Recommended Actions - Advanced release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Recommended Actions - Advanced release notes

    The Recommended Actions - Advanced application on the ServiceNow Store empowers users to generate AI/ML-driven recommendations using models built with ServiceNow Predictive Intelligence. This solution continuously evolves through version updates to enhance compatibility, accessibility, and integration capabilities, ensuring it meets enterprise requirements for intelligent automation and decision support.

    Show full answer Show less

    Key Features

    • Java 21 Compile Upgrade (v14.0.0, June 2026): Updated to Java 21 for improved platform compatibility and performance.
    • Role Inheritance & ACL Alignment: Subscription-based access control has been reviewed and aligned with the base system to ensure secure and compliant access management.
    • Accessibility Improvements: Core UI and seismic components now conform to WCAG 2.2 AA standards, supporting features like 400% zoom and content reflow for better accessibility.
    • Agentic Workflow Enhancement: Enables passing dynamic search terms as Guidance input to facilitate agentic workflow execution within Recommended Actions.
    • AI Search Enhancements (v13.0.1): Displays total search results in the AI search tab when Hybrid Search is enabled, improving user insight into search scope.
    • Task Intelligence (TI) Integration Improvements: Enhanced logging for error tracking and added resource generator types for TI similarity and classification to support advanced machine learning model outputs.
    • Timeout and Performance Optimizations: Thresholds on ML prediction API timeouts and increased default timeouts for similarity resource generators ensure reliability under load.
    • Monitoring and Configuration Updates: Simplified admin console flows, background monitoring modes for classification models, and support for "Monitor Only" configurations for output fields.

    Key Outcomes for ServiceNow Customers

    • Improved Platform Compatibility and Performance: Ongoing updates ensure the application runs efficiently on the latest Java platform versions, providing a stable foundation for AI-driven recommendations.
    • Enhanced Security and Access Control: Clear role inheritance and ACL configurations align with subscription models to safeguard sensitive recommendation data.
    • Better User Experience and Accessibility: Compliance with accessibility standards ensures usability for all users, including those requiring assistive technologies.
    • Advanced AI Search and Workflow Integration: Users can leverage dynamic inputs and view comprehensive search results, facilitating more accurate and actionable recommendations.
    • Robust Machine Learning Model Support: Expanded resource generator types and improved monitoring help customers deploy and manage sophisticated AI models within their ServiceNow environment.

    Version history for the Recommended Actions - Advanced application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 14.0.0 - June 2026
    • New:
      • Java 21 compile upgrade – The Recommended Actions application has been upgraded to compile with Java 21, ensuring platform compatibility and performance improvements.
      • Role inheritance & ACL review in the base system – Role inheritance and ACL configurations in the base system have been reviewed and aligned for subscription-based access control.
      • Accessibility (A11y) improvements – Core UI and seismic components now meet WCAG 2.2 AA standards, including 400% zoom and reflow support for improved accessibility compliance.
      • Agentic Workflow Enhancement – Dynamic search terms can now be passed as Guidance input to support agentic workflow execution in Recommended Actions.
    Version 13.0.1 - March 2026
    • New: The total number of search results is displayed in the AI search tab of the Recommended Actions Contextual side panel when Hybrid Search is enabled.
    • Fixed: Minor fixes for this release.
    Version 12.0.1 - December 2025
    Fixed: Minor fixes for this release.
    Version 11.0.2 - September 2025
    • Fixed:
      • The field recommendations now display correctly upon page refresh.
      • The search results now update correctly when you select a source or facet filters on the Search page.
      • The default timeout for similarity resource generator has been increased.
    Version 11.0.1 - August 2025
    • Improved the TI/ML error logs to identify issues in the RA x TI/ML integration.
    • Minor bug fixes for this release.
    Version 10.0.2 - May 2025
    New: Added more support for logging in task intelligence resource generator type.
    Version 9.0.1 - February 2025

    Added threshold on timeout of ML prediction API calls when called from recommended actions framework via system property.

    Version 8.0.2 - November 2024
    • Added TI Similarity with Trend resource generator type
    • Update RA resource generator for TI similarity to handle different input/output tables
    Version 7.0.2 - August 2024
    • New Resource Generator Type for TIAC Similarity.
    • Authoring changes for configuring Resource Generator.
    • Implementation to show active/staging solutions for Similarity/Classification.
    Version 6.0.0 - February 2024
    Changes to Task Intelligence Classification (TIC) Resource Generator to support Top N Results for classification rules.
    Version 5.0.0 - November 2023
    Uptake schema change to support simplified TI admin console flow. Allows Monitor Only configuration for each output field of Task intelligence models.
    Version 4.0.0 - August 2023
    • Changes to Task Intelligence Classification (TIC) Resource Generator to track prediction results.
    • Changes to handle background monitoring modes for the TIC models.
    • Fixes for Similarity-based resource generator.
    Version 3.0.0 - May 2023
    • Added support for the new resource generator of type Task Intelligence Classification.
    • Fixes.
    Version 2.0.0 - November 2022
    Fixes
    Version 1.0.0 - August 2022
    Recommended Actions - Advanced enables users to create recommendations based on Artificial Intelligence/Machine Learning models that were created using ServiceNow Predictive Intelligence.