Career Conversations release notes

  • Release version: Store
  • Updated June 11, 2026
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    Summary of Career Conversations Release Notes

    The Career Conversations application on the ServiceNow Store facilitates structured growth and development discussions between employees, managers, and mentors. It supports scheduling, conversation series management, and integration with Outlook/Exchange for meeting coordination. The application evolves through regular updates to enhance usability, accessibility, security, and AI capabilities, enabling organizations to foster employee development effectively.

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    Key Features

    • Conversation Scheduling and Series Management: Enhanced scheduling with predictable cadence and independent date adjustments for individual conversations within a series.
    • Outlook/Exchange Integration: Scheduling meetings directly from the Conversations app with improved visibility of available time slots across the week.
    • AI Assistance: Growth conversation preparation AI agent activated via the updated 'Plan conversation' button for guided conversation planning.
    • Mentoring Support: Added capabilities to support mentoring conversations, enabling mentees to initiate conversations with mentors.
    • Skill and Goal Tracking: Display of developing skills and skill activity insights during conversations, along with goal details when the Employee Goals application is installed.
    • Accessibility and Usability Improvements: Compliance with WCAG 2.2AA, increased zoom support, improved UI theming, and fixes for console errors and padding issues.
    • Security Enhancements: Improved ACLs and scope security for safer operations.
    • New Conversation Initiation: Employees and mentees can now initiate conversations with their managers and mentors, respectively, enhancing engagement.

    Key Outcomes for ServiceNow Customers

    • More reliable and flexible conversation scheduling that respects original series cadence without unintended shifts.
    • Streamlined meeting coordination through Outlook, improving calendar integration and reducing scheduling conflicts.
    • AI-driven support to help users prepare for growth conversations, increasing the effectiveness of these discussions.
    • Expanded support for mentoring relationships, promoting broader employee development opportunities.
    • Enhanced visibility into employee skills and goals during conversations, aiding in targeted development planning.
    • Improved accessibility and user experience ensuring compliance and usability across diverse user needs.
    • Increased security and permission control to protect sensitive conversation data and scheduling operations.

    Version history for the Career Conversations application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 3.10.0 - June 2026
    • Tested WCAG 2.2AA and 400% zoom/reflow support in core UI
    • Reviewed Non-Glide Cobalt Raven ACLs
    • Tested TinyMCE v8 Library Upgrade
    Version 3.9.0 - March 2026
    1. Enhanced the Outlook scheduling feature for a user to view available time slots for the whole 24 hour window for all days in a week
    2. The look of the 'Plan conversation' button to trigger the Growth conversation preparation AI agent was updated to the AI gradient theme
    3. A decision table was introduced to map credentials for different types of permissions (delegated/application) that are used for scheduling Outlook meetings from the Conversations app
    Version 3.8.0 - December 2025
    • The scheduling experience for conversation series in the TD Conversations app has been improved. Previously, updating the date of an individual conversation would shift all upcoming discussions in the series. With this enhancement:
      • The start date of the series is now captured during series creation.
      • Subsequent discussions are scheduled strictly based on the selected cadence and the original start date.
      • Updating the date of a single conversation no longer alters future discussions in the series.
    • These changes provide more predictable scheduling and greater flexibility when managing conversation series.
    Version 3.6.3 - October 2025

    'Plan conversation' button on the Career Conversations homepage was updated to invoke the agent 'Growth conversation preparation AI agent' instead of agentic workflow, 'Help plan growth conversations'.

    Version 3.6.2 - September 2025
    Updates to 'Edit conversation' and addition of 'Edit series' option
    Version 3.5.2 - May 2025
    • Changed:
      • Coral Theming changes
      • API's for Persona Assistant for Conversations
    Version 3.4.0 - February 2025
    • Fixed:
      • Accessibility issues
      • Review skills modal padding issues
      • Fixed console errors in Conversations when TD Core is not installed in the instance
      • Browser compliance issues
    Version 3.3.0 - November 2024
    • Surfaced developing skills in employee career conversations
    • Surfaced skill activity insights in the validation flow
    Version 3.2.0 - August 2024
    • Fixed:
      • Improved scope security
      • Various usability defects
    Version 3.1.2 - May 2024
    • New: Goals are included in the conversation details side panel when the "Employee Goals" application is installed
    • Changed:
      • Employees can now initiate conversations with their managers
      • Mentees can now initiate conversations with their mentors
    • Fixed: Various issues related to user experience
    Version 3.0.3 - February 2024
    • New
      • Added support for mentoring conversations
      • Added support for Outlook/Exchange integration to create conversation meetings
      • Added support for Suggested talking points widget for Growth Plan Check-ins
    Version 2.0.2 - January 2024
    Added fixes for empty ACLs.
    Version 2.0.1 - November 2023
    • New:
      • Quarterly patch containing fixes only.
      • Reference the linked documentation for more details on features, configurations, and other setup instructions.
    Version 2.0.0 - September 2023

    EGD Activities provides managers and employees with tools to enable employee growth and development. Activities includes EGD Discussions, a tool to help guide managers and employees prepare for and have more frequent manager/employee growth conversations.

    Version 1.0.4 - August 2023
    • New
      • Initial release of Employee Growth & Development functionality.
      • Contains Conversations application
      • Reference the linked documentation for more details on features, configurations, and other setup instructions.