FSO Process Mining Content Pack release notes

  • Release version: Store
  • Updated July 31, 2025
  • 1 minute to read

    • Version history for the FSO Process Mining Content Pack on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.8.2 - August 2025
    Changed: Included additional translations to support localization for Q4.
    Version 1.7.0 - November 2024
    Changed in FSO Card Operations - Card Disputes: Removed the breakdown of Card network and Reason code for Card disputes service cases.
    Version 1.6.0 - February 2024
    • New: Added breakdowns by Dispute category and Dispute reason code
    • Changed:
      • Upgraded snc-app-parent version to 5.1.0.16
      • Modified configuration for localization support
    • Removed: Removed breakdowns by Dispute reason and Fraud alert
    Version 1.5.2 - August 2023
    • Changed
      • Updated application name, label, and description from "Process Optimization" to "Process Mining".
    Version 1.5.1 - May 2023
    New: Added localization changes.
    Version 1.5.0 - February 2023
    New: Added PO configuration for Intelligent Servicing for Fraud application.
    Version 1.4.0 - November 2022
    • New:
      • Added PO projects for Commercial Lines Claims
      • Added PO projects for Personal Lines Claims
    Version 1.3.0 - August 2022
    New: Added new PO projects for Individual Life, Group Life insurance and claim operations
    Version 1.2.1 - March 2022
    • New:
      • Process Mining project for Personal Lines Servicing
      • Process Mining project for Commercial Lines Servicing
    Version 1.2.0 - February 2022
    • New:
      • Added project for Financial Services Personal Deposit Operations
      • Added project for Financial Services Business Deposit Operations
    Version 1.1.1 - August 2021
    Fixed: Fixed the building project issue associated to Loan Operations and Payment Operations
    Version 1.1.0 - July 2021
    • New:
      • Added Process Mining projects for the following Financial Services Operations applications:
        • Complaint Management
        • Business Lifecycle
        • Client Lifecycle
        • Treasury Operations
    Version 1.0.2 - May 2021
    Changed: Financial Services Core application dependency version has been updated
    Version 1.0.1 - April 2021
    • Changed: Made it compatible for Quebec
    • Removed: Removed compatibility for Paris
    Version 1.0.0 - March 2021
    • New:
      • Process Mining projects for Financial Services Operations applications:
        • Payment Operations
        • Personal Loan Operations
        • Business Loan Operations