Contracts and Entitlement Workflows release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Contracts and Entitlement Workflows release notes

    The Contracts and Entitlement Workflows application on the ServiceNow Store enhances contract and entitlement management for customer service teams by streamlining contract lifecycle processes, renewals, amendments, and subscription management. It supports both service and product inventory-based contracts and provides automated workflows for contract creation, modification, suspension, renewal, and termination.

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    Key Features

    • Contract Creation and Modification: Create single or multiple-line contracts from orders, add new lines to existing contracts, and modify entire contracts or multiple lines in one transaction.
    • Renewal Management: Auto-generate renewal opportunities and quotes, support early renewals and terminations, and consolidate upsells, downsells, and multiple contracts during renewals.
    • Subscription Handling: Manage subscriptions with quantity and price ramps, view ramp details directly from contract line lists, and support upsell/downsell operations on subscriptions.
    • Workflow Enhancements: Asynchronous renewal workflows for large line volumes, workflows for suspending, resuming, or canceling contracts, and automation of renewal orders.
    • Pricing and Markup Adjustments: Capture factors for renewal markup/markdown calculations and dynamically calculate prices for derived price products.
    • Product Inventory-Based Contracts: Manage lifecycle events such as modify, cancel, suspend, and resume for product inventory contracts.

    Key Outcomes

    • Improved efficiency in managing contract lifecycles with automated and asynchronous workflows tailored for large and complex contracts.
    • Enhanced accuracy and visibility in subscription pricing and renewal processes through ramp details and dynamic price calculations.
    • Streamlined renewal processes by consolidating multiple contracts and contract lines into single renewal opportunities and quotes.
    • Support for early contract renewals and terminations allowing flexibility in contract management aligned with business needs.
    • Robust handling of service and product inventory contracts ensuring comprehensive management capabilities across different contract types.

    Version history for the Contracts and Entitlement Workflows application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 14.4.2 - June 2026
    Enhancement: Enables users to process early renewals and early terminations on contract lines that have ramps.
    Version 14.2.0 - May 2026
    Defect Fixes related to contract consolidation, amendments and renewals
    Version 14.1.0 - April 2026
    Change: Ability to run renewal workflow in asynchronous manner when the number of lines being renewed crosses a threshold number.
    Version 14.0.0 - March 2026
    • New:
      • Consolidation of upsells and downsells into a renewal opportunity and quote.
      • Ability to consolidate two or more contracts during their renewal cycle.
      • View ramp details directly from contract line list view for subscriptions with associated quantity or price ramps.
      • Contract lines reflect dynamically calculated prices and contributing line items for derived price products.
    Version 13.0.0 - December 2025
    • New:
      • Support for auto generating renewal opportunity and quote at different times
      • Auto syncing of new lines on contract to existing renewal opportunity and quote
      • Early renewal workflow to automate termination of existing customer contract and renewing before the standard renewal date
      • Modify workflow enhancements to support calculation of upsell/down-sell amounts by capturing effective date for quantity modifications, and updating dates on subscriptions accordingly
      • Enhancements to support renewal of subscriptions with price and quantity ramps
    Version 11.0.0 - August 2025 (Yokohama, Zurich)
    • New:
      • Upsell and Downsell existing subscriptions on a contract
      • Contract expansion by adding new subscriptions to a contract
      • Modify entire contract or multiple contract lines in a single transaction
      • Renew product inventory-based contracts
    Version 10.0.0 - August 2025 (Xanadu)
    • New:
      • Upsell and downgrade existing subscriptions on a contract.
      • Contract expansion by adding new subscriptions to a contract.
      • Modify entire contract or multiple contract lines in a single transaction.
      • Renew product inventory-based contracts.
    Version 9.0.0 - May 2025 (Yokohama)
    • New:
      • Create renewal opportunity from contracts and entitlements
      • Generate renewal transactions automatically by configuring auto-renewal
      • Capture factors to calculate renewal markup or markdown
      • Expand (add new line items) contracts as part of amendments
    Version 8.0.0 - May 2025 (Washington DC, Xanadu)
    • New:
      • Create renewal opportunity from contracts and entitlements
      • Generate renewal transactions automatically by configuring auto-renewal
      • Capture factors to calculate renewal markup or markdown
      • Expand (add new line items) contracts as part of amendments
    Version 7.0.0 - February 2025
    • New:
      • Create contracts and entitlements for product inventory based flows.
      • Manage lifecycle of product inventory based contracts and entitlements using Modify, Cancel, Suspend and Resume workflows.
    Version 4.0.1 - November 2024
    • New:
      • Create single contract from an order with multiple lines.
      • Add new lines to an existing contract.
      • Create quotes when modifying or renewing a service contract.
    Version 3.0.1 - August 2024
    New: Includes workflow updates to manage covered products on contracts.
    Version 2.0.2 - May 2024
    • New:
      • New workflows to cancel or suspend/resume service contracts
      • OOB renewal workflow to capture renewal orders
      • Create contracts for subscription products
    • Changed: Contract line item structure updated to reflect product offer structure
    Version 1.0.1 - February 2024
    This application extends the catalog management and order management capabilities to support customer service teams in managing service contracts and entitlements.