_a1l_vyt_xsb}

Version 1.2.0 - February 2022
:
    * New:
      * Added project for Financial Services Personal Deposit Operations
      * Added project for Financial Services Business Deposit Operations

Version 1.1.1 - August 2021
:   Fixed: Fixed the building project issue associated to Loan Operations and Payment Operations

Version 1.1.0 - July 2021
:
    * New:
      * Added Process Mining projects for the following Financial Services Operations applications:
        * Complaint Management
        * Business Lifecycle
        * Client Lifecycle
        * Treasury Operations
        {#store-rn-fso-process-optimization__ul_qns_53v_mqb}
      {#store-rn-fso-process-optimization__ul_pns_53v_mqb}
    {#store-rn-fso-process-optimization__ul_ons_53v_mqb}

Version 1.0.2 - May 2021
:   Changed: Financial Services Core application dependency version has been updated

Version 1.0.1 - April 2021
:
    * Changed: Made it compatible for Quebec
    * Removed: Removed compatibility for Paris
    {#store-rn-fso-process-optimization__ul_rg4_rbd_npb}

Version 1.0.0 - March 2021
:
    * New:
      * Process Mining projects for Financial Services Operations applications:
        * Payment Operations
        * Personal Loan Operations
        * Business Loan Operations
        {#store-rn-fso-process-optimization__ul_abn_t31_w4b}
      {#store-rn-fso-process-optimization__ul_twk_t31_w4b}