Build Agent Trial release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Build Agent Trial release notes

    The Build Agent Trial is an autonomous AI developer integrated within the ServiceNow IDE, designed to accelerate application development on the ServiceNow platform. It automates repetitive development tasks, enhancing productivity, reducing backlogs, and speeding up time-to-market for business applications. The trial offers 25 free user interactions over 30 days, allowing customers to explore its capabilities before opting for the paid version.

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    Key Features

    • File Upload Support: Upload images, documents, and various code/text files to provide context for the Build Agent.
    • Update Set Access: View and open update sets created by Build Agent directly from the chat panel for easier tracking.
    • External MCP Server Connectivity: Connect Build Agent to external MCP servers within ServiceNow Studio, expanding integration beyond the ServiceNow IDE.
    • UI Validation Tool: Validate user interface output during app creation within ServiceNow Studio.
    • Search Retrieval Tool: Enable agents to fetch and present relevant information such as knowledge articles and catalog items from configured data sources directly in the workflow, minimizing navigation.
    • Expanded MCP Integrations: New connectors for popular services like Atlassian Rovo, DocuSign, Figma, GitHub, Linear, Miro, Prisma Postgres, and Zoom improve connectivity options.
    • Service Portal and Email Support: Enhanced support for Service Portal inbound email actions and flow actions.
    • Custom Skills Creation: Build custom skills within both the IDE and ServiceNow Studio for tailored automation.
    • Upgraded AI Models: Integration of Claude Opus 4.6, Sonnet 4.5, Claude Sonnet 4.6, and GPT-5.4 models deliver improved code quality, reasoning, and performance.
    • Global & App Customization: Build Agent now supports editing entire instances, facilitating large-scale and out-of-the-box app customizations.

    Benefits for ServiceNow Customers

    • Accelerated Development: AI-assisted development is now available directly in ServiceNow Studio, supporting low-code and no-code builders.
    • Improved Productivity: Automates repetitive tasks, reducing developer workload and backlogs.
    • Broader Integration: Enhanced connectivity with multiple external services and MCP servers improves workflow efficiency.
    • Streamlined User Experience: UI validation and search retrieval tools help ensure quality and reduce navigation overhead.
    • Flexible Usage Options: Trial users receive free interactions to evaluate the Build Agent before committing to a paid subscription.

    Version history for the Build Agent Trial on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.3.3 - June 2026
    • New:
      • Upload files to Build Agent to provide context: images (PNG, JPEG, GIF, WEBP), documents (PDF, DOC, DOCX, XLS, XLSX), and text/code files (TS, JS, PY, JSON, MD, HTML, YAML, and more)
      • View update sets created by Build Agent from within the chat panel. Each checkpoint includes a button that opens the relevant update set in a new tab.
      • Connect Build Agent to external MCP servers in ServiceNow Studio. Previously, MCP server connectivity was only available in the ServiceNow IDE.
      • Validate user interface output during app creation with the UI validation tool in Build Agent, now available in ServiceNow Studio.
      • Use the Search retrieval tool to enable agents to fetch and present relevant information from configured data sources in response to user queries. Agents can surface knowledge articles, catalog items, and other indexed content directly within the agentic workflow, reducing the need for users to navigate to separate search interfaces.
    • Changed: New MCP integrations in ServiceNow Studio: Added support for many new connectors including Atlassian Rovo, DocuSign, Figma, GitHub, Linear, Miro, Prisma Postgres, and Zoom (Chat, Docs, Revenue Accelerator, Whiteboard)
    Version 2.2.6 - May 2026 (Zurich, Australia)
    • New:
      • Service Portal support
      • Inbound email action support
      • Improved support for actions in flows
      • Custom skills creation in IDE and ServiceNow Studio
      • Support for Claude Sonnet 4.6 and GPT-5.4
    Version 2.2.5 - May 2026 (Zurich, Australia)
    • New:
      • Service Portal support
      • Inbound email action support
      • Improved support for actions in flows
      • Custom skills creation in IDE and ServiceNow Studio
      • Support for Claude Sonnet 4.6 and GPT-5.4
    Version 2.1.3 - April 2026
    • New:
      • Keyword search enhancements
      • Zurich Compatability:
        • Build Agent in ServiceNow Studio - AI-assisted development now available directly in Studio, reaching low-code and no-code builders for the first time.
        • Global & App Customization - Build Agent now edits entire instances, not just individual apps. Simplifies OOB app customization and large-scale implementations.
        • Upgraded AI Models - Claude Opus 4.6 and Sonnet 4.5 deliver better code quality, reasoning, and performance.
        • Now supporting: Flows, Service Catalog, Workspaces, UI Components, List Controls, UI Policy, Email, and UI View.
    - March 2026
    • Key highlights:
      • Build Agent in ServiceNow Studio - AI-assisted development now available directly in Studio, reaching low-code and no-code builders for the first time.
      • Global & App Customization - Build Agent now edits entire instances, not just individual apps. Simplifies OOB app customization and large-scale implementations.
      • Upgraded AI Models - Claude Opus 4.6 and Sonnet 4.5 deliver better code quality, reasoning, and performance.
      • Now supporting: Flows, Service Catalog, Workspaces, UI Components, List Controls, UI Policy, Email, and UI View.
    Version 1.3.13 - October 2025
    • With the Build Agent (Trial) app, your instance will receive 25 free user interactions for 30 days at no additional charge, enabling you to explore the Build Agent features at no cost. If you exceed the limit of free interactions, you can either wait for your free interactions to reset after 30 days or install the paid Build Agent app on your instance to continue using its services.
    • Build Agent is an autonomous developer AI agent inside the ServiceNow IDE. It will benefit customers by significantly accelerating application development on the ServiceNow platform. Build Agent automates many of the repetitive and time-consuming tasks that developers currently perform manually. This leads to:
      • 1. Increased developer productivity.
      • 2. Reduced development backlogs.
      • 3. Faster time-to-market for new business applications.
      • 4. A potential reduction in overall development costs.