---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Retail In-Store Operations release notes

# Retail In-Store Operations release notes {#ariaid-title1}

Release version: Store  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the Retail In-Store Operations application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 5.0.6 - September 2026 (Brazil)
:   New: Java 21 compatibility

Version 4.12.0 - September 2026 (Australia)
:
    * Changed:
      * Changes have been made to replace usage of the "Origin" field with the new "Template item" field.
      * Moved the "My Work" screen segment to Retail Mobile. Original sysid retained to preserve any customer changes.
      {#store-rn-csm-retail-in-store-ops__ul_dmn_yyz_mkc}

Version 4.10.1 - August 2026
:
    * Changes:
      * Added support for Ad-hoc case and task creation via RSM Mobile (Report an Issue)
      * Fulfilment via RSM Mobile and Retail Service Portal for both plan-based with embedded questionnaires (in-store plan) and ad-hoc cases/tasks
      {#store-rn-csm-retail-in-store-ops__ul_dyj_n1v_bkc}

Version 4.9.1 - July 2026
:   Changed: Support for now-sdk APIs is enabled.

Version 4.8.0 - June 2026
:
    * New:
      * Case type standardizes the reporting, tracking, and resolution of in-store issues with structured task assignments, reducing time to resolution.
      * View Store Case page with tabbed layout and task view.
      * Store case state management, details, and field updates.
      * HQ task state management from the store view.

Version 4.7.0 - June 2026 (Zurich)
:
    * Fixed:
      * Case type standardizes the reporting, tracking, and resolution of in-store issues with structured task assignments, reducing time to resolution.
      * Updated the View Store Case page with a tabbed layout and task view.
      * Improved store case state management, details, and field updates.
      * Enabled HQ task state management from the store view.

Version 4.2.0 - May 2026
:   New: Added capability to track the status of individual store tasks within each store case on the workspace

Version 3.4.0 - May 2026 (Zurich)
:   New: Added capability to track the status of individual store tasks within each store case on the workspace

Version 3.1.0 - March 2026 (Australia)
:   New: Store associates and managers will have the ability to fulfil the store cases and tasks generated from store plans.

Version 3.0.0 - March 2026 (Zurich)
:   New: Store associates and managers will have the ability to fulfil the store cases and tasks generated from store plans.

Version 2.1.0 - August 2025
:   The Retail In-store Operations application allows store team members to report and track in-store operational issues, whether for routine or cyclical demands. This ensures that issues are documented and monitored for
    consistent execution and support.