---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Conversational IVR with Amazon Connect release notes

# Conversational IVR with Amazon Connect release notes {#ariaid-title1}

Release version: Store  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the Conversational IVR with Amazon Connect application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 1.6.4 - March 2026
:
    * New: Granular Admin Directive changes for va-amazon-connect
    * Fixed: Fixed a few defects

Version 1.6.3 - August 2025
:   IVR is reading out time by vocalising colons and zeros (e.g., if the input is 8am it reads in response as, '8:00:00' as 'eight colon o o colon o o')

Version 1.6.2 - February 2025
:
    * New: Improved interactive voice response with Now Assist.
    * Fixed:
      * Synthesized response is not generating properly in conversational IVR
      * Adding translations to the store app
    {#store-rn-conversational-ivr-amazon-connect__latest-store-rn-conversational-ivr-amazon-connect}
{#store-rn-conversational-ivr-amazon-connect__latest-store-rn-conversational-ivr-amazon-connect}

Version 1.6.0 - November 2024
:   Updated AWS resources to use latest runtimes.

Version 1.5.0 - February 2024
:
    * Fixed: Random error thrown while configuring Amazon connect information admin page when amazon connect credentials are not configured. va-api-amazon-connect-ivr-test(softpin/softpin+mfa) tests are failing due to SoftPIN Verification topic not available on track/nowassist.
    * Changed: \[AWA Voice Routing\] - Update references of 'sn_va_as_service_cc_agent_mapping' table in VA Amazon Connect Plugin.

Version 1.4.0 - November 2023
:   Minor fixes.

Version 1.2.1 - February 2023
:
    * New:
      * Use Virtual Agent topics as a conversational-IVR to enable deflection in Phone channels, providing consistent end-user experience.
      * Enable true-omnichannel flow including routing Phone to VA-IVR.
      * In case of escalations, route calls smoothly to live agents using AWA via conversational infrastructure.