May 15 2026 Now Assist Suite release notes

  • Release version: Store
  • Updated May 15, 2026
  • 41 minutes to read

    • Now Assist Suite version and compatibility information for the May 15 2026 release on the ServiceNow Store.

    Note: Now Assist Suite versions are cumulative. For app version updates that have been carried forward from previous releases, refer to the release notes page for the application's "Last updated" date or the ServiceNow Store app listing. See Now Assist suite versions in the Application Manager for more details.

    Suite version 29.1.20260515 - Australia Patch 1

    Note:
    Zero Touch Service Desk was removed in this version.
    Table 1. Application versions carried forward (no changes)
    App name Version number Last updated
    @servicenow/sn-ai-engagement-experience 3.1.3 2026-04-28
    Agentic Contact Center for Banking 1.0.1 2026-04-09
    Agentic Desktop 2.0.0 2026-03-12
    AI Agent Advisor 1.0.1 2026-05-05
    AI Agents for ACC 1.0.3 2026-04-09
    AI Agents for AIOps 1.8.2 2026-03-12
    AI Agents for Customer Success Management 2.7.2 2026-04-09
    AI Agents for Discovery 2.0.4 2026-04-09
    AI Agents for Domain Separation 1.0.5 2026-04-09
    AI Agents for Employee Experience 2.2.1 2026-04-09
    AI Agents for Health and Safety 1.3.1 2026-04-09
    AI Agents for ITAM 4.1.0 2026-04-09
    AI agents for Observability 5.0.4 2026-03-12
    AI Agents for Service Exchange Provider 1.0.12 2026-04-09
    AI agents for SLO 1.0.5 2026-03-12
    AI Agents for Workplace Service Delivery 3.2.0 2026-04-09
    AI Control Tower for Enterprise AI Foundation 1.0.2 2026-04-09
    AI Control Tower for Now Assist 3.1.0 2026-04-09
    AI Data Explorer 4.1.5 2026-05-05
    AI Enhanced Recommended Actions 1.0.1 2026-03-12
    AI Search RAG 6.0.1 2026-03-12
    AI Websearch 4.0.0 2026-03-12
    AI-Native IT Service Management 2.0.2 2026-04-09
    AIOps LEAP 3.2.1 2026-04-09
    Alert Assist 3.8.1 2026-03-12
    Amazon Bedrock Spoke 1.4.0 2026-03-12
    Analytics Generation 4.0.4 2026-03-12
    APO - Foundation 1.0.0 2026-04-09
    APO - Prime 1.0.0 2026-04-09
    App Engine - Prime 29.1.3 2026-04-09
    App Generation 28.3.11 2025-12-11
    App Life Cycle AI Agents 29.1.4 2026-04-09
    App Summary 28.2.6 2025-12-11
    Asset Audit Response AI Advanced 1.0.0 2026-04-09
    Assist Order Management AI Agent 1.0.1 2026-03-12
    ATF troubleshooting agent 1.0.3 2025-12-11
    Build Agent (Trial) 2.1.10 2026-04-28
    Build Agent Premium 1.1.9 2026-04-28
    Business Continuity Management Advanced 1.0.2 2026-04-09
    Business Continuity Management Foundation 1.0.3 2026-04-09
    Care Team Operations AI agent collection 1.0.3 2026-04-09
    Catalog Conversational Coverage 6.0.1 2026-03-12
    Chat Recommendation 1.6.3 2026-04-09
    Chat Summarization for Virtual Agent 1.10.5 2026-04-09
    Collaborative Work Management - Advanced 1.0.2 2026-04-09
    Complaint Case AI Agents collection 1.1.1 2026-04-09
    Configure, Price an Quote for Technology Provider - Advanced 1.0.2 2026-04-09
    Configure, Price an Quote for Technology Provider - Foundation 1.0.2 2026-04-09
    Configure, Price an Quote for Telecommunications - Advanced 1.0.2 2026-04-09
    Configure, Price an Quote for Telecommunications - Foundation 1.0.1 2026-04-09
    Configure, Price and Quote for Telecommunications, Media and Technology - Advanced 1.0.1 2026-04-09
    Configure, Price and Quote for Telecommunications, Media and Technology - Foundation 1.0.2 2026-04-09
    Contract Management Pro - Prime 1.0.5 2026-04-09
    Conversation Evaluator 3.0.1 2026-03-12
    Conversation Improvement themes 1.0.8 2026-05-05
    Conversation Insights 3.0.0 2026-03-12
    Conversational Help 2.0.3 2026-03-12
    Conversational Studio 7.1.5 2026-04-09
    Conversational subflows and actions 29.2.2 2026-04-09
    Core Business Suite 3.0.4 2026-04-09
    Core Business Suite Advanced 3.0.0 2026-04-09
    Core Business Suite Advanced for Finance 3.0.0 2026-04-09
    Core Business Suite Advanced for Health and Safety 3.0.1 2026-04-09
    Core Business Suite Advanced for Human Resources 3.0.1 2026-04-09
    Core Business Suite Advanced for Legal 3.0.0 2026-04-09
    Core Business Suite Advanced for Source to Pay 3.0.0 2026-04-09
    Core Business Suite Advanced for Workplace Services 3.0.1 2026-04-09
    Core Business Suite AI Agent 3.0.2 2026-04-09
    Core Business Suite for Finance 3.0.3 2026-04-09
    Core Business Suite for Health and Safety 3.0.3 2026-04-09
    Core Business Suite for Human Resources 3.0.3 2026-04-09
    Core Business Suite for Legal 3.0.3 2026-04-09
    Core Business Suite For Source To Pay 3.0.3 2026-04-09
    Core Business Suite For Workplace Service Delivery 3.0.3 2026-04-09
    Core Business Suite Foundation 3.0.0 2026-04-09
    Core Business Suite Foundation for Finance 3.0.0 2026-04-09
    Core Business Suite Foundation for Health and Safety 3.0.0 2026-04-09
    Core Business Suite Foundation for Human Resources 3.0.1 2026-04-09
    Core Business Suite Foundation for Legal 3.0.0 2026-04-09
    Core Business Suite Foundation for Source to Pay 3.0.0 2026-04-09
    Core Business Suite Foundation for Workplace Services 3.0.1 2026-04-09
    Core Business Suite Prime 3.0.0 2026-04-09
    Core Business Suite Prime for Finance 3.0.0 2026-04-09
    Core Business Suite Prime for Health and Safety 3.0.3 2026-04-09
    Core Business Suite Prime for Human Resources 3.0.2 2026-04-09
    Core Business Suite Prime for Legal 3.0.1 2026-04-09
    Core Business Suite Prime for Source to Pay 3.0.0 2026-04-09
    Core Business Suite Prime for Workplace Services 3.0.2 2026-04-09
    CPQ - Advanced 1.0.1 2026-04-09
    CPQ - Foundation 1.0.1 2026-04-09
    CPQ for Manufacturing Advanced 1.0.0 2026-04-09
    CPQ for Manufacturing Foundation 1.0.0 2026-04-09
    CSM - Advanced 1.0.0 2026-04-09
    CSM - Foundation 1.0.0 2026-04-09
    CSM - Prime 1.0.0 2026-04-09
    CTO Voice AI Agents 1.0.3 2026-04-09
    Custom App Record Summarization 29.1.2 2026-04-09
    Customer Service Management AI agent collection 5.1.0 2026-04-09
    Customer Service RMA AI Agents 1.0.2 2026-03-12
    Dashboard and visualization export 1.3.5 2026-01-20
    DCNAM for Telecommunications, Media and Technology - Advanced 1.0.3 2026-04-09
    DocIntel Vision AI Agent 1.0.2 2026-04-09
    Document Intelligence for Contract Management Content Pack 1.4.1 2026-03-12
    Dynamic Guidance 28.2.15 2026-04-09
    Enterprise Architecture - Advanced 1.0.0 2026-04-09
    Enterprise Architecture - Prime 1.0.0 2026-04-09
    Enterprise Asset Management Advanced 1.0.0 2026-04-09
    Enterprise Asset Management for DCNAM Advanced 1.0.0 2026-04-09
    Enterprise Asset Management for Healthcare Advanced 1.0.0 2026-04-09
    External content connectors - Now assist agent 1.0.4 2026-04-09
    Field Service Management AI agent collection 2.1.0 2026-04-09
    Financial Services Operations AI agent collection 4.0.0 2026-04-09
    Flow Designer GenAI 29.1.3 2026-03-12
    Flow Generation 29.1.2 2026-04-09
    Flow Summarization 29.1.2 2026-04-09
    Form data collector 2.0.1 2026-04-09
    FSC Common - Foundation 1.0.0 2026-04-09
    FSC Common - Prime 1.0.0 2026-04-09
    FSM - Advanced 1.0.0 2026-04-09
    FSM - Foundation 1.0.0 2026-04-09
    FSO - Advanced 1.0.0 2026-04-09
    FSO - Foundation 1.0.0 2026-04-09
    FSO - Prime 1.0.0 2026-04-09
    Generative AI Controller 13.1.2 2026-04-09
    Google Gemini Spoke 1.6.0 2026-03-12
    GRC Common GenAI 22.0.3 2026-03-12
    GRC Shared GenAI 22.2.0 2026-05-05
    Group-Action Framework 6.1.2 2026-04-09
    Hardware Asset Management - Advanced 1.0.0 2026-04-09
    HCLS - Advanced 1.0.1 2026-04-09
    HCLS - Foundation 1.0.1 2026-04-09
    HCLS - Prime 1.0.1 2026-04-09
    Health and Safety - Advanced 1.0.3 2026-04-09
    Health and Safety - Foundation 1.0.3 2026-04-09
    Health and Safety - Prime 1.0.3 2026-04-09
    HR Service Delivery AI agent collection 6.0.1 2026-04-09
    HR Talent AI Agent Collection 4.1.0 2026-04-09
    HR Voice AI Agents 2.2.1 2026-04-09
    HRSD - Advanced 1.0.5 2026-04-17
    HRSD - Prime 1.0.5 2026-04-17
    IBM watsonx Spoke 1.0.4 2025-01-30
    Industrial Cyber Security Suite Advanced 1.0.1 2026-04-09
