Conversation Improvement themes release notes

Release version: Store

Updated May 5, 2026

1 minute to read

Version history for the ServiceNow® Conversation Improvement themes application on the ServiceNow Store.

Important:

For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version 1.0.8 - May 2026 (Yokohama, Zurich, Australia): Fixed a bug that was causing the transcript of a conversation not to build correctly for primary request tagging.
Version 1.0.7 - December 2025: The primary aim of this application is to transform Conversation Evaluator’s evaluations (part of AI Control Tower) into long-term performance insights by analyzing conversation quality data over time. The approach focuses on identifying recurring patterns linked to low (and high) conversation quality and categorizing user requests into actionable themes using metadata-driven classification powered by large language models (LLMs).