---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Agent Messaging Component release notes

# Agent Messaging Component release notes {#ariaid-title1}

Release version: Store  
Updated January 28, 2022  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the Customer Service Management Agent Messaging Component on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 2.0.4 - January 2021
:
    * New:
      * Certified for Quebec
      * Added support for agent-initiated messaging for multiple messaging channels
      {#store-rn-csm-agent-messaging-component__ul_syx_htf_h4b}
    {#store-rn-csm-agent-messaging-component__ul_usd_gtf_h4b}{#store-rn-csm-agent-messaging-component__latest-agent-messaging-component}
{#store-rn-csm-agent-messaging-component__latest-agent-messaging-component}

Version 1.0.0 - July 2020
:   New: This application contains workspace UI components for composing agent initiated SMS.