Cloud Workspace release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Cloud Workspace release notes

    The ServiceNow Cloud Workspace application offers a unified platform for managing cloud solutions within the Cloud Governance Suite. It provides a centralized experience that integrates multiple cloud features using a consistent data model to enhance visibility, reduce silos, and streamline cloud operations. A key component is Cloud Account Management (CAM), which automates the full lifecycle of cloud accounts—from requests and provisioning to governance and certification—helping organizations reduce manual effort and improve compliance.

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    Key Features

    • Cloud Account Management (CAM): Automates onboarding, suspension, reactivation, and certification of cloud accounts, including automatic CMDB updates and service mapping to maintain accurate ownership and compliance data.
    • Business Context Integration: Links cloud accounts to application services and business applications, enhancing transparency and alignment with organizational goals.
    • Cost Governance Enhancements (v2.3.1): Introduction of Cloud Cost findings that surface budget and spend data for cloud accounts with a CCM license, enabling monitoring of budget compliance and variance.
    • Improved User Experience and Functionality (v2.4.0): Support for special characters in tags for AWS provision requests, fixes for UI issues such as duplicate tabs and display errors, and enhanced access control through predefined query access controls across all Cloud Workspace tables.

    Key Outcomes

    • Reduced time and manual effort in managing cloud accounts via end-to-end automation of cloud account lifecycle processes.
    • Improved cloud resource tracking and governance through automated CMDB population and service mapping.
    • Enhanced financial oversight with budget tracking and spend monitoring directly within Cloud Workspace.
    • Better usability and accessibility with resolved UI glitches and support for special characters in tagging, ensuring accurate provisioning and reporting.
    • Stronger security and compliance management through consistent data presentation and controlled access to cloud account information.

    Version history for the ServiceNow® Cloud Workspace application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.
    Version 2.4.0 - June 2026
    • New: Added support for special characters in tags (Department, Cost Center, BU, Project/Application Service, Business Application) for AWS provision requests
    • Fixed:
      • Duplicate tabs open when clicking an account name
      • Cloud Workspace incorrectly allows the onboarding of retired or closed accounts and displays an incorrect status
      • CAM AWS Account Creation Request fails when tags contain special characters
      • Long account IDs overflow the card container and overlap fields in Card view
      • Incorrect count displays for cloud accounts
      • The home page for Asset Viewer displays no data
      • Cloud Assets Name field is not clickable on the Australia platform family
      • Azure provision request gets stuck in a progress state when special characters are passed in the account alias
      • Number concatenation with strings causes grammatical errors in OOTB target languages (i18n)
      • Arabic text overlaps with numbers, impacting readability in Cloud Workspace (i18n)
      • Inconsistent border on the Compliance Dashboard widget for accounts with critical security findings
      • Duplicate LDC entries appear in Cloud Workspace Asset Explorer
      • Manage access through predefined query access controls for all Cloud Workspace tables
    Version 2.3.1 - March 2026
    • New: Introduced Cloud Cost findings in the Cloud Workspace, surfacing cloud account budget and spend data for accounts with a CCM license to provide visibility into budget compliance and variance for better cost governance.
    • Changed: Updated the Cloud Workspace to display both budget and spend data per cloud account for green field accounts. Accounts created through the Cloud Workspace with a specified budget allow you to track spend against the defined budget and monitor parameters such as variance.
    Version 2.2.0 - December 2025
    • Cloud Workspace provides a centralized, consistent experience for managing all ServiceNow cloud solutions as part of the Cloud Governance Suite. It uses a unified data model to ensure that different cloud features work seamlessly together and share the same information, reducing silos and improving visibility.
    • One of the key features in Cloud Workspace is Cloud Account Management (CAM), which is available through the ITOM Cloud Accelerate offering. CAM focuses on automating the entire cloud account lifecycle—from requesting and provisioning new cloud accounts to managing their governance, suspension, reactivation, and certification.
    • By using CAM, organizations can significantly reduce the time and manual effort required to onboard and manage cloud accounts. It automates critical processes like CMDB population with cloud ownership data and service mapping, ensuring that every cloud resource is properly tracked, owned, and aligned with the organization’s compliance and governance policies.
    • In addition to automation, CAM brings business context to cloud operations by linking cloud accounts to application services and business applications. This improves transparency and helps stakeholders understand how cloud usage supports broader business goals.
    • Overall, Cloud Workspace with Cloud Account Management empowers IT teams to manage cloud accounts at scale, improve compliance, and deliver cloud services more efficiently using automation and dashboards designed for both cloud managers and account owners.