Service Operations Workspace ITSM Advanced Applications release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the ServiceNow® Service Operations Workspace ITSM Advanced Applications application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 9.2.1 - June 2026
    • Changes:
      • Updated plugin dependencies to ensure compatibility with the ServiceNow Australia and later releases.
      • Minor defect fixes.
    Version 8.7.1 - June 2026
    • Changed:
      • SOW applications are reorganized as per the following application packages:
        • SOW ITSM Applications (Incident, Request)
        • SOW ITSM Advanced Applications (Change, Problem, Major Incident Management (MIM), On-Call Scheduling, Walk-up Experience)
    • For existing customers:
      • Family release upgrade: All applications will be automatically upgraded to the default version available in the Australia family release.
      • Store version upgrade: Customers installing SOW 8.7 & above from the ServiceNow Store must install both application packages listed above.
    Version 9.1.1 - April 2026
    Streamline IT Service Management workflows and processes for modern operations. You can effectively manage walk-up appointments, and streamline change management in Service Operations Workspace. All of these workflows leverage the power of capabilities such collaborations, AI based recommendations and on-call scheduling.