---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Customer Service Install Base Characteristics release notes

# Customer Service Install Base Characteristics release notes {#ariaid-title1}

Release version: Store  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the Customer Service Install Base Characteristics application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 2.5.4 - September 2026
:   Changed: Changed the App name to Customer Install Base Characteristics

Version 2.4.0 - June 2026
:   Changed: Enhanced security by strengthening ACLs on the Install Base characteristics table.

Version 2.3.0 - March 2026
:   Changed: Minor enhancements.

Version 2.2.1 - December 2025
:   Changed: Minor bug fixes

Version 2.2.0 - November 2025
:   Fixed: Minor enhancements - Added a esm_agent role to read the install base characteristics records.

Version 2.1.0 - May 2025
:   Fixed: Minor improvements.{#store-rn-csm-cust-service-install-base-characteristics__latest-store-rn-csm-cust-service-install-base-characteristics}
{#store-rn-csm-cust-service-install-base-characteristics__latest-store-rn-csm-cust-service-install-base-characteristics}

Version 2.0.1 - February 2025
:   Install base characteristics enables customers to capture characteristics for their install bases.