CSM Contributor User release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the ServiceNow® CSM Contributor User application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.
    Version 2.4.0 - June 2026
    • New:
      • Create a Case record producer changes for supporting Business Org Self Contributor persona
      • Changes to support Broad Access Responsibility for Contributor persona
    Version 2.2.0 - April 2026
    Changed: Renamed Service Model Foundation entities to improve clarity and maintain consistency across the platform. Please refer to ServiceNow Documentation for the label changes. Eg: "Business Location" is renamed to "Business Organization".
    Version 2.1.1 - March 2026
    The CSM Contributor User application enables organizations using ServiceNow Customer Service Management (CSM) to assign contributor roles to internal and external users, allowing them to create, view, and collaborate on cases and related case tasks. It provides a flexible access model that enables middle-office users to engage in customer support activities without requiring full agent access.