    Industrial Cyber Security Suite Foundation 1.0.1 2026-04-09
    Industrial Cyber Security Suite Prime 1.0.1 2026-04-09
    Industrial Operations Suite Advanced 1.0.1 2026-04-09
    Industrial Operations Suite Foundation 1.0.1 2026-04-09
    Industrial Operations Suite Prime 1.0.1 2026-04-09
    Insights Clustering Utils 3.0.0 2026-05-05
    Integrated Risk Management Advanced 22.2.0 2026-05-05
    Integrated Risk Management Foundation 22.1.2 2026-04-09
    Integrated Risk Management Prime 22.2.0 2026-05-05
    IRM Compliance GenAI 22.2.0 2026-05-05
    IRM Risk GenAI 22.2.0 2026-05-05
    IT Service Management AI agent collection 7.1.2 2026-05-08
    IT Service Management AI voice agent collection 1.2.0 2026-04-09
    ITOM - Advanced 1.0.7 2026-04-09
    ITOM - Prime 1.0.3 2026-04-09
    ITOM AI Agents For Service Mapping 1.2.6 2026-03-12
    ITSM - Advanced 1.0.7 2026-05-08
    ITSM - Foundation 1.0.7 2026-05-08
    ITSM - Prime 1.0.8 2026-05-08
    ITSM Admin Experience 2.0.2 2026-04-09
    Knowledge Center 31.8.1 2026-04-09
    Knowledge Graph 7.1.2 2026-04-09
    Legal Service Delivery - Prime 1.0.4 2026-04-09
    List AI Experience 2.0.8 2026-03-12
    Manage Invoice Operations 1.0.2 2026-04-09
    Manage Order Operations 1.0.4 2026-04-09
    Manufacturing Commercial Operations Advanced 1.0.2 2026-04-09
    Manufacturing Commercial Operations AI agents collection 2.1.2 2026-04-09
    Manufacturing Commercial Operations Foundation 1.0.2 2026-04-09
    Manufacturing Commercial Operations Prime 1.0.2 2026-04-09
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    Microsoft Azure OpenAI Generative AI Spoke 3.11.0 2026-05-05
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.4.8 2026-04-09
    Model Context Protocol Client 2.1.0 2026-03-12
    Model Context Protocol Server 1.3.1 2026-04-09
    Notifications Email Agents 2.0.1 2026-04-09
    Now Assist Admin Console 9.0.5 2026-04-09
    Now Assist Agents for requestor 3.3.0 2026-04-09
    Now Assist AI Agents 7.2.11 2026-05-05
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 29.0.7 2025-12-11
    Now Assist Analytics 4.1.3 2026-04-09
    Now Assist context menu 3.5.1 2026-05-05
    Now Assist Data Kit 7.1.2 2026-04-09
    Now Assist for Accounts Payable Operations (APO) 7.1.0 2026-04-09
    Now Assist for Advanced Work Assignment (AWA) 1.0.1 2026-03-12
    Now Assist for App Engine 29.1.2 2026-04-09
    Now Assist for Automation Center 1.1.2 2026-04-09
    Now Assist for Care Team Operations 1.0.4 2026-04-09
    Now Assist for code generation 28.5.19 2026-04-09
    Now Assist for Collaborative Work Management (CWM) 5.0.3 2026-04-09
    Now Assist for Complaint Case (CSM) 2.1.1 2026-04-09
    Now Assist for Configuration Management Database (CMDB) 3.2.1 2026-04-09
    Now Assist for Contract Analysis 1.0.8 2026-05-05
    Now Assist For Core Business Suite 3.0.2 2026-04-09
    Now Assist for CPQ 1.0.3 2026-04-09
    Now Assist for Creator 29.1.2 2026-04-09
    Now Assist for Customer Service Management (CSM) 12.1.2 2026-04-23
    Now Assist for Digital End-user Experience (DEX) 4.2.2 2026-05-08
    Now Assist for Employee Center Pro 1.1.9 2025-12-11
    Now Assist for Employee Experience 4.1.1 2026-04-09
    Now Assist for Enterprise Architecture (EA) 7.2.0 2026-04-09
    Now Assist for Enterprise Asset Management 1.0.1 2026-04-09
    Now Assist for Field Service Management (FSM) 9.1.0 2026-04-09
    Now Assist for Financial Services Operations (FSO) 3.0.0 2026-04-09
    Now Assist for FSC Common 6.1.0 2026-04-09
    Now Assist for Hardware Asset Management 4.1.0 2026-04-09
    Now Assist for Health and Safety 1.3.1 2026-04-09
    Now Assist for HLA 1.0.1 2026-03-12
    Now Assist for HR Service Delivery (HRSD) 13.1.3 2026-04-09
    Now Assist for HRSD - Foundation 1.0.5 2026-04-17
    Now Assist for Impact 3.1.3 2026-04-09
    Now Assist for IRM 22.2.0 2026-05-05
    Now Assist for IT Operations Management (ITOM) 2.6.9 2026-04-09
    Now Assist for IT Service Management (ITSM) 13.1.2 2026-05-08
    Now Assist for Legal Service Delivery 1.6.5 2026-04-09
    Now Assist for Manufacturing Commercial Operations (MCO) 2.1.2 2026-04-09
    Now Assist for Operational Sustainability 22.0.2 2026-03-12
    Now Assist for Order Management 2.0.7 2026-04-09
    Now Assist for OTSM 3.1.2 2026-03-12
    Now Assist for Platform 11.1.0 2026-04-09
    Now Assist for Platform Advanced 1.0.0 2026-04-09
    Now Assist for Platform for Requestor 2.0.6 2025-12-11
    Now Assist for Platform Foundation 1.0.0 2026-04-09
    Now Assist for Platform Prime 1.0.0 2026-04-09
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 22.2.0 2026-05-05
    Now Assist for Process Mining 3.0.6 2026-03-12
    Now Assist for Prompt Assistance 4.0.3 2026-04-09
    Now Assist for Public Sector Digital Services (PSDS) 2.1.1 2026-04-09
    Now Assist for Purchase Order Management (POM) 1.1.0 2026-04-09
    Now Assist for RPA Hub 5.0.2 2025-12-11
    Now Assist for RSM 1.4.0 2026-04-09
    Now Assist for Sales and Order Management for Telecommunications 2.0.7 2026-04-09
    Now Assist for Sales Force Automation (SFA) 1.1.1 2026-04-09
    Now Assist for Security Incident Response (SIR) 6.0.1 2026-05-05
    Now Assist for Security Incident Response integrations 1.1.1 2026-01-20
    Now Assist for Service Exchange 1.0.12 2026-04-09
    Now Assist for Setup 2.0.7 2026-04-09
    Now Assist for Setup Core 1.0.6 2026-04-09
    Now Assist for Software Asset Management (SAM) 7.0.0 2026-04-09
    Now Assist for Sourcing and Procurement Operations (SPO) 9.1.0 2026-04-09
    Now Assist for Spoke Generation 1.5.12 2026-03-12
    Now Assist for Strategic Portfolio Management (SPM) 9.1.0 2026-04-09
    Now Assist for Supplier Lifecycle Operations (SLO) 7.1.0 2026-04-09
    Now Assist for Talent 1.7.0 2026-04-09
    Now Assist for Telecommunications 1.1.5 2026-04-09
    Now Assist for Telecommunications, Media and Technology (TMT) 6.0.6 2026-04-09
    Now Assist for Third-Party Risk Management 22.0.9 2026-04-09
    Now Assist for Vault 2.0.0 2026-04-09
    Now Assist for Voice 4.1.2 2026-04-09
    Now Assist for Vulnerability Response 4.1.2 2026-04-09
    Now Assist for WDF 2.0.7 2026-05-05
    Now Assist for Workplace Service Delivery (WSD) 1.1.8 2026-03-12
    Now Assist for Zero Copy Connector 1.0.9 2025-12-11
    Now Assist in AI Search 16.1.3 2026-04-09
    Now Assist in Catalog Builder 7.1.0 2026-04-09
    Now Assist in Catalog item forms 1.2.5 2025-12-11
    Now Assist in Contract Management 2.1.3 2026-04-09
    Now Assist in Conversational Catalog Request 6.0.2 2026-03-12
    Now Assist in Document Intelligence 6.0.10 2026-04-09
    Now Assist in Document Management 2.0.5 2025-12-11
    Now Assist in Knowledge Management 30.8.0 2026-04-09
    Now Assist in Standard Ticket Page 1.0.6 2025-12-11
    Now Assist in Virtual Agent 17.0.12 2026-04-09
    Now Assist in Virtual Agent Configurations 12.0.2 2026-04-09
    Now Assist Platform Skills 2.4.3 2026-03-12
    Now Assist Skill Discovery and Execution 9.1.9 2026-04-09
    Now Assist Skill Kit 8.1.3 2026-04-09
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    Operational Sustainability Management Advanced 22.0.1 2026-04-09
    OT Asset Management Advanced 1.0.0 2026-04-09
    OT Manager Foundation 3.3.1 2026-04-09
    OTSM Advanced 1.0.1 2026-04-09
    OTSM Foundation 1.0.1 2026-04-09
    OTSM Prime 1.0.1 2026-04-09
    Platform AI Agents and Skills 12.1.8 2026-04-09
    POM - Foundation 1.0.0 2026-04-09
    POM - Prime 1.0.0 2026-04-09
    Privacy Management Advanced 22.2.0 2026-05-05
    prompt-management 1.0.11 2026-03-12
    PSDS - Advanced 1.0.1 2026-04-09
    PSDS - Foundation 1.0.1 2026-04-09
    PSDS - Prime 1.0.1 2026-04-09
    Public Sector Digital Services AI Agent Collection 1.1.1 2026-04-09
    Query Generation 5.1.1 2026-04-09
    Query Orchestrator 1.0.0 2026-04-09
    RAG for code generation 1.1.8 2026-03-12
    Recommendation template 22.0.1 2026-03-12
    RSM - Advanced 1.0.0 2026-04-09
    RSM - Foundation 1.0.0 2026-04-09
    RSM - Prime 1.0.0 2026-04-09
    RSM AI agent collection 1.4.0 2026-04-09
    Sales and Order Management for Technology Provider - Advanced 1.0.2 2026-04-09
    Sales and Order Management for Technology Provider - Prime 1.0.2 2026-04-09
