---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Customer Proxy Contacts release notes

# Customer Proxy Contacts release notes {#ariaid-title1}

Release version: Store  
Updated August 6, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the ServiceNow® Customer Proxy Contacts application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

Version 2.1.0 - August 2026
:   Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.

Version 2.0.0 - March 2026
:   No new features have been delivered; migrated the application from family to store. Enables internal employees to act as proxy case contacts and create customer cases and requests on behalf of customers, while clearly tracking
    the internal user as the proxy contact.