CSM Extension for Proxy Contacts release notes

Release version: Store

Updated March 12, 2026

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Version history for the ServiceNow® CSM Extension for Proxy Contacts application on the ServiceNow Store.

Important:

For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version 2.0.0 - March 2026: No new features have been delivered; migrated the application from family to store. Enables internal employees to act as proxy case contacts and create customer cases and requests on behalf of customers, while clearly tracking the internal user as the proxy contact.