    Sales and Order Management for Telecommunications - Advanced 1.0.5 2026-04-09
    Sales and Order Management for Telecommunications - Prime 1.0.5 2026-04-09
    Sales and Order Management for Telecommunications, Media and Technology - Advanced 1.0.1 2026-04-09
    Sales and Order Management for Telecommunications, Media and Technology - Prime 1.0.1 2026-04-09
    Sales Development AI Agents 1.0.7 2025-12-11
    Screen Summarization 1.0.10 2026-04-09
    Security Incident Response - Advanced 1.0.4 2026-05-05
    Security Incident Response - Foundation 1.0.4 2026-05-05
    Security Incident Response - Prime 1.0.4 2026-05-05
    Service Exchange - Advanced 1.0.1 2026-04-09
    Service Exchange - Foundation 1.0.1 2026-04-09
    Service Exchange - Prime 1.0.1 2026-04-09
    ServiceNow AI Lens 4.0.0 2026-03-12
    SLO - Foundation 1.0.0 2026-04-09
    SLO - Prime 1.0.0 2026-04-09
    Software Asset Management AI Advanced 1.0.4 2026-04-09
    Software Asset Management AI Prime 1.0.4 2026-04-09
    SOM - Advanced 1.0.1 2026-04-09
    SOM - Prime 1.0.1 2026-04-09
    SOM for Manufacturing Advanced 1.0.0 2026-04-09
    SOM for Manufacturing Prime 1.0.0 2026-04-09
    SPO - Foundation 1.0.0 2026-04-09
    SPO - Prime 1.0.0 2026-04-09
    Strategic Portfolio Management - Advanced 1.0.2 2026-04-09
    Strategic Portfolio Management - Prime 1.0.4 2026-04-09
    Summarization for Order Management 2.0.1 2026-03-12
    Summarization for Quote Management 1.1.0 2026-04-09
    Technology Advanced 1.0.3 2026-04-09
    Technology Foundation 1.0.3 2026-04-09
    Technology Prime 1.0.3 2026-04-09
    Telecommunications Advanced 1.0.4 2026-04-09
    Telecommunications Foundation 1.0.4 2026-04-09
    Telecommunications Media and Technology AI agent collection 5.1.3 2026-04-09
    Telecommunications Prime 1.0.4 2026-04-09
    Telecommunications, Media and Technology - Advanced 1.0.2 2026-04-09
    Telecommunications, Media and Technology - Foundation 1.0.3 2026-04-09
    Telecommunications, Media and Technology - Prime 1.0.2 2026-04-09
    Test Generation 4.0.11 2025-12-11
    Theme Builder AI 1.0.4 2026-03-12
    Third-party Risk Management Advanced 22.0.1 2026-04-09
    TNI and DCNAM AI Content Collection 1.0.0 2026-04-09
    TNI for Telecommunications, Media and Technology - Advanced 1.0.3 2026-04-09
    TSOM for Telecommunications, Media and Technology - Advanced 1.0.3 2026-04-09
    TSOM for Telecommunications, Media and Technology - Prime 1.0.3 2026-04-09
    UI Generation 29.1.2 2026-03-12
    Universal Request AI agent collection 1.0.7 2026-04-09
    USEM - Advanced 1.0.2 2026-04-09
    USEM - Foundation 1.0.2 2026-04-09
    USEM - Prime 1.0.3 2026-04-09
    Voice input for Now Assist 1.3.13 2025-12-11
    WSD - Advanced 1.0.1 2026-04-09
    WSD - Foundation 1.0.1 2026-04-09
    WSD - Prime 1.0.1 2026-04-09
    Zero Copy Connector Hub 3.0.1 2026-03-12

    Suite version 29.2.20260515 - Australia Patch 2

    Note:
    Zero Touch Service Desk and ITSM MCP Server were removed in this version.
    Table 2. New or updated applications
    App name Version number Release notes
    AIOps LEAP 3.3.1 Fixed: LEAP installs and upgrades no longer slow down on large instances; role configuration now runs silently in the background eliminating the performance impact.
    ITSM - Advanced 1.1.6
    • New:
      • Incident Assist Agentic Workflow - New conversational experience for incident investigation. Incident Assist is capable of answering context-based queries by accessing multiple related tables (incident, change, problem, SLA, CI, outage) through NAP
      • Activity Response Generation for Requests - Activity response generation skills now available for Requests and Requested Items in both Core UI and Service Operations Workspace
      • Zoom Call Diagnostics (DEX Integration) - Diagnose and resolve Zoom call quality issues with device-level root cause analysis and suggested resolutions
      • Device Boot Time Monitoring - Monitor device boot time and use Now Assist to quickly diagnose startup delays with actionable resolutions
      • DEX Issue Diagnosis Agentic Workflow - Integration of Zoom call diagnostics in the agentic workflow to enable service desk agents to diagnose Zoom call quality issues.
    • Changed:
      • Change Request Risk Explanation - Skill configuration moved to NASK
      • Change Request Summarization - Skill configuration moved to NASK
    ITSM - Foundation 1.1.6
    • New:
      • Incident Assist Agentic Workflow - New conversational experience for incident investigation. Incident Assist is capable of answering context-based queries by accessing multiple related tables (incident, change, problem, SLA, CI, outage) through NAP
      • Generate summaries of Request Management records - Summarization skills for Requests, Requested Items, and Catalog tasks in both Core UI and Service Operations Workspace
      • Activity Response Generation for Requests - Activity response generation skills for Requests and Requested Items in both Core UI and Service Operations Workspace
    ITSM - Prime 1.1.6
    • New
      • For L1 Service Desk AI Specialist
        • Give admins tighter control over how incidents are understood and handled by the L1 SDS. Teams can now tailor which incident fields are classified, such as category, assignment group, or configuration item, so AI-driven triage aligns more closely with their data model and operational standards. This helps improve classification relevance and downstream routing accuracy. This capability is available with the L1 SDS installed.
        • Reduce manual rework when AI cannot fully resolve an incident. Service Desk Managers can define a fallback assignment group so unresolved incidents are automatically routed to the right team, ensuring faster handoff and fewer stalled tickets. This capability is available with the L1 SDS installed.
        • Close the loop on stalled conversations and keep queues clean. Incidents placed On Hold while waiting for a requester's response will now automatically resolve after 2 days of inactivity, helping teams reduce backlog noise and focus on active work. This scheduled behavior activates with the L1 SDS installed.
        • Improve confidence in configuration item predictions. A new configurable confidence threshold allows teams to fine-tune how aggressively the AI predicts CIs, balancing automation with accuracy based on their environment and data quality. This capability is available with the L1 SDS installed.
        • Gain clearer visibility into AI performance. Updated dashboard metrics give Service Desk Managers better insight into how the L1 Service Desk AI Specialist is performing, supporting data-driven tuning and ongoing optimization. This capability is available with the L1 SDS installed
      • Incident Assist Agentic Workflow - New conversational experience for incident investigation. Incident Assist is capable of answering context-based queries by accessing multiple related tables (incident, change, problem, SLA, CI, outage) through NAP
      • Activity Response Generation for Requests - Activity response generation skills now available for Requests and Requested Items in both Core UI and Service Operations Workspace
      • Zoom Call Diagnostics (DEX Integration) - Diagnose and resolve Zoom call quality issues with device-level root cause analysis and suggested resolutions
      • Device Boot Time Monitoring - Monitor device boot time and use Now Assist to quickly diagnose startup delays with actionable resolutions
      • DEX Issue Diagnosis and Resolution Agentic Workflow - Integration of Zoom call diagnostics in the agentic workflow to enable service desk agents to diagnose Zoom call quality issues.
    • Changed
      • Change Request Risk Explanation - Skill configuration moved to NASK
      • Change Request Summarization - Skill configuration moved to NASK
      • SDS Avatar Update - Updated to align with design standards for a more cohesive visual presence across configuration pages and incident records.
    Now Assist for IT Service Management (ITSM) 14.0.6 The ITSM MCP Server is now available as a standalone application, decoupled from the Now Assist for ITSM bundle to provide greater deployment flexibility.
