Service Applicant Information release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Service Applicant Information release notes

    The Service Applicant Information application is a plugin designed to help ServiceNow customers capture and manage additional applicant and financial information during case creation or application processes. It includes a dedicated data model and custom user interfaces to support this enhanced data capture, improving case management for service applicants.

    Show full answer Show less

    Key Features

    • Dynamic Filtering: Introduced configurable, multi-select filters with date range support across various Government Service Portal (GSP) lists, enhancing data visibility and user experience.
    • Configurable Portal Widgets: Updated the GSP homepage with a new design using widgets such as Banner, Mega Menu, Header/Footer, Data List, and FAQ/Quick Links for better customization and usability.
    • Enhanced Security: Multiple updates to improve data security and prevent inadvertent access to sensitive constituent and business contact information.
    • Playbook Activity Enhancements: Added capabilities to the generic activity UI for grants management playbook activities to improve workflow handling.
    • Low-Code Workflow: Migrated account/business registration workflows to low-code solutions to simplify administration and maintenance.
    • Accessibility and Compatibility Fixes: Resolved accessibility issues and updated compatibility for newer technologies such as Java 21 and Coral theme.

    Key Outcomes

    • Improved applicant data capture with support for additional fields, enabling more comprehensive information gathering during the application process.
    • Enhanced user experience on the GSP portal through better filtering, search capabilities, and customizable interface elements.
    • Strengthened data protection measures to ensure compliance and safeguard sensitive information.
    • Ongoing defect fixes and incremental enhancements ensure the application remains stable, secure, and aligned with evolving platform requirements.

    Version history for the Service Applicant Information application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 4.0.1 - June 2026
    Defect fixes
    Version 3.2.0 - May 2026
    Incremental release with enhancements and Java 21 support
    Version 3.0.5 - April 2026
    Defect fixes for localisation, functional and accessibility issues.
    Version 3.0.1 - March 2026
    Minor fixes.
    Version 2.21.1 - February 2026
    • New:
      • Added dynamic, configurable filtering across GSP portal lists. All filters are multi-select; date fields support ranges.
      • sn_gsm_government_service_case: Business, Business contact, State, Priority; Opened (range), Updated (range)
      • sn_customerservice_task: Priority, State, Subject, Visible to Customer
      • sn_gsm_service_request_case, sn_gsm_information_request_case, sn_gsm_license_permit_case: Constituent, Business, Business contact, State; Reported date (range)
      • sn_gsm_social_benefits_case: Product, Constituent, Business, Business contact, Stage, State, Assigned to; Reported date (range)
      • customer_account: Name, Primary Contact, City, Zip/Postal code
      • customer_contact: Name, Business
      • sn_install_base_item: Contact
    • Changed:
      • /gsp homepage updated to new design; now uses Configurable Portal Widgets (Banner, Mega Menu, Header/Footer, Data List, FAQ/Quick Links).
      • Enabled configurable widgets on pages: gov_case_list, gsp_businesses, gsp_business_details, gsp_contacts, gsp_contact_details, gsp_receieved_items, gsp_receieved_item_details, gsp_services_detail. Lists use Data List search and filters.
    Version 1.2.5 - September 2025
    Fixed: Confirm Application activity was skipped when a new Social Benefits case was created
    Version 2.2.2 - August 2025
    • New:
      • Added additional capabilities for the generic activity UI used for various playbook activities in the grants management playbook
      • Coral theme compatibility
    • Fixed: Upload and Verify Document Activity UI CSS Fixes
    Version 1.2.4 - May 2025
    New: Added fields in the applicant data model to support capturing additional information.
    Version 2.0.3 - February 2025
    Fixed: Improved security to better prevent inadvertent access to constituent/business contact data.
    Version 1.2.3 - January 2025
    Fixed: Improved security to better prevent inadvertent access to constituent/business contact data.
    Version 1.2.2 - November 2024
    • Changed:
      • Migrated account/business registration workflow to low code solution
      • Updated plugin dependencies
      • Added new property page
    Version 1.1.0 - August 2024
    Fixed: Ensure Government Admin roles can now view the full Service Applicant Information module as well as the appropriate product model menu options.
    Version 1.0.4 - June 2024
    • Fixed:
      • Resolved accessibility issues
      • Updated API call to glide plugin manager when checking if a plugin exists
    Version 1.0.2 - May 2024
    This new plugin will enable customers to capture additional information entered during the case creation/application process. It includes a data model and corresponding custom UIs to facilitate storing new applicant information as well as their associated financial information.