EMR Help release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of EMR Help release notes

    The EMR Help application on the ServiceNow Store receives regular updates to enhance accessibility, security, subscription management, and data protection. These release notes highlight key improvements and fixes from version 1.1.1 through 5.5.0, helping customers stay informed about platform compatibility, security hardening, role refinements, and compliance with accessibility standards.

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    Key Features

    • Accessibility Enhancements: Starting with version 5.5.0, EMR Help and EMR Portal support WCAG 2.2 AA standards, including 400% zoom and reflow support. Automated accessibility checkers have been added across the bundle to ensure ongoing compliance.
    • Security and Access Control: Non-Glide ACLs have been audited and hardened. Subscription alignment updates fix access control gaps to ensure permissions match subscription entitlements. The introduction of a dedicated EMR Help Fulfiller role allows precise tracking of fulfiller entitlements, while the Requester role has been refined to limit permissions to its intended scope.
    • Encryption and PHI Data Protection: From version 3.0.0, Column Level Encryption Enterprise is leveraged through a new encryption module for better PHI data protection. The system clears specific sensitive fields to enhance data security.
    • Platform and Role Updates: Updates include true-ups to major ServiceNow releases (Zurich, Xanadu, Washington DC, Vancouver) and fixes to role assignments to improve security and functionality. Notably, granular read-only field controls were introduced to strengthen AI platform security in version 5.3.0.

    Key Outcomes

    • Improved accessibility compliance ensures EMR Help is usable by a wider audience and meets regulatory standards.
    • Enhanced security controls and role management provide tighter entitlement tracking and reduce unauthorized access risks.
    • Data encryption enhancements and PHI protections help customers meet healthcare data privacy requirements.
    • Ongoing platform alignment with ServiceNow releases ensures compatibility and leverages new features for better performance and security.
    • Customers can expect a more secure, compliant, and accessible EMR Help experience that aligns with subscription entitlements and industry best practices.

    Version history for the EMR Help application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 5.5.0 - June 2026
    • This release delivers platform-wide accessibility (WCAG 2.2 AA, 400% zoom/reflow), security-directive access-control hardening, and subscription-alignment role changes for EMR Help — including a new EMR Help Fulfiller role and a refined Requester role for tighter entitlement tracking.
    • Security and Compliance
      • EMR Help accessibility checkers: Added WCAG 2.2 AA accessibility checkers to EMR Help to support automated accessibility validation.
      • Automated WCAG 2.2 AA accessibility testing: Enabled across all Industry Verticals applications in this bundle.
      • WCAG 2.2 AA compliance and 400% zoom/reflow support: Delivered across EMR Help forms, lists, and request flows.
      • Non-Glide access control hardening: Audited and merged non-Glide ACL changes across EMR Help.
      • Subscription alignment — access control gap fixes: Fixed access control gaps in EMR Help to align permissions with subscription entitlement boundaries.
      • New EMR Help Fulfiller role: Introduced a dedicated Fulfiller role (inheriting Viewer permissions) so administrators can accurately track EMR Help fulfiller entitlements in subscription management.
      • EMR Help Requester role refinement: The EMR Help Requester role no longer inherits Service Organization Contributor or Customer Service Consumer Contributor permissions, keeping the Requester role scoped to its intended permission set.
      • EMR Portal accessibility checkers: Added WCAG 2.2 AA accessibility checkers to the EMR Portal.
    Version 5.3.0 - March 2026
    • Fixed:
      • The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform. These changes include a new “read_only_option” field with granular control levels, including “strict_read_only” and “client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. If you have custom client scripts that modify ServiceNow‑owned read‑only fields using g_form.setValue() or g_form.clearValue(), refer toFor more information about granular read-only security options, see
      • If you have the feature administrator role you can now complete tasks that were initially reserved for users with the broader administrator role.
    Version 5.1.0 - December 2025
    Fixed: Minor correction to the login page.
    Version 5.0.0 - August 2025
    Changed: True-up to Zurich release.
    Version 4.0.0 - August 2024
    New: Added minor improvements to true up to the Xanadu release.
    Version 3.0.0 - May 2024
    • Changed:
      • EMR Help has been enhanced to utilize Column Level Encryption Enterprise which consists of a new EMR Help encryption module built out of the box for new customers. Existing customers can use their existing encryption or leverage the new encryption module. The new encryption module is named sn_ind_rmt_help.emr_data and works on the same OOTB columns as encryption contexts used to for EMR Help.
      • PHI data protection has been enhanced to only clear the following question answer table fields:
        • EMR Session Information
        • Protected Health Information
    Version 2.0.0 - February 2024
    New: Added minor enhancements to true up to the Washington DC release.
    Version 1.4.0 - August 2023
    New: Add minor changes to true up to the Vancouver release.
    Version 1.3.0 - May 2023
    Minor fixes.
    Version 1.2.0 - February 2023
    Fixed: Role modifications for updated PII data security
    Version 1.1.3 - March 202
    • Fixed:
      • Formatting issues when spaces were included in a comment within an API response
      • Performance issue
    Version 1.1.1 - June 2021
    Fixed: The sn_ind_rmt_help.requester role no longer contains the sn_incident_read and sn_incident_write roles