    Table 3. Application versions carried forward (no changes)
    App name Version number Last updated
    @servicenow/sn-ai-engagement-experience 3.2.6 2026-05-05
    Agentic Contact Center for Banking 1.1.0 2026-05-05
    AI Agent Advisor 1.0.1 2026-05-05
    AI Agents for ACC 1.0.3 2026-04-09
    AI Agents for AIOps 1.8.5 2026-05-05
    AI Agents for Customer Success Management 2.7.2 2026-04-09
    AI Agents for Discovery 2.0.4 2026-04-09
    AI Agents for Domain Separation 1.0.5 2026-04-09
    AI Agents for Employee Experience 2.3.0 2026-05-05
    AI Agents for Health and Safety 1.3.2 2026-05-05
    AI Agents for ITAM 4.1.0 2026-04-09
    AI agents for Observability 5.0.4 2026-03-12
    AI Agents for Service Exchange Provider 1.0.12 2026-04-09
    AI agents for SLO 1.0.7 2026-05-05
    AI Agents for Workplace Service Delivery 3.2.0 2026-04-09
    AI Control Tower for Enterprise AI Foundation 1.0.2 2026-04-09
    AI Control Tower for Now Assist 3.2.2 2026-05-05
    AI Dashboard Insights 1.0.6 2026-05-05
    AI Data Explorer 4.1.5 2026-05-05
    AI Desktop Actions 3.0.1 2026-05-05
    AI Enhanced Recommended Actions 1.0.2 2026-05-05
    AI Search RAG 6.0.1 2026-03-12
    AI Websearch 4.0.0 2026-03-12
    Alert Assist 3.9.1 2026-05-05
    Amazon Bedrock Spoke 1.4.0 2026-03-12
    Analytics Generation 4.0.4 2026-03-12
    APO - Foundation 1.1.0 2026-05-05
    APO - Prime 1.1.0 2026-05-05
    App Engine - Prime 29.1.3 2026-04-09
    App Generation 28.3.11 2025-12-11
    App Life Cycle AI Agents 29.2.0 2026-05-05
    App Summary 29.2.1 2026-05-05
    Asset Audit Response AI Advanced 1.0.0 2026-04-09
    Assist Order Management AI Agent 1.0.1 2026-03-12
    ATF troubleshooting agent 1.0.3 2025-12-11
    Build Agent Premium 1.2.6 2026-05-05
    Business Continuity Management Advanced 1.0.2 2026-04-09
    Business Continuity Management Foundation 1.0.3 2026-04-09
    Care Team Operations AI agent collection 2.0.1 2026-05-05
    Catalog Conversational Coverage 6.0.2 2026-05-05
    Chat Recommendation 1.6.3 2026-04-09
    Chat Summarization for Virtual Agent 1.10.5 2026-04-09
    Collaborative Work Management - Advanced 1.0.2 2026-04-09
    Complaint Case AI Agents collection 1.1.1 2026-04-09
    Configure, Price an Quote for Technology Provider - Advanced 1.0.2 2026-04-09
    Configure, Price an Quote for Technology Provider - Foundation 1.0.2 2026-04-09
    Configure, Price an Quote for Telecommunications - Advanced 1.0.2 2026-04-09
    Configure, Price an Quote for Telecommunications - Foundation 1.0.1 2026-04-09
    Configure, Price and Quote for Telecommunications, Media and Technology - Advanced 1.0.1 2026-04-09
    Configure, Price and Quote for Telecommunications, Media and Technology - Foundation 1.0.2 2026-04-09
    Contract Management Pro - Prime 1.0.7 2026-05-05
    Conversation Evaluator 3.0.1 2026-03-12
    Conversation Improvement themes 1.0.8 2026-05-05
    Conversation Insights 3.0.0 2026-03-12
    Conversational Help 2.0.3 2026-03-12
    Conversational Studio 8.0.1 2026-05-05
    Conversational subflows and actions 29.2.2 2026-04-09
    Core Business Suite 3.0.4 2026-04-09
    Core Business Suite Advanced 3.0.0 2026-04-09
    Core Business Suite Advanced for Finance 3.0.0 2026-04-09
    Core Business Suite Advanced for Health and Safety 3.0.1 2026-04-09
    Core Business Suite Advanced for Human Resources 3.0.1 2026-04-09
    Core Business Suite Advanced for Legal 3.0.0 2026-04-09
    Core Business Suite Advanced for Source to Pay 3.0.0 2026-04-09
    Core Business Suite Advanced for Workplace Services 3.0.1 2026-04-09
    Core Business Suite AI Agent 3.0.2 2026-04-09
    Core Business Suite for Finance 3.0.3 2026-04-09
    Core Business Suite for Health and Safety 3.0.3 2026-04-09
    Core Business Suite for Human Resources 3.0.3 2026-04-09
    Core Business Suite for Legal 3.0.3 2026-04-09
    Core Business Suite For Source To Pay 3.0.3 2026-04-09
    Core Business Suite For Workplace Service Delivery 3.0.3 2026-04-09
    Core Business Suite Foundation 3.0.0 2026-04-09
    Core Business Suite Foundation for Finance 3.0.0 2026-04-09
    Core Business Suite Foundation for Health and Safety 3.0.0 2026-04-09
    Core Business Suite Foundation for Human Resources 3.0.1 2026-04-09
    Core Business Suite Foundation for Legal 3.0.0 2026-04-09
    Core Business Suite Foundation for Source to Pay 3.0.0 2026-04-09
    Core Business Suite Foundation for Workplace Services 3.0.1 2026-04-09
    Core Business Suite Prime 3.0.0 2026-04-09
    Core Business Suite Prime for Finance 3.0.0 2026-04-09
    Core Business Suite Prime for Health and Safety 3.0.3 2026-04-09
    Core Business Suite Prime for Human Resources 3.0.2 2026-04-09
    Core Business Suite Prime for Legal 3.0.1 2026-04-09
    Core Business Suite Prime for Source to Pay 3.0.0 2026-04-09
    Core Business Suite Prime for Workplace Services 3.0.2 2026-04-09
    CPQ - Advanced 1.0.1 2026-04-09
    CPQ - Foundation 1.0.1 2026-04-09
    CPQ for Manufacturing Advanced 1.0.0 2026-04-09
    CPQ for Manufacturing Foundation 1.0.0 2026-04-09
    CSM - Advanced 1.0.0 2026-04-09
    CSM - Foundation 1.0.0 2026-04-09
    CSM - Prime 1.0.0 2026-04-09
    CTO Voice AI Agents 2.0.1 2026-05-05
    Custom App Record Summarization 29.1.2 2026-04-09
    Customer Service Management AI agent collection 5.1.5 2026-05-05
    Customer Service RMA AI Agents 1.0.2 2026-03-12
    Dashboard and visualization export 1.3.5 2026-01-20
    DCNAM for Telecommunications, Media and Technology - Advanced 1.0.3 2026-04-09
    DocIntel Vision AI Agent 1.0.2 2026-04-09
    Document Intelligence for Contract Management Content Pack 1.4.1 2026-03-12
    Dynamic Guidance 28.3.1 2026-05-05
    Enterprise Architecture - Advanced 1.0.0 2026-04-09
    Enterprise Architecture - Prime 1.0.0 2026-04-09
    Enterprise Asset Management Advanced 1.0.0 2026-04-09
    Enterprise Asset Management for DCNAM Advanced 1.0.0 2026-04-09
    Enterprise Asset Management for Healthcare Advanced 1.0.0 2026-04-09
    External content connectors - Now assist agent 1.0.4 2026-04-09
    Field Service Management AI agent collection 2.1.0 2026-04-09
    Financial Services Operations AI agent collection 4.0.0 2026-04-09
    Flow Designer GenAI 29.1.3 2026-03-12
    Flow Generation 29.1.2 2026-04-09
    Flow Summarization 29.1.2 2026-04-09
    Form data collector 2.0.1 2026-04-09
    FSC Common - Foundation 1.1.0 2026-05-05
    FSC Common - Prime 1.1.0 2026-05-05
    FSM - Advanced 1.0.0 2026-04-09
    FSM - Foundation 1.0.0 2026-04-09
    FSO - Advanced 1.0.0 2026-04-09
    FSO - Foundation 1.0.0 2026-04-09
    FSO - Prime 1.0.0 2026-04-09
    Generative AI Controller 13.2.2 2026-05-05
    Google Gemini Spoke 1.6.0 2026-03-12
    GRC Common GenAI 22.0.3 2026-03-12
    GRC Shared GenAI 22.2.0 2026-05-05
    Group-Action Framework 6.1.2 2026-04-09
    Hardware Asset Management - Advanced 1.0.0 2026-04-09
    HCLS - Advanced 2.0.1 2026-05-05
    HCLS - Foundation 2.0.1 2026-05-05
    HCLS - Prime 2.0.1 2026-05-05
    Health and Safety - Advanced 1.0.4 2026-05-05
    Health and Safety - Foundation 1.0.4 2026-05-05
    Health and Safety - Prime 1.0.4 2026-05-05
    HR Service Delivery AI agent collection 6.1.3 2026-05-05
    HR Talent AI Agent Collection 4.1.0 2026-04-09
    HR Voice AI Agents 2.3.4 2026-05-05
    HRSD - Advanced 1.0.5 2026-04-17
    HRSD - Prime 1.0.5 2026-04-17
