GRC: Crisis map release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of GRC: Crisis map release notes

    The GRC: Crisis map application on the ServiceNow Store provides a geo-mapped visualization of critical assets and threat alerts. It enables users to notify stakeholders, declare crisis events, and monitor recovery progress within Business Continuity Management (BCM). The application supports multi-language capabilities and integrates with the BCM workspace to enhance crisis response and management.

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    Key Features and Enhancements

    • Geo-map visualization: View critical assets and threat alerts on an interactive map to pinpoint impacted areas and coordinate responses.
    • Crisis declaration and tracking: Declare crisis events directly from the map, with support for tracking recovery progress in BCM.
    • Stakeholder notifications: Notify responsible stakeholders for impacted assets efficiently.
    • Resource and alert handling improvements: Optimized performance to handle large data volumes (over 10,000 resources and 1,000 alerts).
    • Customizable impact areas: Support for creating and editing custom shapes for impacted areas on the crisis map.
    • Search and filtering: Location search respects configured resource filters to show relevant results only.
    • Accessibility and localization: Compliant with WCAG 2.1AA standards, supports multiple languages, and addresses various localization gaps.
    • Updated mapping technology: Migration to Geo map Next Experience component for improved map functionality.

    Fixes and Resolutions

    • Resolved zooming issues on the Crisis map to ensure smooth navigation.
    • Corrected the accumulation of multiple radius impact areas so each alert shows only its relevant area.
    • Fixed search and filter defects to improve location search accuracy and resource filtering.
    • Addressed UI issues such as overlapping tab labels and tile icon fixes in UI Builder.
    • Resolved caching problems affecting alert refresh and modal dialogs after declaring crises.
    • Fixed malfunctioning buttons, including cancel operations during crisis declaration.
    • Improved performance when loading associates and alerts, handling counts exceeding 50,000 or more.
    • Corrected error messages related to required fields when declaring crisis events.

    Practical Implications for ServiceNow Customers

    ServiceNow customers using the GRC: Crisis map can expect a more stable and scalable application that offers enhanced usability, accurate alert visualization, and efficient crisis management workflows. The updates ensure compliance with accessibility standards and better support for large-scale incident data. Customers can rely on precise filtering and resource matching during location searches, as well as improved customization of crisis impact areas to better reflect real-world scenarios. These improvements help streamline crisis response coordination and tracking within the BCM framework.

    Version history for the GRC: Crisis map application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 11.0.1 - June 2026 (Australia)
    • Fixed:
      • Issues with zooming in the Crisis map have been resolved. Users can now zoom in and out on the Crisis map without encountering errors or unexpected behavior.
      • The Crisis map no longer accumulates multiple radius impact areas when switching between alerts. Each alert now displays only its relevant impact area.
      • The location search on the Crisis Map now correctly applies the resource configuration filter. Search results are limited to locations that match the configured resources.
    Version 10.0.1 - March 2026
    Defect fixes in search and filters.
    Version 9.1.2 - December 2025 (Zurich)
    • Fixed:
      • Cancel button not working after selecting to declare a crisis event
      • Localization issue
    Version 9.0.3 - September 2025
    Fixed: Restored the ability to customize impacted areas for alerts on crisis map, including support for custom shapes, editing, and reverting changes.
    Version 9.0.1 - August 2025
    • Updated: Optimized Crisis map to handle over 10,000 resources and 1,000 alerts
    • Fixed: Assets are not auto-populated when declaring an event from Crisis map
    Version 8.1.1 - May 2025
    • Changed: Design change for "Search Location" to resolve accessibility findings
    • Fixed:
      • Tab labels in Crisis Map overlaps with description text (workspace)
      • Crisis map caching issues for:
        • After declaring crisis, the alert does not refresh and has no alert message
        • The modal to notify crisis and declare crisis is cached when reopening
        • For dismiss-reopen alert on alert details
      • Crisis map localization gaps for "Alert subscribed"
      • Accessibility issues on button with no accessible text
      • Crisis Map fails to load Associates when the count exceeds 50K
    Version 8.0.6 - February 2025
    Changed: Updated map component to Geo map, the Next Experience component.
    Version 7.0.1 - August 2024
    • Fixed:
      • Fixed tile icon for UI Builder
      • Fixed accessibility WCAG 2.1AA gaps
    Version 6.0.0 - February 2024
    • Fixed:
      • Fixed error message for a required empty short description
      • Fixed to use updated short description when declaring a crisis event
    Version 2.0.4 - August 2023
    New: Added crisis map to new BCM next experience workspace.
    Version 1.1.2 - March 2022
    New: Enabled multi-language support and included translations.
    Version 1.0.1 - June 2021
    • New:
      • Application with the following capabilities
      • View the critical assets and threat alerts in geo-map
      • Notify the stakeholders responsible for the impacted assets
      • Declare Crisis Events to be tracked in BCM to monitor the recovery progress