Customer Service Install Base Characteristics release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the Customer Service Install Base Characteristics application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.4.0 - June 2026
    Changed: Enhanced security by strengthening ACLs on the Install Base characteristics table.
    Version 2.3.0 - March 2026
    Changed: Minor enhancements.
    Version 2.2.1 - December 2025
    Changed: Minor bug fixes
    Version 2.2.0 - November 2025
    Fixed: Minor enhancements - Added a esm_agent role to read the install base characteristics records.
    Version 2.1.0 - May 2025
    Fixed: Minor improvements.
    Version 2.0.1 - February 2025
    Install base characteristics enables customers to capture characteristics for their install bases.