---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# CSM Contributor User release notes

# CSM Contributor User release notes {#ariaid-title1}

Release version: Store  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the ServiceNow®
CSM Contributor User application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

Version 2.5.3 - September 2026
:   New: Changes to support the customer data access based on the criteria configured.

Version 2.4.0 - June 2026
:
    * New:
      * Create a Case record producer changes for supporting Business Org Self Contributor persona
      * Changes to support Broad Access Responsibility for Contributor persona

Version 2.2.0 - April 2026
:   Changed: Renamed Service Model Foundation entities to improve clarity and maintain consistency across the platform. Please refer to ServiceNow Documentation for the label changes. Eg: "Business Location" is renamed to "Business
    Organization".

Version 2.1.1 - March 2026
:   The CSM Contributor User application enables organizations using ServiceNow Customer Service Management (CSM) to assign contributor roles to internal and external users, allowing them to create, view, and collaborate on cases and related case tasks. It provides a flexible access model that enables
    middle-office users to engage in customer support activities without requiring full agent access.