Agent Messaging Component release notes

  • Release version: Store
  • Updated January 28, 2022
  • 1 minute to read

    • Version history for the Customer Service Management Agent Messaging Component on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.0.4 - January 2021
    • New:
      • Certified for Quebec
      • Added support for agent-initiated messaging for multiple messaging channels
    Version 1.0.0 - July 2020
    New: This application contains workspace UI components for composing agent initiated SMS.