    IBM watsonx Spoke 1.0.4 2025-01-30
    ICW - Foundation 1.0.3 2026-05-05
    Industrial Cyber Security Suite Advanced 1.0.1 2026-04-09
    Industrial Cyber Security Suite Foundation 1.0.1 2026-04-09
    Industrial Cyber Security Suite Prime 1.0.1 2026-04-09
    Industrial Operations Suite Advanced 1.0.1 2026-04-09
    Industrial Operations Suite Foundation 1.0.1 2026-04-09
    Industrial Operations Suite Prime 1.0.1 2026-04-09
    Insights Clustering Utils 3.0.0 2026-05-05
    Integrated Risk Management Advanced 22.2.0 2026-05-05
    Integrated Risk Management Foundation 22.1.2 2026-04-09
    Integrated Risk Management Prime 22.2.0 2026-05-05
    IRM Compliance GenAI 22.2.0 2026-05-05
    IRM Risk GenAI 22.2.0 2026-05-05
    IT Service Management 2.1.0 2026-05-05
    IT Service Management AI agent collection 8.0.3 2026-05-08
    IT Service Management AI voice agent collection 1.2.0 2026-04-09
    ITOM - Advanced 1.0.8 2026-05-05
    ITOM - Prime 1.0.4 2026-05-05
    ITOM AI Agents For Service Mapping 1.3.1 2026-05-05
    ITOM Configuration Console 28.0.3 2026-05-05
    ITSM Admin Experience 2.1.0 2026-05-05
    Knowledge Center 31.9.9 2026-05-05
    Knowledge Graph 7.2.1 2026-05-05
    Legal Service Delivery - Prime 1.0.8 2026-05-05
    List AI Experience 2.0.8 2026-03-12
    Manage Invoice Operations 1.0.2 2026-04-09
    Manage Order Operations 1.0.4 2026-04-09
    Manufacturing Commercial Operations Advanced 1.0.2 2026-04-09
    Manufacturing Commercial Operations AI agents collection 2.1.2 2026-04-09
    Manufacturing Commercial Operations Foundation 1.0.2 2026-04-09
    Manufacturing Commercial Operations Prime 1.0.2 2026-04-09
    Metadata Search 1.0.11 2026-05-05
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    Microsoft Azure OpenAI Generative AI Spoke 3.11.0 2026-05-05
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.4.8 2026-04-09
    Model Context Protocol Client 2.1.0 2026-03-12
    Model Context Protocol Server 1.4.2 2026-05-05
    Notifications Email Agents 2.0.4 2026-05-05
    Now Assist Admin Console 9.1.8 2026-05-05
    Now Assist Agents for requestor 3.4.1 2026-05-05
    Now Assist AI Agents 7.2.11 2026-05-05
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 30.0.6 2026-05-05
    Now Assist Analytics 4.1.7 2026-05-05
    Now Assist Center 3.0.5 2026-05-05
    Now Assist context menu 3.5.1 2026-05-05
    Now Assist Data Kit 7.2.3 2026-05-05
    Now Assist for Accounts Payable Operations (APO) 7.2.1 2026-05-05
    Now Assist for Advanced Work Assignment (AWA) 1.0.1 2026-03-12
    Now Assist for App Engine 29.1.2 2026-04-09
    Now Assist for Automation Center 1.1.2 2026-04-09
    Now Assist for Care Team Operations 2.0.1 2026-05-05
    Now Assist for code generation 28.5.19 2026-04-09
    Now Assist for Collaborative Work Management (CWM) 5.0.3 2026-04-09
    Now Assist for Complaint Case (CSM) 2.1.1 2026-04-09
    Now Assist for Configuration Management Database (CMDB) 3.6.0 2026-05-05
    Now Assist for Contract Analysis 1.0.8 2026-05-05
    Now Assist For Core Business Suite 3.0.2 2026-04-09
    Now Assist for CPQ 1.0.3 2026-04-09
    Now Assist for Creator 29.2.2 2026-05-05
    Now Assist for Customer Service Management (CSM) 12.2.0 2026-05-05
    Now Assist for Digital End-user Experience (DEX) 4.2.2 2026-05-08
    Now Assist for Employee Center Pro 1.1.9 2025-12-11
    Now Assist for Employee Experience 4.2.0 2026-05-05
    Now Assist for Enterprise Architecture (EA) 7.2.0 2026-04-09
    Now Assist for Enterprise Asset Management 1.0.1 2026-04-09
    Now Assist for Field Service Management (FSM) 9.1.0 2026-04-09
    Now Assist for Financial Services Operations (FSO) 3.1.0 2026-05-05
    Now Assist for FSC Common 6.2.1 2026-05-05
    Now Assist for Hardware Asset Management 4.1.0 2026-04-09
    Now Assist for Health and Safety 1.3.2 2026-05-05
    Now Assist for HLA 1.0.1 2026-03-12
    Now Assist for HR Service Delivery (HRSD) 13.1.5 2026-05-05
    Now Assist for HRSD - Foundation 1.0.5 2026-04-17
    Now Assist for ICW 1.0.0 2026-05-05
    Now Assist for Impact 3.1.3 2026-04-09
    Now Assist for IRM 22.2.0 2026-05-05
    Now Assist for IT Operations Management (ITOM) 2.6.12 2026-05-05
    Now Assist for Legal Service Delivery 1.7.7 2026-05-05
    Now Assist for Manufacturing Commercial Operations (MCO) 2.1.2 2026-04-09
    Now Assist for Operational Sustainability 22.0.2 2026-03-12
    Now Assist for Order Management 2.1.0 2026-05-05
    Now Assist for OTSM 3.1.2 2026-03-12
    Now Assist for Platform 11.2.0 2026-05-05
    Now Assist for Platform Advanced 1.1.0 2026-05-05
    Now Assist for Platform for Requestor 3.1.0 2026-05-05
    Now Assist for Platform Foundation 1.1.0 2026-05-05
    Now Assist for Platform Prime 1.1.0 2026-05-05
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 22.2.0 2026-05-05
    Now Assist for Process Mining 3.0.12 2026-05-05
    Now Assist for Prompt Assistance 4.1.4 2026-05-05
    Now Assist for Public Sector Digital Services (PSDS) 2.1.1 2026-04-09
    Now Assist for Purchase Order Management (POM) 1.1.0 2026-04-09
    Now Assist for RPA Hub 5.0.2 2025-12-11
    Now Assist for RSM 1.4.0 2026-04-09
    Now Assist for Sales and Order Management for Telecommunications 2.0.7 2026-04-09
    Now Assist for Sales Force Automation (SFA) 1.1.1 2026-04-09
    Now Assist for Security Incident Response (SIR) 6.0.1 2026-05-05
    Now Assist for Security Incident Response integrations 1.1.1 2026-01-20
    Now Assist for Service Exchange 1.0.12 2026-04-09
    Now Assist for Setup 2.1.2 2026-05-05
    Now Assist for Setup Core 1.1.2 2026-05-05
    Now Assist for Software Asset Management (SAM) 7.0.0 2026-04-09
    Now Assist for Sourcing and Procurement Operations (SPO) 9.2.2 2026-05-05
    Now Assist for Spoke Generation 1.5.12 2026-03-12
    Now Assist for Strategic Portfolio Management (SPM) 9.4.0 2026-05-05
    Now Assist for Supplier Lifecycle Operations (SLO) 7.2.2 2026-05-05
    Now Assist for Talent 1.7.0 2026-04-09
    Now Assist for Telecommunications 1.1.5 2026-04-09
    Now Assist for Telecommunications, Media and Technology (TMT) 6.0.6 2026-04-09
    Now Assist for Third-Party Risk Management 22.0.9 2026-04-09
    Now Assist for Vault 2.0.0 2026-04-09
    Now Assist for Voice 4.2.3 2026-05-05
    Now Assist for Vulnerability Response 4.1.2 2026-04-09
    Now Assist for WDF 2.0.7 2026-05-05
    Now Assist for Workplace Service Delivery (WSD) 1.1.8 2026-03-12
    Now Assist for Zero Copy Connector 2.0.0 2026-05-05
    Now Assist in AI Search 16.1.3 2026-04-09
    Now Assist in Catalog Builder 7.1.2 2026-05-05
    Now Assist in Catalog item forms 1.3.2 2026-05-05
    Now Assist in Contract Management 2.1.10 2026-05-05
    Now Assist in Conversational Catalog Request 7.0.2 2026-05-05
    Now Assist in Document Intelligence 6.0.12 2026-05-05
    Now Assist in Document Management 2.0.5 2025-12-11
    Now Assist in Knowledge Management 30.9.2 2026-05-05
    Now Assist in Standard Ticket Page 1.0.9 2026-05-05
    Now Assist in Virtual Agent 18.0.11 2026-05-08
    Now Assist in Virtual Agent Configurations 12.0.2 2026-04-09
    Now Assist Platform Skills 2.4.3 2026-03-12
    Now Assist Service Quality 1.0.2 2026-05-05
    Now Assist Skill Discovery and Execution 10.0.4 2026-05-05
    Now Assist Skill Kit 8.2.9 2026-05-05
