Record lookup connected component release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the Record lookup connected component application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 28.0.2 - June 2026
    Fixed various minor defects
    Version 28.0.1 - December 2025
    • New: icons for lookup card actions
    • Fixed: various cosmetic issues
    Version 27.1.6 - August 2025
    Fixed performance issue caused by redundant data resource call
    Version 27.1.4 - August 2025
    Fixed performance issue caused by redundant data resource call.
    Version 27.1.3 - May 2025
    • New:
      • Domain separation for lookup
      • Linked card header update
      • aria-live announcements within lookup
      • New UIB property panel updates
      • Ability to enable a "Verify" button and show a responsive highlighted "Verified" tag on selected lookup card
    • Changed: Linked card header functionality improved in collapsed mode
    • Fixed: Multiple bug fixes
    Version 27.1.1 - February 2025
    • Changed: Linked card now auto-refreshes when there is a backend update
    • Fixed: various minor bugs and cosmetic changes
    Version 27.0.3 - November 2024
    • New:
      • Ability to hide record header
      • Increased flexibility to configure search results in lookup
      • Configure lookup to render highlighted values in the linked card
      • Ability to qualify search results using specific conditions (reference qualifiers)
      • Ability to hide fields with empty values
      • Ability to hide link button
      • Ability to expand/collapse card
    • Fixed: Multiple minor bug fixes
    Version 26.0.1 - August 2024
    • New: true-up this store app in Xanadu
    • Fixed: minor defects
    Version 25.0.1 - February 2024

    When handling a case, sometimes not all necessary information is available. The 'Lookup' component simplifies this process. It allows for quick searches of existing contacts, products, accounts or adding new ones. Once a user searches for a contact, they can preview multiple options without leaving their current context, select the correct contact from the results, and link them to the case.