Financial Services Complaint Management release notes

  • Release version: Store
  • Updated April 9, 2026
  • 1 minute to read

    • Version history for the Financial Services Complaint Management application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.7.0 - April 2026
    • New: Added deposit service table as a source for AIS, enabling better data integration and insights.
    • Updated: FSO now uses the native CSM Case Type Selector with Agent and User Criteria support, replacing custom extension logic and legacy components to reduce maintenance overhead and standardize case type handling across all user types.
    Version 2.6.0 - March 2026
    Updated: Updated the read-only option to 'Strict Read Only' for read-only fields
    Version 2.4.1 - August 2025
    Changed: Included additional translations to support localization for Q4.
    Version 2.3.1 - February 2025
    
Fixed: Republish the playbook to fix the b2b relationship contributor not being able to access case after creation.

    Version 2.3.0 - November 2024
    New: Added scope flow executor role to subflows.
    Version 2.2.1 - August 2024
    New: Added ACLs for Response template.
    Version 2.2.0 - May 2024
    • New:
      • Migrated data from FSO service category (sn_bom_service_definition_category) table to CSM service category(sn_csm_case_types_service_category) and relationship tables
      • Added new menus for Next experience dashboard
    • Changed: Modified configuration for localization support
    • Removed: Deprecated sn_bom_compl.requestor role and related UI actions
    Version 2.1.0 - February 2024
    • Changed:
      • Migrated the landing pages to UIB layout 3.0
      • Upgraded snc-app-parent version to 5.1.0.16
      • Modified configuration for localization support
    Version 1.5.1 - November 2023
    Changed: Moved product model demo data from 'sn_bom_deposit_account_model' table to 'sn_ent_deposit_account_model' table and 'sn_bom_loan_account_model' to 'sn_ent_loan_account_model'.
    Version 1.5.0 - May 2023
    • New:
      • Added UX page properties for the Agent Assist on Voltron record page.
      • Added localization changes.
    • Changed: Fixed data issue in the landing page - SLA Breached section.
    Version 1.4.0 - February 2023
    • Changed:
      • Updated contributor roles
      • Updated UI actions for case
    Version 1.3.0 - November 2022
    • New: Added business location functionality
    • Fixed: Fixed dark theme issues
    Version 1.2.0 - August 2022
    • New: Added insurance viewer roles to complaint viewer role
    • Changed: Changed reference qualifier to include Insurance Policies
    Version 1.1.1 - May 2022
    • Fixed: Account and contact fields are not mandatory when the customer field is populated
    • Changed: Renamed service catalog to 'File a complaint'