---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Recommended Actions for ITSM release notes

# Recommended Actions for ITSM release notes {#ariaid-title1}

Release version: Store  
Updated August 6, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the Recommended Actions for ITSM application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 3.4.1 - August 2026
:   Changed: Now Assist Multi-Content Response Genius Results support

Version 3.3.0 - March 2026
:
    * New: AI Gradient changes for Recommended Actions cards
    * Fixed: Minor defects

Version 3.2.0 - January 2026
:   New: AI search cards include relevancy score.

Version 3.1.1 - December 2025
:
    * New:
      * Genius Result card updates include:
        * Expandable KB summaries
        * KB sources as clickable links that open a detailed KB article view
        * Button to attach and link a KB article to the incident comments
        * Button to copy KB summary

Version 3.0.2 - August 2025
:   Fixed minor issues.

Version 3.0.0 - May 2025
:
    * Changed:
      * Enabled full-view search
      * Reduced loading times for opening and attaching KB articles
      * UI button for attaching KB articles renamed "Attach and add link in comment"
    {#store-rn-itsm-recommended-actions-itsm__latest-store-rn-itsm-recommended-actions-itsm}
{#store-rn-itsm-recommended-actions-itsm__latest-store-rn-itsm-recommended-actions-itsm}

Version 2.1.0 - February 2025
:   Changed: Improved performance and optimizations, including dynamic fetching of catalog items and removal of redundant processes, to ensure a smoother user experience.

Version 2.0.0 - November 2024
:   Changed: Improved support for catalog item guidance cards in Recommended actions AI search panel.

Version 1.0.0 - August 2024
:   Recommended Actions for ITSM provides contextual \& actionable real-time recommendations and a AI based search panel for Service Operations Workspace along with workspace
    configurations that show recommendations in the contextual side panel and form fields.