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    Operational Sustainability Management Advanced 22.0.1 2026-04-09
    OT Asset Management Advanced 1.0.0 2026-04-09
    OT Manager Foundation 3.3.1 2026-04-09
    OTSM Advanced 1.0.1 2026-04-09
    OTSM Foundation 1.0.1 2026-04-09
    OTSM Prime 1.0.1 2026-04-09
    Platform AI Agents and Skills 12.2.7 2026-05-05
    POM - Foundation 1.0.0 2026-04-09
    POM - Prime 1.0.0 2026-04-09
    Privacy Management Advanced 22.2.0 2026-05-05
    prompt-management 1.0.11 2026-03-12
    PSDS - Advanced 1.0.1 2026-04-09
    PSDS - Foundation 1.0.1 2026-04-09
    PSDS - Prime 1.0.1 2026-04-09
    Public Sector Digital Services AI Agent Collection 1.1.1 2026-04-09
    Query Generation 5.2.0 2026-05-05
    Query Orchestrator 1.0.0 2026-04-09
    RAG for code generation 1.1.8 2026-03-12
    Recommendation template 22.0.1 2026-03-12
    RSM - Advanced 1.0.0 2026-04-09
    RSM - Foundation 1.0.0 2026-04-09
    RSM - Prime 1.0.0 2026-04-09
    RSM AI agent collection 1.4.0 2026-04-09
    Sales and Order Management for Technology Provider - Advanced 1.0.2 2026-04-09
    Sales and Order Management for Technology Provider - Prime 1.0.2 2026-04-09
    Sales and Order Management for Telecommunications - Advanced 1.0.5 2026-04-09
    Sales and Order Management for Telecommunications - Prime 1.0.5 2026-04-09
    Sales and Order Management for Telecommunications, Media and Technology - Advanced 1.0.1 2026-04-09
    Sales and Order Management for Telecommunications, Media and Technology - Prime 1.0.1 2026-04-09
    Sales Development AI Agents 1.0.9 2026-05-05
    Screen Summarization 1.1.11 2026-05-05
    Security Incident Response - Advanced 1.0.4 2026-05-05
    Security Incident Response - Foundation 1.0.4 2026-05-05
    Security Incident Response - Prime 1.0.4 2026-05-05
    Service Exchange - Advanced 1.0.1 2026-04-09
    Service Exchange - Foundation 1.0.1 2026-04-09
    Service Exchange - Prime 1.0.1 2026-04-09
    ServiceNow AI Lens 5.0.0 2026-05-05
    SLO - Foundation 1.1.0 2026-05-05
    SLO - Prime 1.1.0 2026-05-05
    Software Asset Management AI Advanced 1.0.4 2026-04-09
    Software Asset Management AI Prime 1.0.4 2026-04-09
    SOM - Advanced 1.0.1 2026-04-09
    SOM - Prime 1.0.1 2026-04-09
    SOM for Manufacturing Advanced 1.0.0 2026-04-09
    SOM for Manufacturing Prime 1.0.0 2026-04-09
    SPO - Foundation 1.1.0 2026-05-05
    SPO - Prime 1.1.0 2026-05-05
    Strategic Portfolio Management - Advanced 1.0.2 2026-04-09
    Strategic Portfolio Management - Prime 1.0.4 2026-04-09
    Summarization for Order Management 2.1.0 2026-05-05
    Summarization for Quote Management 1.1.0 2026-04-09
    Technology Advanced 1.0.3 2026-04-09
    Technology Foundation 1.0.3 2026-04-09
    Technology Prime 1.0.3 2026-04-09
    Telecommunications Advanced 1.0.4 2026-04-09
    Telecommunications Foundation 1.0.4 2026-04-09
    Telecommunications Media and Technology AI agent collection 5.1.3 2026-04-09
    Telecommunications Prime 1.0.4 2026-04-09
    Telecommunications, Media and Technology - Advanced 1.0.2 2026-04-09
    Telecommunications, Media and Technology - Foundation 1.0.3 2026-04-09
    Telecommunications, Media and Technology - Prime 1.0.2 2026-04-09
    Test Generation 4.0.11 2025-12-11
    Theme Builder AI 1.1.0 2026-05-05
    Third-party Risk Management Advanced 22.0.1 2026-04-09
    TNI and DCNAM AI Content Collection 1.0.0 2026-04-09
    TNI for Telecommunications, Media and Technology - Advanced 1.0.3 2026-04-09
    TSOM for Telecommunications, Media and Technology - Advanced 1.0.3 2026-04-09
    TSOM for Telecommunications, Media and Technology - Prime 1.0.3 2026-04-09
    UI Generation 29.2.5 2026-05-05
    Universal Request AI agent collection 1.0.7 2026-04-09
    USEM - Advanced 1.0.2 2026-04-09
    USEM - Foundation 1.0.2 2026-04-09
    USEM - Prime 1.0.3 2026-04-09
    Voice input for Now Assist 1.3.13 2025-12-11
    WSD - Advanced 1.0.1 2026-04-09
    WSD - Foundation 1.0.1 2026-04-09
    WSD - Prime 1.0.1 2026-04-09
    Zero Copy Connector Hub 3.0.1 2026-03-12

    Suite version 28.8.20260515 - Zurich Patch 8

    Note:
    Zero Touch Service Desk was removed in this version.
    Table 4. Application versions carried forward (no changes)
    App name Version number Last updated
    @servicenow/sn-ai-engagement-experience 3.1.3 2026-04-28
    Agentic Desktop 2.0.0 2026-03-12
    AI Agent Advisor 1.0.1 2026-05-05
    AI Agents for ACC 1.0.3 2026-04-09
    AI Agents for AIOps 1.8.2 2026-03-12
    AI Agents for Customer Success Management 2.7.2 2026-04-09
    AI Agents for Discovery 2.0.4 2026-04-09
    AI Agents for Domain Separation 1.0.5 2026-04-09
    AI Agents for Employee Experience 2.2.1 2026-04-09
    AI Agents for Health and Safety 1.3.1 2026-04-09
    AI Agents for ITAM 4.1.0 2026-04-09
    AI agents for Observability 5.0.4 2026-03-12
    AI Agents for Service Exchange Provider 1.0.12 2026-04-09
    AI agents for SLO 1.0.5 2026-03-12
    AI Agents for Workplace Service Delivery 3.2.0 2026-04-09
    AI Control Tower for Now Assist 3.1.0 2026-04-09
    AI Data Explorer 4.1.5 2026-05-05
    AI Enhanced Recommended Actions 1.0.1 2026-03-12
    AI Search RAG 6.0.1 2026-03-12
    AI Websearch 4.0.0 2026-03-12
    AIOps LEAP 3.2.1 2026-04-09
    Alert Assist 3.8.1 2026-03-12
    Amazon Bedrock Spoke 1.4.0 2026-03-12
    Analytics Generation 4.1.4 2026-04-09
    App Generation 28.3.11 2025-12-11
    App Summary 28.2.6 2025-12-11
    Assist Order Management AI Agent 1.0.1 2026-03-12
    ATF troubleshooting agent 1.0.6 2026-03-12
    Build Agent (Trial) 2.1.10 2026-04-28
    Build Agent Premium 1.1.9 2026-04-28
    Care Team Operations AI agent collection 1.0.2 2026-04-09
    Catalog Conversational Coverage 6.0.1 2026-03-12
    Chat Recommendation 1.6.3 2026-04-09
    Chat Summarization for Virtual Agent 1.10.5 2026-04-09
    Complaint Case AI Agents collection 1.1.1 2026-04-09
    Conversation Evaluator 3.0.1 2026-03-12
    Conversation Improvement themes 1.0.8 2026-05-05
    Conversation Insights 3.0.0 2026-03-12
    Conversational Help 2.0.3 2026-03-12
    Conversational Studio 7.1.5 2026-04-09
    Conversational subflows and actions 29.2.2 2026-04-09
    CTO Voice AI Agents 1.0.2 2026-04-09
    Custom App Record Summarization 29.1.2 2026-04-09
    Customer Service Management AI agent collection 5.1.0 2026-04-09
    Customer Service RMA AI Agents 1.0.2 2026-03-12
    Dashboard and visualization export 1.3.5 2026-01-20
    DocIntel Vision AI Agent 1.0.2 2026-04-09
    Document Intelligence for Contract Management Content Pack 1.4.1 2026-03-12
    Dynamic Guidance 28.2.15 2026-04-09
    External content connectors - Now assist agent 1.0.4 2026-04-09
    Field Service Management AI agent collection 2.1.0 2026-04-09
    Financial Services Operations AI agent collection 3.0.3 2025-12-11
    Flow Designer GenAI 29.1.3 2026-03-12
    Flow Generation 28.3.3 2026-03-12
    Flow Summarization 28.3.4 2026-03-12
    Form data collector 2.0.0 2025-12-11
    Generative AI Controller 13.1.2 2026-04-09
    Google Gemini Spoke 1.6.0 2026-03-12
    GRC Common GenAI 22.0.3 2026-03-12
    GRC Shared GenAI 22.2.0 2026-05-05
    Group-Action Framework 6.1.2 2026-04-09
    HR Service Delivery AI agent collection 6.0.1 2026-04-09
    HR Talent AI Agent Collection 4.1.0 2026-04-09
    HR Voice AI Agents 2.2.1 2026-04-09
    IBM watsonx Spoke 1.0.4 2025-01-30
