--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # ITOM Cloud Services Core release notes # ITOM Cloud Services Core release notes {#ariaid-title1} Release version: Store Updated August 6, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ITOM Cloud Services Core release notes The ITOM Cloud Services Core application on the ServiceNow Store provides ongoing enhancements, bug fixes, and security improvements that optimize the integration and monitoring of customer infrastructure with ServiceNow. The release notes detail version history from February 2024 through August 2026, highlighting new features, fixes, and stability updates that impact ServiceNow customers using ITOM Cloud Services. Show full answer Show less ## Key Features and Enhancements * **Automated Diagnostics and Remediation (v4.2.0):** Detect and automatically fix common ICS configuration issues directly from the Diagnostics page, improving operational efficiency. * **Security and Access Improvements:** Added mTLS and ADCv2 prerequisite checks, tightened ACL role assignments, enhanced token signing with KMF, and ensured correct service account provisioning for ICS integrations. * **Agent Compatibility and Monitoring:** ACC agents now support non-persistent VDI desktops, with improved alerting reliability for REST request errors and warnings when agents disconnect. * **Usability and Accessibility:** Diagnostics page and UI dialogs updated to meet WCAG 2.2 AA standards; ICS diagnostics dashboard includes accessible hyperlinks for easier root cause analysis. * **Onboarding and Logging Enhancements:** Improved onboarding job logging with structured execution tracking and enhanced endpoint validation for more reliable data collection and troubleshooting. * **Platform Stability and Performance:** Updated platform components for forward compatibility; fixed performance issues related to ACCFreshnessMetric script at scale. ## Practical Impact for ServiceNow Customers * Improved reliability and security of your ITOM Cloud Services integration through continuous enhancements and bug fixes. * Enhanced diagnostics enable faster identification and automatic remediation of configuration issues, reducing downtime and operational overhead. * Better support for diverse environments including VDI desktops broadens deployment flexibility. * Accessibility improvements ensure compliance with standards and better user experience across diagnostic tools. * More robust onboarding and logging simplify troubleshooting and accelerate issue resolution. ## Additional Notes ServiceNow customers should consult the application listing on the ServiceNow Store for system requirements and compatibility details to ensure optimal deployment of ITOM Cloud Services Core. Version history for the ITOM Cloud Services Core application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 4.2.0 - August 2026 : * New: * Detect and automatically remediate common ICS configuration issues directly from the Diagnostics page. * Added ADCv2 and mTLS prerequisite checks to the System Property card, flagged in red when either is missing. {#store-rn-itom-cloud-services-core__ul_c1t_z4w_bkc} * Fixed: * Improved alerting reliability for CnC keepalive REST request error monitoring. * Corrected ICS integration user setup so service accounts are provisioned with the right access by default. * Updated underlying platform components for improved stability and forward compatibility. {#store-rn-itom-cloud-services-core__ul_sdc_1pw_bkc} Version 4.1.16 - July 2026 : * New: * ACC agents now work on non-persistent VDI desktops. * Optional KMF-based token signing for enhanced security. * Automatic cleanup of expired tokens. * Fixed: ICS Diagnostic page now renders correctly when some checked packages are missing or inactive. Version 4.1.15 - June 2026 : Improved onboarding job logging: Enhanced log formatting with structured execution tracking for easier troubleshooting.Accessibility improvements: Updated the Diagnostics page and Classic UI dialogs to meet WCAG 2.2 AA standards.Security hardening: Tightened ACL role assignments for improved access control. Version 4.1.6 - April 2026 : 1. Hermes records: Improved messaging service reliability on Zurich and Australia releases. 2. User check fix: Fixed Diagnostics page to correctly detect locked out service users. 3. ACC warning banner: Diagnostics page now displays a warning when ACC Agents are not connected. {#store-rn-itom-cloud-services-core__ol_umg_wss_t3c} Version 4.1.5 - February 2026 : * Changed: * Improved stream data continuity after upgrades * Enhanced overall installation experience {#store-rn-itom-cloud-services-core__ul_m1w_lyx_c3c} Version 4.1.0 - December 2025 : * Changed: * Endpoint Check and Error Log Improvements for Onboarding JobEnhanced reliability of onboarding processes with improved endpoint validation and clearer, more accurate error logging. * Security Enhancements {#store-rn-itom-cloud-services-core__ul_j3c_l2l_mhc} Version 4.0.8 - November 2025 : * Fixed: * Resolved an issue with the ACCFreshnessMetric script that could lead to performance issues in production when the number of agents increased significantly. * Added ACLs to multiple Scripted REST APIs to enhance security. {#store-rn-itom-cloud-services-core__ul_txn_lp2_dhc} {#store-rn-itom-cloud-services-core__ul_w5v_lp2_dhc} Version 3.4.3 - September 2025 : * Fixed: * Resolved an issue with the ACCFreshnessMetric script that could lead to performance issues in production when the number of agents increased significantly. * Added ACLs to multiple Scripted REST APIs to improve security. {#store-rn-itom-cloud-services-core__ul_qjt_ssg_ngc} Version 3.4.0 - August 2025 : Fixed: Minor bug fixes Version 3.3.0 - July 2025 : Fixed: Minor bug fixes Version 3.2.1 - May 2025 : New: Hyperlinks in the ICS diagnostics dashboard are now accessible to customers to help them easily follow root causes back another level.{#store-rn-itom-cloud-services-core__latest-store-rn-itom-cloud-services-core} {#store-rn-itom-cloud-services-core__latest-store-rn-itom-cloud-services-core} Version 3.1.1 - February 2025 : Fixed bugs and implemented improvements for o11y. Version 3.0.1 - November 2024 : Bug fixes for topic activation. Version 2.3.1 - August 2024 : Changed: Improved topic activation. Version 2.2.1 - May 2024 : Changed: Improvements to Agent data collection. Version 2.1.0 - February 2024 : The plugin for ITOM Cloud Services generates relevant topics for tenants, enabling them to transmit data from their customer infrastructure to ServiceNow automatically. These topics are predominantly intended for use with Hermes.