Retail In-Store Operations release notes
Version history for the Retail In-Store Operations application on the ServiceNow Store.
Important:
For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Version history
- Version 4.8.0 - June 2026
- New:
- Case type standardizes the reporting, tracking, and resolution of in-store issues with structured task assignments, reducing time to resolution.
- View Store Case page with tabbed layout and task view.
- Store case state management, details, and field updates.
- HQ task state management from the store view.
- New:
- Version 4.7.0 - June 2026 (Zurich)
- Fixed:
- Case type standardizes the reporting, tracking, and resolution of in-store issues with structured task assignments, reducing time to resolution.
- Updated the View Store Case page with a tabbed layout and task view.
- Improved store case state management, details, and field updates.
- Enabled HQ task state management from the store view.
- Fixed:
- Version 4.2.0 - May 2026
- New: Added capability to track the status of individual store tasks within each store case on the workspace
- Version 3.4.0 - May 2026 (Zurich)
- New: Added capability to track the status of individual store tasks within each store case on the workspace
- Version 3.1.0 - March 2026 (Australia)
- New: Store associates and managers will have the ability to fulfil the store cases and tasks generated from store plans.
- Version 3.0.0 - March 2026 (Zurich)
- New: Store associates and managers will have the ability to fulfil the store cases and tasks generated from store plans.
- Version 2.1.0 - August 2025
- The Retail In-store Operations application allows store team members to report and track in-store operational issues, whether for routine or cyclical demands. This ensures that issues are documented and monitored for consistent execution and support.