Supplier Relationship and Performance Management release notes

  • Release version: Store
  • Updated June 11, 2026
  • 4 minutes to read
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    Summary of Supplier Relationship and Performance Management release notes

    The Supplier Relationship and Performance Management application on the ServiceNow Store offers a comprehensive framework to create, manage, and monitor Key Performance Indicators (KPIs) for suppliers and contracts. The application has evolved through multiple versions, enhancing user experience, automating KPI data collection, and incorporating AI-driven insights to improve supplier performance management.

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    Key Features

    • Supplier Performance Framework: Enables creation and management of supplier and contract-level KPIs using templates or custom configurations.
    • Automated KPIs (Introduced Dec 2025): Automates KPI data collection from ServiceNow tables at scheduled intervals, with configurable extraction rules and automatic fallback to manual collection, ensuring reliable and timely performance monitoring.
    • Overall Supplier Dashboard: Provides a holistic view of supplier metrics including overall scores, spend, active suppliers, and risk levels. Features KPI trend tracking, identification of top performers, and interactive filters to analyze supplier segments and action plans efficiently.
    • Gen-AI Powered Supplier Performance Summarisation (Introduced March 2026): Utilizes AI to generate structured, consistent narratives summarizing supplier health, performance trends, failing KPIs, action plans, historical context, and recommended next steps, facilitating better decision-making.
    • Action Plan Activity and Notifications: Includes an activity stream capturing all updates and chat history related to action plans for full auditability. Stakeholders receive email notifications on updates, improving communication and visibility.
    • Smart Assessments UI Improvements (June 2026): Enhancements to the Smart Assessments interface improve user experience, stabilize system behavior, and refine assessment cancellation handling to reduce errors.

    Key Outcomes

    • Improved Efficiency: Automation reduces manual KPI data handling, ensuring timely and accurate supplier performance tracking.
    • Enhanced Visibility: The overall dashboard and AI summaries provide clear, actionable insights into supplier performance and risks at scale.
    • Better User Experience: UI enhancements and streamlined workflows in Smart Assessments support smoother operations.
    • Effective Collaboration: Activity streams and email notifications keep stakeholders informed and maintain comprehensive audit trails for action plans.
    • Strategic Decision Support: AI-generated narratives and comprehensive metrics enable proactive supplier management and continuous performance improvement.

