Telecommunication Open APIs release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Telecommunication Open APIs release notes

    The Telecommunication Open APIs application on the ServiceNow Store provides a comprehensive set of TM Forum Open APIs designed to support catalog management, order management, inventory management, and related telecommunication processes. The release notes detail version history from the initial release in November 2023 through June 2026, highlighting new features, enhancements, and important fixes to ensure compliance, security, and functionality improvements.

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    Key Features

    • Catalog Management APIs (TMF 620/633): Support for operations such as GET, LIST, DELETE, PATCH including enhancements for bundled offers and additional attributes like isSellable, lifecycle status, and product offering prices.
    • Order Management APIs (TMF 622/641): Support for POST, PATCH, GET, and LIST operations with improvements for handling bundled offers, enrichment flows for orders, and correct version referencing. Consumer order support was added in February 2024.
    • Product Inventory Management API (TMF 637): Expanded support for PATCH and DELETE operations, with fixes to response structures and correct mapping of service order relationships.
    • Quote Management API (TMF 648): Added support for complex characteristics and complete CRUD operations for quotes starting August 2025.
    • Party Management API (TMF 632) and Work Order Management API (TMF 697): Introduced support for full lifecycle management of party entities and work orders, including POST, GET, PATCH, LIST, and DELETE operations.
    • Appointment APIs: Added PATCH, GET/LIST, and DELETE operations to manage appointments as of November 2024.
    • Security and Stability Enhancements: Addressed SQL injection vulnerabilities and fixed issues related to JSON string escaping and cancellation logic to improve robustness.

    Key Outcomes

    • ServiceNow customers using Telecommunication Open APIs can expect certified TM Forum open API compliance, enabling interoperability and standardized telecommunication service management.
    • Enhanced API operations for complex product offerings, bundled services, and enriched order flows facilitate more accurate and flexible service management workflows.
    • Security fixes and improved data handling increase the reliability and safety of API integrations within customer environments.
    • Expanded API coverage, including party, quote, work order, and appointment management, provides comprehensive support for telecommunication business processes.
    • Customers benefit from iterative updates that address both functional enhancements and bug fixes, ensuring an evolving and stable API platform aligned with industry standards.

    Version history for the Telecommunication Open APIs application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 7.1.0 - June 2026
    • Changed:
      • TMF 637 - Fixed the Product Inventory Response Structure
      • TMF 622 - Fixed to Return Display Value Instead of Internal Value for Order Item Characteristic
    Version 7.0.0 - March 2026
    • Fixed:
      • Security fixes for sql injection, unescaped json string
      • Changed the Cancellation logic so that it should not be verifying versions.
    Version 6.1.0 - January 2026
    • Changed:
      • Support enrichment flow for orders created via Product and Service order API
      • Remove Approval step for Inflight Orders created via Product and Service ordering APIs if Auto Approve sys property is true=
    • Fixed:
      • Correct the mapping for Recurring Charges in TMF 622 which was incorrectly mapped.
      • Replace orderRelationship with serviceOrderItemRelationship in case of Service Order API which was incorrectly mapped.
    Version 6.0.9 - December 2025
    • Includes TM Forum Open APIs for catalog, ordering and inventory management. Key APIs include
      • TMF 620/633: Catalog Management- Enhanced the existing operations (GET, LIST, DELETE and PATCH) to support sending correct version
      • TMF 622/641: Order Management - Enhanced the existing POST and PATCH operations to support referencing the correct version
      • TMF 637: Product Inventory Management -  Support PATCH and DELETE operations for Product Inventory
      • TMF 648: Quote Management - Enhance POST, GET, PATCH and DELETE operations to support Quote with complex characteristics and associate the correct version
    Version 5.0.2 - August 2025
    • Below new APIs were added:
      • TMF 632 : Party Management API : Support of POST, GET, LIST, PATCH and DELETE for Party Entities
      • TMF 648 : Quote Management API : Support of POST, PATCH, GET, LIST and DELETE for Quotes
      • TMF 697 : Work Order Management API : Support of POST, PATCH , GET, LIST and DELETE for Work Orders
    • Below APIs were updated:
      • TMF 620/TMF622/TMF641/TMF 633 : Support for Complex Characteristics
    Version 4.1.0 - May 2025
    • Changed:
      • TMF 620: Improved the POST, PATCH, GET and LIST operations to for Bundled offers as well as supporting additional attributes (isSellable, relationship type, lifecycle status etc.)
      • TMF-622: Improved the POST, PATCH, GET and LIST operations to support Bundled Offers for Product Order
      • TMF-637: Improved the POST, PATCH, GET and LIST operations to support Bundled Offers for Product Inventory
    Version 4.0.0 - February 2025
    • Added the product offering price APIs to the product catalog open API.
    • GET: api/sn_tmf_api/catalogmanagement/productOfferingPrice/{id}
    • LIST: api/sn_tmf_api/catalogmanagement/productOfferingPrice
    • POST: api/sn_tmf_api/catalogmanagement/productOfferingPrice
    • PATCH: api/sn_tmf_api/catalogmanagement/productOfferingPrice/{id}
    • DELETE: api/sn_tmf_api/catalogmanagement/productOfferingPrice/{id}
    Version 3.1.0 - November 2024
    New: PATCH appointment API, GET/LIST appointment API, DELETE appointment API.
    Version 2.1.0 - August 2024
    • TMF 641 Service Order changes as per TMF documentation for certification
    • TMF 620 catalog changes related to conformance
    • TMF 639 resource inventory changes
    Version 2.0.0 - February 2024
    • New:
      • Product offering Category API support
      • Consumer order support
    • Changed: Product Offering API changes to accept category information
    • Fixed: Date format issue fixed in API response
    Version 1.0.0 - November 2023
    Includes TM Forum Open API and related functionality.