Healthcare Operations Orchestration release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the ServiceNow® Healthcare Operations Orchestration application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.
    Version 1.2.0 - June 2026
    Version bump only
    Version 1.1.0 - May 2026
    • New: Data Archival Policies: Archival policy records for Orchestration Cases (ORC) and Orchestration Tasks (ORT) enable automated data lifecycle management, supporting record retention and data governance requirements.
    • Enhanced:
      • Playbook Review Stage
        • Plan Review Summary Layout: The plan review summary page now displays task template items with an updated layout, improving readability and navigation during the playbook review workflow.
        • Edit and Publish: From within the playbook review activity, plan authors and agent managers can edit template details inline and publish the template directly, streamlining the review-to-publish workflow.
      • Associated Organizations on Template Items: Template item records now display a related list of associated service organizations, giving plan authors visibility into which organizational units a template item applies to.
      • Care Team Portal URL Routing: URL mapping for the Care Team Portal ensures navigation links route correctly across portal pages.
    Version 1.0.0 - March 2026
    Healthcare Operations Orchestration is an application that enables operational leaders and care team managers to coordinate complex, multi-department healthcare operations through orchestration cases, task plan templates, and playbook-driven workflows integrated with Planned Work Management (PWM).