Now Assist for Sales Force Automation (SFA) for Telecommunications release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the ServiceNow® Now Assist for Sales Force Automation (SFA) for Telecommunications application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.
    Version 4.0.1 - June 2026
    • New:
      • Fallout creation AI Agent - This will be automatically generate fallouts in the correct category depending on the Notes/Comments on the Task.
      • Document to Task plan template AI Agent - This Agent will be used to create a Task plan template using an document ( pdg, png,jpeg) which contains the fulfilment view of the Specification.
    Version 2.0.7 - April 2026
    • New:
      • Voice AI Agent for Move order capture
      • Fallout creation AI Agent.
    Version 2.0.4 - March 2026
    New: Voice AI Agent for Move Order will help in capturing a move order request via a Voice AI Agent
    Version 1.0.2 - January 2026
    Minor defect fix for the fulfillment AI agent where GAF role was missing.
    Version 1.0.1 - December 2025
    • Now Assist for Sales and Order management for telecommunications will help our telecom customers to accelerate product launch by reducing the complexity of defining order fulfillment plan during design time.
    • Order enrichment AI agent will help in creating  enrichment related order tasks directly during run time by looking into historic order tasks.
    • Order fulfillment AI agent will help in creating order tasks for each domain order either using AI search or using GAF framework to determine order tasks.