Content Experiences release notes

  • Release version: Store
  • Updated June 11, 2026
  • 3 minutes to read
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    Summary of Content Experiences release notes

    The Content Experiences application on the ServiceNow Store continually evolves to enhance content management, user interface, campaign functionality, and integration capabilities. These release notes track updates from September 2021 through June 2026, highlighting improvements that enable ServiceNow customers to deliver more flexible and engaging content experiences within their portals and employee centers.

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    Key Features and Enhancements

    • Content Flexibility and Rich Media Support: Introduction of new styled content formats, such as embedded video banners and announcements, along with additional portal content types like events, rich-text, and image-based links, allowing richer engagement.
    • Campaign Management Improvements: Enhanced usability of dynamic and recurring campaigns (e.g., work anniversaries, birthdays) with hints for configuration and more precise user targeting controls, improving communication timing and personalization.
    • Widget and UI Enhancements: Added configuration options for widget headers and alignment to increase layout flexibility, improved video alignment, better support for right-to-left languages, and accessibility fixes ensuring a better user experience.
    • Audience and Security Controls: Ability to modify audience user criteria post-creation, enforce ownership restrictions in content libraries, and apply topic-level security in widgets and conversational AI features to secure content delivery.
    • Integration and Notifications: New Employee Communications features with Workplace Service Delivery integration, including calendar widgets, RSVP and waitlisting tools, event notifications, and feedback enhancements leveraging Employee Center Pro notifications.
    • Preview and Configuration Tools: Full-portal preview capability for content created within the Content Library and configuration options to control link behaviors (open in current page or new tab).

    Practical Benefits for ServiceNow Customers

    • Deliver personalized and dynamic content campaigns that automatically engage users on relevant dates or events.
    • Configure content widgets with greater flexibility to match branding and layout needs across different languages and access levels.
    • Secure content delivery through ownership and audience management, ensuring the right employees access the right information.
    • Leverage integrations and notification tools to improve employee communication and event management in the ServiceNow ecosystem.
    • Preview portal content before publishing to ensure quality and alignment with organizational standards.

    Support and Compatibility

    Each release update ensures compatibility with the latest versions of dependent applications and addresses bug fixes, usability improvements, and user interface enhancements. Customers should refer to the ServiceNow Store listing for system requirements and family compatibility to plan upgrades accordingly.

    Version history for the Content Experiences application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 33.0.0 - June 2026 (Australia)
    Updated to support the latest version of the dependent apps.
    Version 32.3.1 - June 2026 (Zurich)
    Updated to support the latest version of the dependent apps.
    Version 32.3.0 - May 2026
    Updated to support the latest version of the dependent apps.
    Version 32.2.2 - January 2026
    Updated to support the latest version of the dependent apps.
    Version 32.2.1 - December 2025
    Added additional configurations for the widget header and widget alignment to make Content Experiences more flexible.
    Version 32.1.11 - August 2025
    Updated to support the latest version of the dependent apps.
    Version 32.1.4 - May 2025
    • The following user interface bugs are fixed:
      • Fixed video alignment and display.
      • Improved the layout of the right-to-left languages.
      • Add audience, as a non-admin, to publish plans in an instance that has the 'Allow Ownership for Audiences' property enabled.
      • Get topic level security in My Favorites widget and Conversational LLM support to resolve tasks and approvals in Employee Center.
      • Get new Employee Communications capabilities with an Workplace Service Delivery integration, a calendar widget view, RSVP/Wait listing tools, events notifications and more;
      • Get improvements on experience feedback and feedback configurations; leverage notifications in news content with Employee Center Pro.
    Version 32.1.3 - February 2025
    • Fixed bugs related to the user interface, including:
      • Layout support for right-to-left languages
      • Enabled news preview from the Campaign Builder Experience
      • Content order now adheres to the set order value
    Version 32.0.5 - November 2024
    Fixed bugs related to user interface and accessibility.
    Version 32.0.2 - August 2024
    Added demo data for commonly used Campaigns such as new hire campaigns, recurring birthday and anniversary campaigns, tax time, and benefits re-enrollment.
    Version 31.0.3 - February 2024
    Minor fixes.
    Version 30.0.2 - November 2023
    • Reformatted the usability of Dynamic and Recurring campaigns to make them easier to configure.
    • Added "hints" to automatically generate plain text descriptions for what the dynamic / recurring campaigns will accomplish.
    • Updated how the Campaign targets users retroactively to give more control over how far back a campaign will pull in users to target content.
    Version 29.0.2 - August 2023

    The release primarily focuses on addressing minor issues and bug fixes.

    Version 28.0.4 - March 2023
    • Fixed:
      • Content schedule on UIB workspace is how when when CG is installed.
      • Rich content widget no longer errors on upgrade from the November/December 2022/Utah true up versions to the March 23 version.
      • Content Library (SCA) now enforces ownership restrictions.
      • Audience user criteria and user type can now be changed after creation.
    Version 28.0.0 - February 2023
    See Content Publishing release notes for updates made to the Rich Content Editor for improved Topic Microsite experience.
    Version 27.0.3 - November 2022

    Updated Campaigns functionality to include support for recurring campaigns (for example work anniversaries).

    Version 26.0.1 - August 2022
    See Content Publishing and Content Governance release notes for release highlights.
    Version 25.0.5 - June 2022
    Fixed: All of the Content Experience ATF tests are failing due to missing RCA
    Version 24.0.4 - February 2022
    • New:
      • Adds support for a new “Styled Content” format called “Video” allowing you to publish banners and announcements within supported widgets with embedded videos.
      • Provides the ability to launch a full-portal preview of any portal content created within the Content Library.
      • Adds new supported portal content types within the Content Library including: Events, Rich-text, and Image-based Link.
      • Provides system properties and configuration capabilities that allow you to designate ownership for Topic pages within EC Pro.
      • Adds a new configuration option for Link Content allowing the content author to select where the link loads (within the current browser page or in a new tab).
    Version 23.0.4 - December 2021
    Minor fixes.
    Version 23.0.3 - November 2021
    Fixes and minor changes.
    Version 22.0.1 - September 2021
    • Changed:
      • Added ability to assign Styled Content content type to the Content Experiences Widget
      • Updated the Content Experiences Widget to display a gradient under the text rather than a blurry shadow box