    Insights Clustering Utils 3.0.0 2026-05-05
    IRM Compliance GenAI 22.2.0 2026-05-05
    IRM Risk GenAI 22.2.0 2026-05-05
    IT Service Management AI agent collection 7.1.2 2026-05-08
    IT Service Management AI voice agent collection 1.2.0 2026-04-09
    ITOM AI Agents For Service Mapping 1.2.6 2026-03-12
    Knowledge Center 31.8.1 2026-04-09
    Knowledge Graph 7.1.2 2026-04-09
    List AI Experience 2.0.8 2026-03-12
    Manage Invoice Operations 1.0.2 2026-04-09
    Manage Order Operations 1.0.4 2026-04-09
    Manufacturing Commercial Operations AI agents collection 2.0.2 2026-03-12
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    Microsoft Azure OpenAI Generative AI Spoke 3.11.0 2026-05-05
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.4.8 2026-04-09
    Model Context Protocol Client 2.1.0 2026-03-12
    Model Context Protocol Server 1.3.1 2026-04-09
    Notifications Email Agents 2.0.1 2026-04-09
    Now Assist Admin Console 9.0.5 2026-04-09
    Now Assist Agents for requestor 3.3.0 2026-04-09
    Now Assist AI Agents 7.2.11 2026-05-05
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 29.0.7 2025-12-11
    Now Assist Analytics 4.1.3 2026-04-09
    Now Assist context menu 3.5.1 2026-05-05
    Now Assist Data Kit 7.1.2 2026-04-09
    Now Assist for Accounts Payable Operations (APO) 7.1.0 2026-04-09
    Now Assist for App Engine 29.1.2 2026-04-09
    Now Assist for Automation Center 1.1.2 2026-04-09
    Now Assist for Care Team Operations 1.0.3 2026-04-09
    Now Assist for code generation 28.5.19 2026-04-09
    Now Assist for Collaborative Work Management (CWM) 5.0.1 2026-03-12
    Now Assist for Complaint Case (CSM) 2.1.1 2026-04-09
    Now Assist for Configuration Management Database (CMDB) 3.2.1 2026-04-09
    Now Assist for Contract Analysis 1.0.8 2026-05-05
    Now Assist for CPQ 1.0.3 2026-04-09
    Now Assist for Creator 28.8.2 2026-04-09
    Now Assist for Customer Service Management (CSM) 12.1.2 2026-04-23
    Now Assist for Digital End-user Experience (DEX) 4.2.2 2026-05-08
    Now Assist for Employee Center Pro 1.1.9 2025-12-11
    Now Assist for Employee Experience 4.1.1 2026-04-09
    Now Assist for Enterprise Architecture (EA) 7.1.0 2026-03-12
    Now Assist for Field Service Management (FSM) 9.1.0 2026-04-09
    Now Assist for Financial Services Operations (FSO) 2.0.5 2026-01-20
    Now Assist for FSC Common 6.1.0 2026-04-09
    Now Assist for Hardware Asset Management 4.1.0 2026-04-09
    Now Assist for Health and Safety 1.3.1 2026-04-09
    Now Assist for HLA 1.0.1 2026-03-12
    Now Assist for HR Service Delivery (HRSD) 13.1.3 2026-04-09
    Now Assist for Impact 3.1.3 2026-04-09
    Now Assist for Integration Hub 2.2.1 2025-11-06
    Now Assist for IRM 22.2.0 2026-05-05
    Now Assist for IT Operations Management (ITOM) 2.6.9 2026-04-09
    Now Assist for IT Service Management (ITSM) 13.1.2 2026-05-08
    Now Assist for Legal Service Delivery 1.6.5 2026-04-09
    Now Assist for Manufacturing Commercial Operations (MCO) 2.0.1 2026-03-12
    Now Assist for Operational Sustainability 22.0.2 2026-03-12
    Now Assist for Order Management 2.0.7 2026-04-09
    Now Assist for OTSM 3.1.2 2026-03-12
    Now Assist for Platform 11.1.0 2026-04-09
    Now Assist for Platform for Requestor 3.0.1 2026-03-12
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 22.2.0 2026-05-05
    Now Assist for Process Mining 2.6.5 2026-03-12
    Now Assist for Prompt Assistance 4.0.3 2026-04-09
    Now Assist for Public Sector Digital Services (PSDS) 2.0.3 2026-03-12
    Now Assist for Purchase Order Management (POM) 1.1.0 2026-04-09
    Now Assist for RPA Hub 5.0.4 2026-03-12
    Now Assist for RSM 1.3.0 2026-03-12
    Now Assist for Sales and Order Management for Telecommunications 2.0.7 2026-04-09
    Now Assist for Sales Force Automation (SFA) 1.1.1 2026-04-09
    Now Assist for Security Incident Response (SIR) 4.3.1 2026-03-12
    Now Assist for Security Incident Response integrations 1.1.1 2026-01-20
    Now Assist for Service Exchange 1.0.12 2026-04-09
    Now Assist for Setup 2.0.7 2026-04-09
    Now Assist for Setup Core 1.0.6 2026-04-09
    Now Assist for Software Asset Management (SAM) 7.0.0 2026-04-09
    Now Assist for Sourcing and Procurement Operations (SPO) 9.1.0 2026-04-09
    Now Assist for Spoke Generation 1.5.10 2025-12-11
    Now Assist for Strategic Portfolio Management (SPM) 9.1.0 2026-04-09
    Now Assist for Supplier Lifecycle Operations (SLO) 7.1.0 2026-04-09
    Now Assist for Talent 1.7.0 2026-04-09
    Now Assist for Telecommunications 1.1.5 2026-04-09
    Now Assist for Telecommunications, Media and Technology (TMT) 6.0.6 2026-04-09
    Now Assist for Third-Party Risk Management 22.0.9 2026-04-09
    Now Assist for Vault 1.0.4 2026-03-12
    Now Assist for Voice 4.1.2 2026-04-09
    Now Assist for Vulnerability Response 4.1.2 2026-04-09
    Now Assist for Workplace Service Delivery (WSD) 1.1.8 2026-03-12
    Now Assist for Zero Copy Connector 1.0.9 2025-12-11
    Now Assist in AI Search 16.1.3 2026-04-09
    Now Assist in Catalog Builder 7.1.0 2026-04-09
    Now Assist in Catalog item forms 1.2.5 2025-12-11
    Now Assist in Contract Management 2.1.3 2026-04-09
    Now Assist in Conversational Catalog Request 6.0.2 2026-03-12
    Now Assist in Document Intelligence 6.0.10 2026-04-09
    Now Assist in Document Management 2.0.5 2025-12-11
    Now Assist in Knowledge Management 30.8.0 2026-04-09
    Now Assist in Standard Ticket Page 1.0.6 2025-12-11
    Now Assist in Virtual Agent 17.0.12 2026-04-09
    Now Assist in Virtual Agent Configurations 12.0.2 2026-04-09
    Now Assist Platform Skills 2.4.3 2026-03-12
    Now Assist Skill Discovery and Execution 9.1.9 2026-04-09
    Now Assist Skill Kit 8.1.3 2026-04-09
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    OT Manager Foundation 3.3.1 2026-04-09
    Platform AI Agents and Skills 12.1.8 2026-04-09
    prompt-management 1.0.11 2026-03-12
    Public Sector Digital Services AI Agent Collection 1.0.10 2025-12-11
    Query Generation 5.1.1 2026-04-09
    RAG for code generation 1.1.8 2026-03-12
    Recommendation template 22.0.1 2026-03-12
    RSM AI agent collection 1.3.0 2026-03-12
    Sales Development AI Agents 1.0.7 2025-12-11
    Screen Summarization 1.0.10 2026-04-09
    ServiceNow AI Lens 4.0.0 2026-03-12
    Summarization for Order Management 2.0.1 2026-03-12
    Summarization for Quote Management 1.1.0 2026-04-09
    Telecommunications Media and Technology AI agent collection 5.1.3 2026-04-09
    Test Generation 5.0.2 2026-03-12
    Theme Builder AI 1.0.4 2026-03-12
    UI Generation 28.2.14 2026-01-23
    Universal Request AI agent collection 1.0.7 2026-04-09
    Voice input for Now Assist 1.3.13 2025-12-11
    Workflow Data Fabric Hub 2.2.1 2026-01-20

    Suite version 28.9.20260515 - Zurich Patch 9

    Note:
    Zero Touch Service Desk and ITSM MCP Server were removed in this version.
    Table 5. New or updated applications
    App name Version number Release notes
    AIOps LEAP 3.3.1 Fixed: LEAP installs and upgrades no longer slow down on large instances; role configuration now runs silently in the background eliminating the performance impact.
    Now Assist for IT Service Management (ITSM) 14.0.6 The ITSM MCP Server is now available as a standalone application, decoupled from the Now Assist for ITSM bundle to provide greater deployment flexibility.
