Case Management for Invoice Operations release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the Case Management for Invoice Operations application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.0.0 - June 2026 (Australia)
    Fixed: Minor security fixes
    Version 1.8.2 - June 2026 (Zurich)
    Fixed: Security fixes
    Version 1.8.0 - May 2026
    Fixed: Grants customer service agents read access to invoice cases.
    Version 1.7.0 - April 2026
    This release includes file restructuring to align with platform guidelines.
    Version 1.6.0 - March 2026 (Zurich)
    • New:
      • Retrieve invoice cases together with their associated line items for a more comprehensive view on the Business Portal.
      • Created new ACLs that enable B2B customers to view invoice case and invoice case line details on the Business Portal.
      • Introduced a custom invoice record details page in the CSM/FSM Configurable Workspace. This is a backend implementation and does not affect functionality.
    Version 1.5.0 - March 2026 (Yokohama)
    • New:
      • Retrieve invoice cases together with their associated line items for a more comprehensive view on the Business Portal.
      • Created new ACLs that enable B2B customers to view invoice case and invoice case line details on the Business Portal.
      • Introduced a custom invoice record details page in the CSM/FSM Configurable Workspace. This is a backend implementation and does not affect functionality.
    Version 1.4.0 - August 2025 (Zurich)
    Changed: Convert existing product models to customer visible.
    Version 1.3.0 - August 2025 (Yokohama)
    Changed: Convert existing product models to customer visible.
    Version 1.2.0 - July 2025
    Fixed: Addressed bug : Unknown field action_status in table sn_csm_invoice_case.
    Version 1.1.0 - May 2025
    Fixed: Addressed bug : Unknown field action_status in table sn_csm_invoice_case.
    Version 1.0.0 - February 2025
    The Case Management for invoice Operations application enables B2B customers to operationalize invoice-related services such as invoice disputes and collections. This application includes a dedicated invoice case type along with invoice case lines. This application also includes the common services that customers can request on an invoice, workflow, and agent experiences.