--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # Omni-Experience Standard Feature Set release notes # Omni-Experience Standard Feature Set release notes {#ariaid-title1} Release version: Store Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Version history for the Omni-Experience Standard Feature Set application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 9.1.3 - September 2026 (Brazil) : * Fixed: Security patches for Sidebar * Changed: Update settings page to reflect Otto rebranding {#store-rn-omniexperience-standard-feature-set__ul_cqq_51b_lkc} Version 8.3.1 - September 2026 (Australia) : * Fixed: Security patches for Sidebar * Changed: Update settings page to reflect Otto rebranding Version 8.2.4 - August 2026 (Australia) : Changed: Rebranding from Now Assist in Virtual Agent to ServiceNow Otto for Virtual Agent in Conversational Integrations settings Version 8.2.1 - June 2026 (Australia) : * Fixed: * Additional Access Control Lists (ACLs) for some Sidebar tables * Additional Session Tab configurations for admins * Fixed missing domain name for Google Chat override page Version 8.1.6 - April 2026 (Australia) : Fixed: Small defect fix for Channels and Integrations page in Conversational Interfaces Admin Settings. Version 7.4.0 - April 2026 (Zurich) : Changed: Enhance Conversational Interfaces Admin Settings page for Google Chat app Version 6.4.10 - April 2026 (Yokohama) : Fixed: Assistants list view in CI Admin Console. Version 8.1.5 - March 2026 (Australia) : * New: Sidebar conversation UI update with window manager * Fixed: Various defect fixes for Sidebar and CI admin console Version 7.3.2 - December 2025 (Zurich) : Fixed: Minor bug fixes for CI Admin Console and Sidebar. Version 7.2.2 - October 2025 : Fixed minor bugs.{#store-rn-omniexperience-standard-feature-set__latest-store-rn-omniexperience-standard-feature-set} {#store-rn-omniexperience-standard-feature-set__latest-store-rn-omniexperience-standard-feature-set} Version 7.2.1 - September 2025 (Zurich) : Fixed minor bugs. Version 6.4.6 - October 2025 : Fixed minor bugs. Version 6.4.5 - September 2025 (Yokohama) : Fixed minor bugs. Version 7.1.4 - August 2025 (Zurich) : This release introduces the ability for users to reply to specific messages in a Sidebar discussion. For customers using Sidebar's integration with Microsoft Teams or Slack, replies to specific messages in Teams or Slack will be reflected in Sidebar accordingly. Version 6.4.4 - August 2025 (Yokohama) : Fixed: Minor bugs in Conversational Interfaces admin console and Sidebar. Version 5.5.1 - June 2025 (Xanadu) : Bug fixes and improvements to Sidebar and CI Admin Console. Version 6.3.4 - May 2025 : Fixed: Minor bugs in Conversational Interfaces admin console and Sidebar. Version 6.2.0 - March 2025 (Yokohama) : Fixed minor bugs. Version 6.1.5 - February 2025 (Yokohama) : * This version includes the following new features for Sidebar: * 1. Ability to create private discussions 2. Ability to create discussions not associated with a record 3. Native integration with Slack {#store-rn-omniexperience-standard-feature-set__ol_cdz_klp_c2c} {#store-rn-omniexperience-standard-feature-set__ul_xlp_klp_c2c} Version 5.3.2 - November 2024 (Xanadu) : Minor bugs and fixes. Version 5.2.7 - August 2024 (Xanadu) : * This version introduces the following new features: 1. Ability to access Sidebar on mobile devices 2. Ability to use NowAssist to summarize a Sidebar conversation 3. Ability to add user groups to a Sidebar conversation 4. Ability to use Sidebar outside of Task-based and Interaction records 5. Ability to invoke the expert finder service most relevant to where the user accesses the Sidebar discussion from {#store-rn-omniexperience-standard-feature-set__ol_y2m_btg_2cc} Version 4.1.1 - May 2024 : Bug fixes. Version 4.0.6 - March 2024 (Washington DC) : Fixed: Minor issue for adding many attachments to Sideabar discussion. Version 4.0.5 - February 2024 (Washington DC) : New: UX enhancements that display users who have expertise related to the record. This requires an appropriate participant suggestion service to be configured beforehand. Version 3.2.11 - January 2024 : * Fixed: * Fixed ACL issues as part of platform guidelines. * Supporting Dynamic view using scripted login. Version 3.2.1 - November 2023 : This version contains fixes for the sidebar. Version 3.1.9 - August 2023 (Vancouver) : New for Sidebar: * Ability to create multiple discussions on a record. * Improved highlighting of Teams users across the Sidebar experience. * Basic domain separation support. {#store-rn-omniexperience-standard-feature-set__ul_tnl_wht_hyb} Version 2.3.2 - May 2023 : Minor fixes. Version 1.2.5 - May 2023 : Minor fixes. Version 1.2.3 - March 2023 : Fixed: Fix related to attachment search in the Sidebar. Version 2.1.5 - February 2023 : * New: * AWA Admin Console: To help administrators discover AWA's available capabilities, install relevant plugins, and walk through the deployment of AWA from one single location. * CI Admin console * Product tours for VA configuration records. * Support font-family customization on the web client (on branding page). * Sidebar: * @mentions: ability to call out specific users. * Ability for mentioned users to receive notifications. * Ability for users to edit and delete messages. * Native integration with Microsoft Teams: normalizes the collaboration experience between an agent on Sidebar and an SME on Teams. * UX fixes. Version 1.2.2 - November 2022 : Fixed: * Admin console: Minor cosmetic and UX improvements. * Sidebar: Cosmetic fixes for UI issues and accessibility related improvements. {#store-rn-omniexperience-standard-feature-set__ul_vs2_4rg_jvb} Version 1.1.17 - August 2022 : The Conversational Interfaces Omni-Experience Standard Feature Set is a release bundle that includes Sidebar and the Admin Console for Conversational Experiences.