    Version history for the Supplier Relationship and Performance Management application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 10.0.0 - June 2026 (Australia)
    • New:
      • Enhanced Smart Assessments UI flow for better user experience.
      • Improved assessment cancellation handling and resolved related errors.
    • Changed:
      • Fixed previous issues and errors in Smart Assessments.
      • Upgraded the overall flow with UI enhancements.
      • Improved system stability and assessment cancellation functionality compared to the previous release.
    Version 7.0.0 - June 2026 (Zurich)
    • New:
      • Enhanced Smart Assessments UI flow for better user experience.
      • Improved assessment cancellation handling and resolved related errors.
    • Changed:
      • Fixed previous issues and errors in Smart Assessments.
      • Upgraded the overall flow with UI enhancements.
      • Improved system stability and assessment cancellation functionality compared to the previous release.
    Version 4.9.1 - June 2026
    • New:
      • Enhanced Smart Assessments UI flow for better user experience.
      • Improved assessment cancellation handling and resolved related errors.
    • Changed:
      • Fixed previous issues and errors in Smart Assessments.
      • Upgraded the overall flow with UI enhancements.
      • Improved system stability and assessment cancellation functionality compared to the previous release.
    Version 6.0.0 - March 2026 (Zurich+)
    • New:
      • Gen-AI powered supplier performance summarisation: Introduces AI-generated summary of supplier performance scores using available KPI data, validated against a strict output format to ensure consistency and provides a structured narrative covering:
        • Supplier Performance Score andTrend (Improving / Stable / Declining) based on failure count comparison across periods
        • Narrative Insight summarizing overall supplier health in simple language
        • Performance Details — failing KPIs, KPIs currently in an action plan, and at-risk KPIs approaching threshold
        • Historical Context — action plans created, targets achieved, and previous focus areas
        • Steps Ahead — recommended actions for review, monitoring, and tracking of flagged KPIs
      • Action Plan — Activity and Notifications
        • Activity Stream: The action plan page now includes an activity stream capturing all updates made to the plan, including the full chat history from agentic conversations, giving users a complete audit trail in one place.
        • Email Notifications: Stakeholders are notified via email when updates are made to an action plan, ensuring visibility without requiring manual check-ins on the record.
    Version 4.6.0 - March 2026
    • New:
      • Gen-AI powered supplier performance summarisation: Introduces AI-generated summary of supplier performance scores using available KPI data, validated against a strict output format to ensure consistency and provides a structured narrative covering:
        • Supplier Performance Score andTrend (Improving / Stable / Declining) based on failure count comparison across periods
        • Narrative Insight summarizing overall supplier health in simple language
        • Performance Details — failing KPIs, KPIs currently in an action plan, and at-risk KPIs approaching threshold
        • Historical Context — action plans created, targets achieved, and previous focus areas
        • Steps Ahead — recommended actions for review, monitoring, and tracking of flagged KPIs
      • Action Plan — Activity and Notifications
        • Activity Stream: The action plan page now includes an activity stream capturing all updates made to the plan, including the full chat history from agentic conversations, giving users a complete audit trail in one place.
        • Email Notifications: Stakeholders are notified via email when updates are made to an action plan, ensuring visibility without requiring manual check-ins on the record.
    Version 5.0.0 - December 2025
    • New:
      • Automated KPIs
        • The automated KPI collection system improves SLO performance by enabling you to seamlessly manage performance monitoring by:
          • Automated Data Collection: Pull KPI data directly from ServiceNow tables at a defined frequency
          • Configurable Conditions: Set rules to extract and aggregate data accurately
          • Exception Handling: Automatically revert to manual collection if automated processes fail
        • The Automated KPIs feature reduces manual effort, ensures timely KPI updates, and provides a reliable fallback mechanism for uninterrupted performance tracking.
      • Overall Dashboard
        • The overall supplier dashboard provides complete visibility into your supplier base. You can now gain holistic insights and manage supplier performance more effectively through:
          • Comprehensive Metrics: View overall supplier score, total spend, active suppliers, and supplier risk in one place
          • KPI Trends: Track top KPIs across all suppliers
          • Top Performers and Usage: Identify top-performing suppliers and see how many KPI templates are in use
          • Interactive Filters and Tabs: Apply filters by supplier or segment and access a dedicated tab for action plans
        • The overall supplier dashboard empowers you to monitor performance at scale, spot trends quickly, and drive strategic decisions with ease.
    Version 4.2.0 - December 2025 (Yokohama)
    • New:
      • Automated KPIs
        • The automated KPI collection system improves SLO performance. You can now seamlessly manage performance monitoring by:
          • Automated Data Collection: Pull KPI data directly from ServiceNow tables at a defined frequency
          • Configurable Conditions: Set rules to extract and aggregate data accurately
          • Exception Handling: Automatically revert to manual collection if automated processes fail
        • The automated KPIs feature reduces manual effort, ensures timely KPI updates, and provides a reliable fallback mechanism for uninterrupted performance tracking.
      • Overall Dashboard
        • The overall supplier dashboard provides complete visibility into your supplier base. You can now gain holistic insights and manage supplier performance more effectively through:
          • Comprehensive Metrics: View overall supplier score, total spend, active suppliers, and supplier risk in one place
          • KPI Trends: Track top KPIs across all suppliers
          • Top Performers and Usage: Identify top-performing suppliers and see how many KPI templates are in use
          • Interactive Filters and Tabs: Apply filters by supplier or segment and access a dedicated tab for action plans
        • The overall supplier dashboard empowers you to monitor performance at scale, spot trends quickly, and drive strategic decisions with ease.
    Version 4.0.0 - August 2025
    Fixed: Minor fixes.
    Version 3.0.0 - May 2025
    Multiple dimension KPI's: Create supplier-level and contract-level KPIs using KPI templates to measure supplier performance. Contract-level KPIs are created under supplier-level KPIs.
    Version 2.0.0 - February 2025
    • New: Ability to create KPIs for suppliers without using KPI templates
    • Fixed: Minor fixes
    Version 1.0.0 - November 2024
    Supplier performance framework to create and manage KPIs for suppliers.