    Table 6. Application versions carried forward (no changes)
    App name Version number Last updated
    @servicenow/sn-ai-engagement-experience 3.2.6 2026-05-05
    AI Agent Advisor 1.0.1 2026-05-05
    AI Agents for ACC 1.0.3 2026-04-09
    AI Agents for AIOps 1.8.5 2026-05-05
    AI Agents for Customer Success Management 2.7.2 2026-04-09
    AI Agents for Discovery 2.0.4 2026-04-09
    AI Agents for Domain Separation 1.0.5 2026-04-09
    AI Agents for Employee Experience 2.3.0 2026-05-05
    AI Agents for Health and Safety 1.3.2 2026-05-05
    AI Agents for ITAM 4.1.0 2026-04-09
    AI agents for Observability 5.0.4 2026-03-12
    AI Agents for Service Exchange Provider 1.0.12 2026-04-09
    AI agents for SLO 1.0.7 2026-05-05
    AI Agents for Workplace Service Delivery 3.2.0 2026-04-09
    AI Control Tower for Now Assist 3.2.2 2026-05-05
    AI Data Explorer 4.1.5 2026-05-05
    AI Desktop Actions 3.0.1 2026-05-05
    AI Enhanced Recommended Actions 1.0.2 2026-05-05
    AI Experience Framework Skills 1.0.4 2026-05-05
    AI Search RAG 6.0.1 2026-03-12
    AI Websearch 4.0.0 2026-03-12
    Alert Assist 3.9.1 2026-05-05
    Amazon Bedrock Spoke 1.4.0 2026-03-12
    Analytics Generation 4.1.6 2026-05-05
    App Generation 28.3.11 2025-12-11
    App Summary 28.2.6 2025-12-11
    Assist Order Management AI Agent 1.0.1 2026-03-12
    ATF troubleshooting agent 1.0.6 2026-03-12
    Build Agent Premium 1.2.6 2026-05-05
    Care Team Operations AI agent collection 2.0.1 2026-05-05
    Catalog Conversational Coverage 6.0.2 2026-05-05
    Chat Recommendation 1.6.3 2026-04-09
    Chat Summarization for Virtual Agent 1.10.5 2026-04-09
    Complaint Case AI Agents collection 1.1.1 2026-04-09
    Conversation Evaluator 3.0.1 2026-03-12
    Conversation Improvement themes 1.0.8 2026-05-05
    Conversation Insights 3.0.0 2026-03-12
    Conversational Help 2.0.3 2026-03-12
    Conversational Studio 8.0.1 2026-05-05
    Conversational subflows and actions 29.2.2 2026-04-09
    CTO Voice AI Agents 2.0.1 2026-05-05
    Custom App Record Summarization 29.1.2 2026-04-09
    Customer Service Management AI agent collection 5.1.5 2026-05-05
    Customer Service RMA AI Agents 1.0.2 2026-03-12
    Dashboard and visualization export 1.3.5 2026-01-20
    DocIntel Vision AI Agent 1.0.2 2026-04-09
    Document Intelligence for Contract Management Content Pack 1.4.1 2026-03-12
    Dynamic Guidance 28.3.1 2026-05-05
    Employee Slate for Now Assist 1.0.2 2026-05-05
    External content connectors - Now assist agent 1.0.4 2026-04-09
    Field Service Management AI agent collection 2.1.0 2026-04-09
    Financial Services Operations AI agent collection 3.0.3 2025-12-11
    Flow Designer GenAI 29.1.3 2026-03-12
    Flow Generation 28.3.3 2026-03-12
    Flow Summarization 28.3.4 2026-03-12
    Form data collector 2.0.0 2025-12-11
    Generative AI Controller 13.2.2 2026-05-05
    Google Gemini Spoke 1.6.0 2026-03-12
    GRC Common GenAI 22.0.3 2026-03-12
    GRC Shared GenAI 22.2.0 2026-05-05
    Group-Action Framework 6.1.2 2026-04-09
    HR Service Delivery AI agent collection 6.1.3 2026-05-05
    HR Talent AI Agent Collection 4.1.0 2026-04-09
    HR Voice AI Agents 2.3.4 2026-05-05
    IBM watsonx Spoke 1.0.4 2025-01-30
    Insights Clustering Utils 3.0.0 2026-05-05
    IRM Compliance GenAI 22.2.0 2026-05-05
    IRM Risk GenAI 22.2.0 2026-05-05
    IT Service Management AI agent collection 8.0.3 2026-05-08
    IT Service Management AI voice agent collection 1.2.0 2026-04-09
    ITOM AI Agents For Service Mapping 1.3.1 2026-05-05
    ITOM Configuration Console 28.0.3 2026-05-05
    Knowledge Center 31.9.9 2026-05-05
    Knowledge Graph 7.2.1 2026-05-05
    List AI Experience 2.0.8 2026-03-12
    Manage Invoice Operations 1.0.2 2026-04-09
    Manage Order Operations 1.0.4 2026-04-09
    Manufacturing Commercial Operations AI agents collection 2.0.2 2026-03-12
    Metadata Search 1.0.11 2026-05-05
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    Microsoft Azure OpenAI Generative AI Spoke 3.11.0 2026-05-05
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.4.8 2026-04-09
    Model Context Protocol Client 2.1.0 2026-03-12
    Model Context Protocol Server 1.4.2 2026-05-05
    Notifications Email Agents 2.0.4 2026-05-05
    Now Assist Admin Console 9.1.8 2026-05-05
    Now Assist Agents for requestor 3.4.1 2026-05-05
    Now Assist AI Agents 7.2.11 2026-05-05
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 30.0.6 2026-05-05
    Now Assist Analytics 4.1.7 2026-05-05
    Now Assist Center 3.0.5 2026-05-05
    Now Assist context menu 3.5.1 2026-05-05
    Now Assist Data Kit 7.2.3 2026-05-05
    Now Assist for Accounts Payable Operations (APO) 7.2.1 2026-05-05
    Now Assist for App Engine 29.1.2 2026-04-09
    Now Assist for Automation Center 1.1.2 2026-04-09
    Now Assist for Care Team Operations 2.0.1 2026-05-05
    Now Assist for code generation 28.5.19 2026-04-09
    Now Assist for Collaborative Work Management (CWM) 5.0.1 2026-03-12
    Now Assist for Complaint Case (CSM) 2.1.1 2026-04-09
    Now Assist for Configuration Management Database (CMDB) 3.6.0 2026-05-05
    Now Assist for Contract Analysis 1.0.8 2026-05-05
    Now Assist for CPQ 1.0.3 2026-04-09
    Now Assist for Creator 28.9.2 2026-05-05
    Now Assist for Customer Service Management (CSM) 12.2.0 2026-05-05
    Now Assist for Digital End-user Experience (DEX) 4.2.2 2026-05-08
    Now Assist for Employee Center Pro 1.1.9 2025-12-11
    Now Assist for Employee Experience 4.2.0 2026-05-05
    Now Assist for Enterprise Architecture (EA) 7.1.0 2026-03-12
    Now Assist for Field Service Management (FSM) 9.1.0 2026-04-09
    Now Assist for Financial Services Operations (FSO) 2.0.5 2026-01-20
    Now Assist for FSC Common 6.2.1 2026-05-05
    Now Assist for Hardware Asset Management 4.1.0 2026-04-09
    Now Assist for Health and Safety 1.3.2 2026-05-05
    Now Assist for HLA 1.0.1 2026-03-12
    Now Assist for HR Service Delivery (HRSD) 13.1.5 2026-05-05
    Now Assist for Impact 3.1.3 2026-04-09
    Now Assist for Integration Hub 2.2.1 2025-11-06
    Now Assist for IRM 22.2.0 2026-05-05
    Now Assist for IT Operations Management (ITOM) 2.6.12 2026-05-05
    Now Assist for Legal Service Delivery 1.7.7 2026-05-05
    Now Assist for Manufacturing Commercial Operations (MCO) 2.0.1 2026-03-12
    Now Assist for Operational Sustainability 22.0.2 2026-03-12
    Now Assist for Order Management 2.1.0 2026-05-05
    Now Assist for OTSM 3.1.2 2026-03-12
    Now Assist for Platform 11.2.0 2026-05-05
    Now Assist for Platform for Requestor 3.1.0 2026-05-05
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 22.2.0 2026-05-05
    Now Assist for Process Mining 2.6.8 2026-05-05
    Now Assist for Prompt Assistance 4.1.4 2026-05-05
    Now Assist for Public Sector Digital Services (PSDS) 2.0.3 2026-03-12
    Now Assist for Purchase Order Management (POM) 1.1.0 2026-04-09
    Now Assist for RPA Hub 5.0.4 2026-03-12
    Now Assist for RSM 1.3.0 2026-03-12
    Now Assist for Sales and Order Management for Telecommunications 2.0.7 2026-04-09
    Now Assist for Sales Force Automation (SFA) 1.1.1 2026-04-09
    Now Assist for Security Incident Response (SIR) 4.3.1 2026-03-12
    Now Assist for Security Incident Response integrations 1.1.1 2026-01-20
    Now Assist for Service Exchange 1.0.12 2026-04-09
    Now Assist for Setup 2.1.2 2026-05-05
    Now Assist for Setup Core 1.1.2 2026-05-05
    Now Assist for Software Asset Management (SAM) 7.0.0 2026-04-09
    Now Assist for Sourcing and Procurement Operations (SPO) 9.2.2 2026-05-05
    Now Assist for Spoke Generation 1.5.10 2025-12-11
    Now Assist for Strategic Portfolio Management (SPM) 9.4.0 2026-05-05
    Now Assist for Supplier Lifecycle Operations (SLO) 7.2.2 2026-05-05
    Now Assist for Talent 1.7.0 2026-04-09
    Now Assist for Telecommunications 1.1.5 2026-04-09
    Now Assist for Telecommunications, Media and Technology (TMT) 6.0.6 2026-04-09
    Now Assist for Third-Party Risk Management 22.0.9 2026-04-09
    Now Assist for Vault 1.0.4 2026-03-12
    Now Assist for Voice 4.2.3 2026-05-05
    Now Assist for Vulnerability Response 4.1.2 2026-04-09
    Now Assist for Workplace Service Delivery (WSD) 1.1.8 2026-03-12
    Now Assist for Zero Copy Connector 2.0.0 2026-05-05
    Now Assist in AI Search 16.1.3 2026-04-09
    Now Assist in Catalog Builder 7.1.2 2026-05-05
    Now Assist in Catalog item forms 1.3.2 2026-05-05
    Now Assist in Contract Management 2.1.10 2026-05-05
    Now Assist in Conversational Catalog Request 7.0.2 2026-05-05
    Now Assist in Document Intelligence 6.0.12 2026-05-05
    Now Assist in Document Management 2.0.5 2025-12-11
    Now Assist in Knowledge Management 30.9.2 2026-05-05
    Now Assist in Standard Ticket Page 1.0.9 2026-05-05
    Now Assist in Virtual Agent 18.0.11 2026-05-08
    Now Assist in Virtual Agent Configurations 12.0.2 2026-04-09
    Now Assist Platform Skills 2.4.3 2026-03-12
    Now Assist Service Quality 1.0.2 2026-05-05
    Now Assist Skill Discovery and Execution 10.0.4 2026-05-05
    Now Assist Skill Kit 8.2.9 2026-05-05
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    OT Manager Foundation 3.3.1 2026-04-09
    Platform AI Agents and Skills 12.2.7 2026-05-05
    prompt-management 1.0.11 2026-03-12
    Public Sector Digital Services AI Agent Collection 1.0.10 2025-12-11
    Query Generation 5.2.0 2026-05-05
    RAG for code generation 1.1.8 2026-03-12
    Recommendation template 22.0.1 2026-03-12
    RSM AI agent collection 1.3.0 2026-03-12
    Sales Development AI Agents 1.0.9 2026-05-05
    Screen Summarization 1.1.11 2026-05-05
    ServiceNow AI Lens 5.0.0 2026-05-05
    Summarization for Order Management 2.1.0 2026-05-05
    Summarization for Quote Management 1.1.0 2026-04-09
    Telecommunications Media and Technology AI agent collection 5.1.3 2026-04-09
    Test Generation 5.0.2 2026-03-12
    Theme Builder AI 1.1.0 2026-05-05
    UI Generation 28.2.14 2026-01-23
    Universal Request AI agent collection 1.0.7 2026-04-09
    Voice input for Now Assist 1.3.13 2025-12-11
    Workflow Data Fabric Hub 2.2.1 2026-01-20